Sophos MDR
Endpoint vendor offering managed detection and response on its own platform, plus 350+ third-party integrations for telemetry enrichment. Sophos agent required for full MDR, though XDR Sensor allows detection-only monitoring alongside existing endpoint protection. Acquired Secureworks in February 2025 for $859M, combining 28,000+ MDR subscribers across both platforms.
Buyer fit
Good fit when
- ✓Existing Sophos endpoint or firewall customers adding managed services on their existing platform
- ✓SMBs and mid-market with diverse security stacks needing broad integration support (350+ tools)
- ✓Organizations wanting all-in MDR pricing with full IR and $1M breach warranty (MDR Complete)
Watch out when
- ×Organizations needing raw telemetry query access (Sophos Central provides dashboards only)
- ×Companies running only third-party EDR without Sophos agent (XDR Sensor is detection-only, limited)
- ×Enterprises needing specialized OT/ICS protocol monitoring (IT/OT convergence only, not dedicated OT)
Coverage
Platform
Additional capabilities
Incident response
Pricing
What costs extra
- –Third-party integration packs beyond select free integrations
- –Extended data retention beyond 90-day standard (1-year available)
- –Sophos Workload Protection (required for Linux servers, separate subscription)
- –Managed Risk service (separate product)
Cost caveats
- –MDR Essentials does NOT include full incident response or breach warranty, requires MDR Complete upgrade
- –Linux server protection requires separate Sophos Workload Protection subscription
- –Post-Secureworks acquisition (Feb 2025): unclear if Sophos MDR and Taegis MDR will merge or remain separate products
- –Breach warranty limited to ONE claim total across all subscriptions, not per-incident
Breach warranty up to $1,000,000.
Pricing compiled from public sources. Verify directly with the provider.
Team and access
Reputation
G2: #1 overall MDR for 14 consecutive report cycles, 1,543 reviews, 95% satisfaction. Gartner Peer Insights: 2026 Customers' Choice for Endpoint Protection (4.9/5). MITRE ATT&CK 2025: 100% detection coverage. Praised for integration breadth and MDR Complete's all-in pricing. Recurring complaints about technical support responsiveness and endpoint agent resource usage.
What customers praise
- ✓#1 MDR on G2 for 14 consecutive quarters with 1,543 reviews and 95% satisfaction
- ✓350+ integrations work with diverse security stacks without rip-and-replace
- ✓MDR Complete includes full IR with no caps or extra fees
Common complaints
- ×Technical support can take a week for routine issues (recurring G2 and Reddit complaint)
- ×Endpoint agent resource-intensive on older hardware
- ×Reporting lacks customization and organization for compliance teams
Popular with MSPs and SMBs for endpoint protection. MDR service receives less direct Reddit discussion. Mixed sentiment on support responsiveness.
Questions to ask
- 1.
Post-Secureworks acquisition: will Sophos MDR and Taegis MDR merge or remain separate products, and which should we buy?
- 2.
What is the exact per-user pricing for MDR Essentials vs Complete, and what IR capabilities differ between tiers?
- 3.
Which of our existing tools are free integrations vs paid integration packs?
- 4.
How does the single-claim breach warranty work, and what happens after the first claim?
- 5.
Can we query raw telemetry or only access dashboards and reports in Sophos Central?
- 6.
What are the technical support SLAs beyond MDR incident response?
Evidence
Sources reviewed
Main public source used for the provider profile.
Detailed comparison between MDR Essentials and MDR Complete service tiers and capabilities
Technology integration platform supporting 350+ security technology partnerships
75+ technology integrations available through Sophos Marketplace platform
Company background, leadership, and global operations information since 1985
Technical specifications and service details for Sophos MDR platform
Comprehensive compliance framework including SOC 2, ISO 27001, PCI DSS, and 22 total frameworks
Detailed SLT commitments including 2-minute case creation and 30-minute response times
Public-data caveats
- –SLA caveat: Sophos's MDR service description defines a 60-minute response-time SLA for 90% of High Severity Cases, with eligibility timing and service-credit limits. Confirm tier, renewal timing, and authorization mode in the order form.
- –No public fixed price is recorded; compare only after a scoped quote.
- –Response authority may depend on pre-approval and contract scope.
Also consider
Information compiled from public sources. Verify details directly with the provider before making decisions.