Sophos Sophos MDR
AI-native MDR with 24/7 analyst-led response, 350+ integrations, and $1M breach warranty
Last updated: October 30, 2025
Overview
Sophos MDR delivers AI-native cybersecurity through 24/7/365 analyst-led threat hunting and response backed by comprehensive technology integrations. Founded in 1985 and serving 500,000+ organizations globally, Sophos operates 6-7 Security Operations Centers providing continuous monitoring across endpoints, cloud workloads, networks, and email environments with industry-leading response times and breach protection warranty.
Key Facts:
- Service Level Targets: 2-minute case creation, 30-minute response action, 38-minute average closure
- 500,000+ organizations served globally with 24/7/365 SOC operations
- 350+ technology integrations through Sophos Adaptive Cybersecurity Ecosystem
- Breach Protection Warranty up to $1 million in response expenses (MDR Complete)
- 6-7 global Security Operations Centers across 26 worldwide locations
- Founded in 1985 by Oxford University PhD graduates, now owned by Thoma Bravo
- AI-native platform addressing 88% of ransomware attacks occurring outside business hours
Service Focus
Response Operations
Integrations
Commercial Terms
Compliance
Known Limitations
Service Constraints
- "Notify Only" response mode may severely restrict threat response capabilities and limit investigation actions
- Standard 90-day data retention may not meet all compliance requirements without extended storage add-on
- May not include pre-built integrations for third-party SIEM solutions (requires API integration)
- May not detect specific threats to Kubernetes environments or handle multi-cluster monitoring
- Mobile app may not be available for dashboard and status report access
- Dedicated customer success manager may only be available with MDR Complete package
- Compliance reporting may not be available for compliance teams (limited to business and technical teams)
- User behavior analytics may not be included (attacker behavior analytics available)
- Third-party integration support provided on "commercially reasonable" basis with customer expertise expectations
- Breach protection warranty claims may be limited to $100,000 per ransomware incident with single claim restriction
- Force majeure exclusions may impact service availability during industry-wide cyberattacks or unforeseen circumstances
- Third-party integration pack licenses may require additional per-user costs for non-Sophos technologies
Technical Requirements
- Integration complexity may vary based on existing security infrastructure and third-party technology configurations
- Optimal performance may depend on customer expertise with specific technology stack configurations
- Custom reporting and integration capabilities may require development time and additional licensing
- Full service capabilities may depend on comprehensive technology stack integration and proper configuration
- Extended data retention and advanced features may require additional add-on licenses and configuration
Resources & Attachments
Documents
Case Studies
Related Resources
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Information Source: Provider information compiled and verified by the MDRProviders.io research team from public sources including official websites, documentation, press releases, and industry reports. Last updated: October 30, 2025
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