Name: Bitdefender MDR Bitdefender Managed Detection and Response
Brand: Bitdefender MDR

Buyer fit

Good fit when

✓Organizations already on GravityZone wanting to add managed detection without changing their endpoint stack
✓MSPs looking for affordable, multi-tenant MDR with consumption billing and RMM integrations
✓Mid-market teams (50-500 endpoints) wanting single-vendor EPP + EDR + MDR from one provider

Watch out when

×Organizations with existing non-Bitdefender EDR they want to keep (requires GravityZone agent)
×Enterprises needing full DFIR included in the MDR contract (forensics runs through a third party)
×Teams wanting native Slack or Teams channels for real-time SOC communication

Coverage

EndpointIncluded

Cloud workloadsAdd-on

IdentityAdd-on

SaaSAdd-on

Network / NDRAdd-on

OT / IoTNot offered

1 of 6 attack surfaces in the base price; the rest are separately priced.

Platform

GravityZone Business Security EnterpriseGravityZone EDR/XDRGravityZone Security Data LakeHyperDetect (tunable ML engine)MDR Customer Portal

Additional capabilities

Cloud Security Posture ManagementRisk AnalyticsRansomware MitigationMSP Multi-Tenant Management

Incident response

Monitoring

24/7 · Follow-the-sun across San Antonio TX, Bucharest Romania, and Singapore

First response

Configurable: auto-act per your playbook, or escalate for approval · Custom playbooks supported

Containment

Endpoint isolation · Process kill · Network containment · Account disable · File quarantine

Notification

Email · Portal · Phone

Response SLA

≤30 minutes · 30-minute SLA for initial notification.

IR included

No, separate retainer

Pricing

Indicative cost

Not published

Minimum

Not published

Trial

30 days

Warranty

$1M

Per-endpoint, per-month.

How pricing works+

Not published. Bitdefender simplified to two tiers (MDR and MDR PLUS) in 2024. MSPs get consumption-based billing.

Cost caveats

–Requires GravityZone agent. Cannot use third-party EDR for core MDR detection.
–XDR sensor licenses (network, identity, cloud, email) are additional cost and can significantly increase total spend
–DFIR is not included. Forensic investigation runs through CYPFER at separate cost.

1 more+

–Breach warranty requires 1,000+ endpoints

What costs extra (4)+

–XDR sensors for cloud, identity, network, and email (separate licenses)
–DFIR through partner CYPFER (separate retainer)
–PHASR (Proactive Hardening and Attack Surface Reduction)
–Custom integrations

Warranty conditions+

Cysurance Certification Warranty. MDR tier covers up to $100,000 for ransomware events only. MDR PLUS covers up to $1,000,000 for any security incident. Requires 1,000+ endpoints. Legacy tiers (Foundations, Premium, Enterprise) have no warranty coverage until contract renewal to current tiers. Announced November 2024.

Team and access

Analysts

Direct employees · 285+ analysts and threat hunters across 3 SOCs

Channels

Email · Portal · Phone

Data access

Dashboard Access

Portal

MDR portal with dashboard, activity feed, recommendations, tickets, and reports. Direct messaging to SOC analysts. Detection events exportable (up to 500K at a time) with syslog/API forwarding to external SIEM. Dedicated Security Account Manager on MDR PLUS tier.

Account manager

Dedicated

Certifications

GCIHGCFACISSP

Reputation

Positive

Gartner Peer Insights 4.8/5 for Endpoint Protection Platforms (223 reviews, Customers' Choice 2026). MITRE ATT&CK evaluations back the detection claims. Note: analyst community ratings are for the GravityZone platform broadly, not the MDR service specifically.

What customers praise

✓Low false positive rates validated by MITRE, with significantly fewer alerts than competing vendors
✓Competitive per-endpoint pricing, especially attractive for MSPs on consumption billing
✓Straightforward upgrade path for existing GravityZone users

Common complaints

×GravityZone console UI criticized as unintuitive, especially policy management
×Integration ecosystem narrower than CrowdStrike or Palo Alto. Custom integrations cost extra.
×Full vendor lock-in to GravityZone agent with no third-party EDR support

Questions to ask

1.
What is the exact per-endpoint pricing for MDR and MDR PLUS at our endpoint count?
2.
Which XDR sensors (network, identity, cloud, email) are included vs. additional cost, and what does each sensor add per endpoint?
3.
How does the Cysurance breach warranty work? What qualifies as a covered event, what is the claims process, and do we need 1,000+ endpoints?
4.
What pre-approved actions can we configure, and can we change them after onboarding?
5.
How does DFIR through CYPFER work? What is the retainer cost and guaranteed response time?
6.
What data do we retain access to if we terminate, and what does the offboarding process look like?

Evidence

This profile verified

Feb 28, 2026

This profile updated

Feb 28, 2026

Sources reviewed

Primary source

Bitdefender MDR public MDR page

Main public source used for the provider profile.

Public-data caveats

–SLA caveat: 30-minute SLA for initial notification. Pre-approved actions model lets the SOC act on approved action types without waiting for customer confirmation.
–No public fixed price is recorded; compare only after a scoped quote.
–Response authority may depend on pre-approval and contract scope.

Also consider

Buyer fit

Good fit when

✓Organizations already on GravityZone wanting to add managed detection without changing their endpoint stack
✓MSPs looking for affordable, multi-tenant MDR with consumption billing and RMM integrations
✓Mid-market teams (50-500 endpoints) wanting single-vendor EPP + EDR + MDR from one provider

Watch out when

×Organizations with existing non-Bitdefender EDR they want to keep (requires GravityZone agent)
×Enterprises needing full DFIR included in the MDR contract (forensics runs through a third party)
×Teams wanting native Slack or Teams channels for real-time SOC communication

Coverage

EndpointIncluded

Cloud workloadsAdd-on

IdentityAdd-on

SaaSAdd-on

Network / NDRAdd-on

OT / IoTNot offered

1 of 6 attack surfaces in the base price; the rest are separately priced.

Platform

GravityZone Business Security EnterpriseGravityZone EDR/XDRGravityZone Security Data LakeHyperDetect (tunable ML engine)MDR Customer Portal

Additional capabilities

Cloud Security Posture ManagementRisk AnalyticsRansomware MitigationMSP Multi-Tenant Management

Incident response

Monitoring

24/7 · Follow-the-sun across San Antonio TX, Bucharest Romania, and Singapore

First response

Configurable: auto-act per your playbook, or escalate for approval · Custom playbooks supported

Containment

Endpoint isolation · Process kill · Network containment · Account disable · File quarantine

Notification

Email · Portal · Phone

Response SLA

≤30 minutes · 30-minute SLA for initial notification.

IR included

No, separate retainer

Pricing

Indicative cost

Not published

Minimum

Not published

Trial

30 days

Warranty

$1M

Per-endpoint, per-month.

How pricing works+

Not published. Bitdefender simplified to two tiers (MDR and MDR PLUS) in 2024. MSPs get consumption-based billing.

Cost caveats

–Requires GravityZone agent. Cannot use third-party EDR for core MDR detection.
–XDR sensor licenses (network, identity, cloud, email) are additional cost and can significantly increase total spend
–DFIR is not included. Forensic investigation runs through CYPFER at separate cost.

1 more+

–Breach warranty requires 1,000+ endpoints

What costs extra (4)+

–XDR sensors for cloud, identity, network, and email (separate licenses)
–DFIR through partner CYPFER (separate retainer)
–PHASR (Proactive Hardening and Attack Surface Reduction)
–Custom integrations

Warranty conditions+

Team and access

Analysts

Direct employees · 285+ analysts and threat hunters across 3 SOCs

Channels

Email · Portal · Phone

Data access

Dashboard Access

Portal

Account manager

Dedicated

Certifications

GCIHGCFACISSP

Reputation

Positive

What customers praise

✓Low false positive rates validated by MITRE, with significantly fewer alerts than competing vendors
✓Competitive per-endpoint pricing, especially attractive for MSPs on consumption billing
✓Straightforward upgrade path for existing GravityZone users

Common complaints

×GravityZone console UI criticized as unintuitive, especially policy management
×Integration ecosystem narrower than CrowdStrike or Palo Alto. Custom integrations cost extra.
×Full vendor lock-in to GravityZone agent with no third-party EDR support

Questions to ask

1.
What is the exact per-endpoint pricing for MDR and MDR PLUS at our endpoint count?
2.
Which XDR sensors (network, identity, cloud, email) are included vs. additional cost, and what does each sensor add per endpoint?
3.
How does the Cysurance breach warranty work? What qualifies as a covered event, what is the claims process, and do we need 1,000+ endpoints?
4.
What pre-approved actions can we configure, and can we change them after onboarding?
5.
How does DFIR through CYPFER work? What is the retainer cost and guaranteed response time?
6.
What data do we retain access to if we terminate, and what does the offboarding process look like?

Evidence

This profile verified

Feb 28, 2026

This profile updated

Feb 28, 2026

Sources reviewed

Primary source

Bitdefender MDR public MDR page

Main public source used for the provider profile.

Public-data caveats

–SLA caveat: 30-minute SLA for initial notification. Pre-approved actions model lets the SOC act on approved action types without waiting for customer confirmation.
–No public fixed price is recorded; compare only after a scoped quote.
–Response authority may depend on pre-approval and contract scope.

Also consider

Bitdefender MDR

Buyer fit

Good fit when

Watch out when

Coverage

Platform

Additional capabilities

Incident response

Pricing

Cost caveats

Team and access

Certifications

Reputation

What customers praise

Common complaints

Questions to ask

Evidence

Sources reviewed

Public-data caveats

Also consider

Browse related

By size

By region

By compliance

By integration

By industry

Further reading

Bitdefender MDR

Buyer fit

Good fit when

Watch out when

Coverage

Platform

Additional capabilities

Incident response

Pricing

Cost caveats

Team and access

Certifications

Reputation

What customers praise

Common complaints

Questions to ask

Evidence

Sources reviewed

Public-data caveats

Also consider

Browse related

By size

By region

By compliance

By integration

By industry

Further reading