Sophos
Sophos MDR
Industry-leading breadth of integration (350+ vendors), inclusive full-scale incident response with no caps, $1M breach warranty with simple qualification, and top G2 rankings. Best suited for organizations with heterogeneous security stacks who want comprehensive managed response without hidden fees.
Best For / Not Ideal For
Ideal for
- +SMBs and mid-market organizations seeking an all-in-one MDR with inclusive IR
- +Organizations with diverse, multi-vendor security stacks needing broad integration support
- +Companies wanting straightforward pricing with predictable costs
- +Existing Sophos customers looking to add managed services
- +Organizations that value a $1M warranty with no complex qualification requirements
Not ideal for
- −Large enterprises needing deep, custom detection engineering
- −Organizations requiring granular raw data query access (data access is dashboard-level)
- −Companies running exclusively on Linux endpoints (requires separate Workload Protection)
- −Organizations that need only alerting without response — Sophos MDR is response-oriented
What They Actually Do
Approval: Configurable — You choose which actions need approval
Incident Response: Included in contract
Response SLA: ≤15 minutes — 2min case creation, 30min response action, 38min avg closure
Sophos MDR Complete includes full-scale incident response with no caps or extra fees. Analysts execute immediate, human-led response actions to stop attacks. Customers configure their response authorization level during onboarding. A dedicated incident response lead collaborates directly with on-premises resources until threats are neutralized.
Stack Compatibility
EDR
SIEM
Cloud
Ticketing
Other Integrations
Attack Surface Coverage
Endpoint
included
Cloud Workloads
optional
SaaS Apps
included
Identity
included
Network
included
OT/ICS
included
Pricing & Total Cost
- Pricing Model
- Per-user and per-server pricing; two tiers (MDR Essentials and MDR Complete)
- Price Range
- Custom quote required; tiered pricing bands (10-24, 25-49, 50-99, etc.)
- Minimum Seats
- 10 endpoints
What costs extra
- $Third-party integration packs beyond select free integrations
- $Extended data retention beyond standard
- $Sophos Workload Protection (required for Linux servers)
- $Managed Risk service (separate product)
Hidden cost warnings
- Warning:MDR Essentials does NOT include breach warranty or full incident response — those require MDR Complete
- Warning:Linux server protection requires separate Sophos Workload Protection subscription
- Warning:Some third-party integrations are free, but additional integration packs cost extra
- Warning:MDR Essentials has limited response scope compared to MDR Complete
✓Trial available (Free trial available (contact Sophos for duration))
✓Proof of Value available
Breach Warranty — up to $1,000,000
Caveat: Only available with MDR Complete tier (not Essentials). No warranty tiers, no minimum contract terms, no additional purchase requirements. Lasts full subscription duration.
Service Details
Contract Terms
Subscription-based
Data Retention
90 days standard, 1-year extended available
Dedicated Analyst
Yes
Portal Access
Yes
Custom Reporting
Yes
Quarterly Reviews
Yes
Communication & Visibility
Communication Channels
Escalation Method
Dedicated Incident Response Lead for active cases; direct 24/7/365 call-in access to SOC; notification preferences configured during onboarding
Data Access
Dashboard Access
Visual dashboards but no raw log queries
What to Ask Sophos
Based on common blind spots and real-world evaluation patterns
- 1.
What is the exact per-user and per-server pricing for our environment, and how does MDR Essentials pricing compare to MDR Complete?
- 2.
Which of our existing third-party security tools are included in the free integration tier, and which would require paid integration packs?
- 3.
How does the incident response process work end-to-end — what actions will your team take autonomously and what requires our approval?
- 4.
What is the actual resource footprint of the Sophos endpoint agent on our hardware, and how does it perform on older systems?
- 5.
How does the $1M breach warranty claims process work — what has been the historical claims experience?
- 6.
What level of data access do we have in Sophos Central — can we query raw telemetry or only view dashboards and reports?
- 7.
How does your 30-minute response SLT translate to actual remediation completion time in practice?
- 8.
What specific technical support SLAs apply, and how do we escalate if support response times are slow?
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Information compiled from public sources. Verify details directly with the provider before making decisions.