MDR Providers for Retail
20 MDR providers list Retail as an industry focus. SLA commitments range from ≤15 minutes to Not disclosed. 20 of 20 offer 24/7 coverage.
Retail-Specific Considerations
- •PCI DSS compliance for point-of-sale and payment processing environments
- •Distributed endpoint management across hundreds of store locations
- •Seasonal scaling requirements during peak shopping periods
- •eCommerce and web application monitoring alongside store infrastructure
Tightest budget, need SIEM + MDR in one
Alert Logic
Strong pricing transparency for MDR with built-in SIEM, vulnerability scanning, and SOAR. Strong PCI DSS specialization. Trade-off is lightweight native EDR and US/UK-only SOC coverage.
What they do
Want a named person who knows your environment
Arctic Wolf
Strong concierge model for mid-market organizations needing a dedicated security partner. Technology-agnostic design avoids vendor lock-in. $3M warranty is the industry's largest. Trade-off is limited data transparency, guided (not active) remediation, and some users report high false positive rates and slow detection.
What they do
MSPs who need white-label MDR to resell
Barracuda Networks
Purpose-built for the MSP channel. Multi-tenant management, SentinelOne-powered endpoint security, and a 24/7 SOC make it a natural fit for MSPs serving SMB clients. Won multiple 2025 industry awards. Less proven for direct enterprise buyers, and detection claims lack independent validation.
What they do
Data portability and no vendor lock-in matter most
Binary Defense
Binary Defense stands out for its Open XDR approach that works with your existing stack rather than replacing it. The attacker's mindset-driven threat hunting, AI-powered managed deception, and strong data portability philosophy make it ideal for security-mature organizations that want deep technical partnership without vendor lock-in.
What they do
False positives are your biggest pain point
Bitdefender MDR
MITRE-validated detection quality (24-min MTTD, lowest FP rate) on a single-vendor GravityZone platform with 3 global SOCs, competitive per-endpoint pricing, and up to $1M breach warranty. Trade-off is vendor lock-in to GravityZone and less integration breadth vs technology-agnostic providers.
What they do
MSP-channel MDR, autonomous SOC, no approval gates
Blackpoint Cyber
MSP-channel MDR with autonomous SOC response (self-reported 7-16 min MTTR) and patented network visualization. Trade-offs: MSP-only sales model, limited portal transparency, no approval controls, no MITRE validation.
What they do
Already run Check Point, want managed MDR
Check Point
MDR backed by ThreatCloud AI and 450+ security experts. Infinity XDR/XPR achieved 100% detection in 2024 MITRE ATT&CK Evaluations. 160+ integrations. Strongest value for organizations already running Check Point infrastructure. Premium pricing, licensing complexity, and lack of published MDR service metrics are the main trade-offs.
What they do
Alert-fatigued teams wanting agnostic MDR over their existing stack
Critical Start
Technology-agnostic MDR with TBR deterministic alert auto-resolution, 100+ integrations, OT/ICS support, two-person response validation, and MITRE Engenuity participation (2022). Trade-off is fully opaque pricing, enterprise focus, no breach warranty, and no Slack integration.
What they do
Want one vendor for EDR + MDR, no assembly
CrowdStrike
Top-tier detection speed and active remediation depth backed by MITRE-validated metrics, CrowdStrike threat intelligence, and a breach warranty up to $2M. Premium pricing reflects premium capability.
What they do
Heavy Splunk or Sentinel investment to protect
Deepwatch
SIEM-centric, vendor-agnostic MDR with a patented DRS engine (98% FP reduction), dedicated Squad team per customer, and deep Splunk/Chronicle/Sentinel expertise. Best for enterprises with existing SIEM investments wanting a named team with 800+ log source support.
What they do
Small deployment, as few as 25 endpoints
ESET
Strong SMB-focused MDR built on 30+ years of threat research, with fast 20-minute response times and accessible 25-device minimum. Best for organizations already in or willing to adopt the ESET ecosystem.
What they do
Regulated industry, compliance drives everything
Fortra
Established MDR with strong cloud/compliance positioning and formalized SLAs. If LevelBlue delivers on its 'nothing changes' promise, customers may gain access to a larger global SOC footprint and broader threat intelligence. But the deal is pending close with no timeline, and LevelBlue is an unproven acquirer. Treat this as a transitional product.
What they do
Want IR expertise baked into MDR, not bolted on
Kroll
Kroll Responder's differentiator is depth of real-world IR experience: 3,000+ annual breach investigations feeding detection and response. This is a services firm with MDR, not an MDR vendor with services. Complete Response methodology, included $1M breach warranty, and direct escalation to elite IR/forensics teams set it apart. December 2025 CrowdStrike migration brings faster response but increases platform dependency.
What they do
Your team wants full query access to raw data
Rapid7
Unique combination of full SIEM data access with managed MDR, providing both transparency and active response. Analyst pod model ensures your SOC team knows your environment. AI triage accuracy and Active Remediation via Velociraptor are standout features.
What they do
Complex multi-vendor estate, need orchestration
ReliaQuest
Strong fit for enterprises wanting to unify and automate across their existing multi-vendor security stack without ripping and replacing tools. The Agentic AI platform delivers near-instant detection and containment.
What they do
Multi-vendor stack, want open XDR underneath
Secureworks
Enterprise-grade open XDR MDR with broad integration, CTU threat intelligence (now Sophos X-Ops), 100% MITRE ATT&CK visibility, and included unlimited remote IR. Post-Sophos acquisition: Taegis platform continuing with active investment (Sophos Endpoint integration, ITDR launch, free third-party integrations). Product quality respected. Main risk is whether Sophos — traditionally SMB-focused — will sustain enterprise Taegis investment long-term.
What they do
Already run SentinelOne, want managed layer
SentinelOne
Platform-native MDR for SentinelOne customers. Claimed 18-min MTTR (vendor-published, not independently validated), $1M breach warranty, 100% in-house analysts, and 5 consecutive years of 100% MITRE ATT&CK detection (platform test, not MDR service test). Gartner Customers' Choice 2025 for XDR. MDR support quality remains the main concern — PeerSpot reviewers still describe it as the 'biggest area of improvement' in 2025-2026.
What they do
Mid-market wanting all-in pricing, no surprises
Sophos
350+ vendor integrations, inclusive full-scale incident response with no caps, $1M breach warranty with simple qualification, and top G2 rankings. Best suited for organizations with heterogeneous security stacks who want managed response without hidden fees.
What they do
Want IR and MDR from the same team, no handoff
Sygnia
The tightest MDR-to-IR integration available: same platform, same 8-person team handles both continuous monitoring and full incident response. No handoff, no separate retainer. Genuine OT/ICS coverage. Trade-offs: zero public reviews, no published detection metrics, opaque pricing, and recent CEO turnover.
What they do
FedRAMP or PCI compliance is the top priority
Trustwave
The most compliance-credentialed MDR provider in the market — FedRAMP authorized, PCI DSS QSA, named in 6 Gartner Market Guides. SpiderLabs' 1,000+ security professionals and 9 global SOCs deliver genuine depth. Best for government and regulated industries wanting vendor-agnostic MDR with compliance expertise.
What they do