CrowdStrike
Falcon Complete Next-Gen MDR
Best-in-class detection speed and active remediation depth backed by MITRE-validated metrics, CrowdStrike threat intelligence, and a breach warranty up to $2M. Premium pricing reflects premium capability.
Best For / Not Ideal For
Ideal for
- +Enterprise organizations (200+ endpoints) wanting best-in-class detection speed
- +Teams comfortable with a single-vendor platform approach
- +Organizations that want fully autonomous remediation without approval workflows
- +Regulated industries needing MITRE-validated detection metrics
- +Companies willing to pay premium for premium capability
Not ideal for
- −SMBs with fewer than 200 endpoints (minimum requirement)
- −Organizations committed to multi-vendor or BYO-EDR strategies
- −Budget-conscious buyers seeking the lowest cost per endpoint
- −Companies that need OT/ICS coverage
- −Teams that want full control and resist delegating remediation authority
What They Actually Do
Approval: Fully Autonomous — SOC acts without requiring your approval
Incident Response: Included in contract
Response SLA: Not disclosed
Falcon Complete analysts take immediate, direct remediation actions including surgical endpoint isolation, malicious process termination, network containment, account disable/password reset, and full malware removal. No customer approval required by default — analysts act autonomously to stop threats with sub-minute response. Breach prevention warranty up to $2M backs the service.
Stack Compatibility
EDR
SIEM
Cloud
Other Integrations
Attack Surface Coverage
Endpoint
included
Cloud Workloads
included
SaaS Apps
included
Identity
optional
Network
included
OT/ICS
Not offered
Pricing & Total Cost
- Pricing Model
- Per-endpoint pricing; tiered by endpoint count and coverage scope
- Price Range
- $15-25/endpoint/month (estimates vary by deployment size)
- Minimum Seats
- 200 endpoints
Price Tiers
What costs extra
- $Falcon Complete for Identity (separate add-on)
- $Falcon Complete for Cloud
- $Falcon Next-Gen SIEM
- $Exposure Management
Hidden cost warnings
- Warning:Minimum 200-500 endpoints required — eliminates most SMBs
- Warning:Requires CrowdStrike Falcon platform — cannot use with competing EDR
- Warning:Identity and cloud workload coverage are separate add-ons
- Warning:July 2024 global outage raised reliability concerns
✓Trial available (15-day free trial)
✓Proof of Value available
Breach Warranty — up to $2,000,000
Caveat: Warranty tiers: $1M standard, $2M for Falcon Complete + Identity. Must meet CrowdStrike deployment best practices. Covers response costs, not business losses.
Service Details
Contract Terms
1 year
Data Retention
Contact for specifics
Dedicated Analyst
Yes
Portal Access
Yes
Custom Reporting
Yes
Quarterly Reviews
No
Communication & Visibility
Communication Channels
Escalation Method
Falcon Complete Hub provides real-time visibility into analyst actions; direct escalation via phone and portal for active incidents
Data Access
Full Query Access
You can query raw log data directly
What to Ask CrowdStrike
Based on common blind spots and real-world evaluation patterns
- 1.
What is the exact per-endpoint pricing for Falcon Complete in our environment size, and how does pricing change for cloud workloads vs. standard endpoints?
- 2.
What specific remediation actions will your analysts take autonomously vs. requiring our approval, and how do we configure those thresholds?
- 3.
How does the $1M/$2M breach warranty work in practice — what are the qualifying conditions and what has the claims process looked like historically?
- 4.
After the July 2024 outage, what architectural changes have been implemented to prevent similar incidents?
- 5.
How does Falcon Complete Hub differ from the standard Falcon console, and what level of query access do we retain over our own data?
- 6.
What happens to our detection data and investigation history if we decide to leave CrowdStrike?
- 7.
How does OverWatch threat hunting integrate with Falcon Complete — is it the same team, and how are hunt findings communicated to us?
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Information compiled from public sources. Verify details directly with the provider before making decisions.