ESET
PROTECT MDR
Strong SMB-focused MDR built on 30+ years of threat research, with fast 20-minute response times and accessible 25-device minimum. Best for organizations already in or willing to adopt the ESET ecosystem.
Best For / Not Ideal For
Ideal for
- +SMBs with 25-500 devices needing enterprise-grade MDR
- +Organizations already using ESET endpoint protection
- +Companies needing multi-platform support (Windows, macOS, Linux, Android)
- +MSPs wanting to add MDR to existing ESET deployments
Not ideal for
- −Enterprises requiring vendor-agnostic SIEM/EDR integration
- −Organizations with no existing ESET footprint wanting best-of-breed MDR
- −Teams needing extensive third-party tool integrations
- −Buyers who need transparent published pricing
What They Actually Do
Approval: Configurable — You choose which actions need approval
Incident Response: Included in contract
Response SLA: 20m
ESET MDR performs containment and eradication actions to prevent serious damage, with response within 20 minutes. Service covers alert triage, investigation, file analysis, incident response, digital forensics, and threat monitoring. Custom rules and actions can be tailored to customer environments.
Stack Compatibility
EDR
SIEM
Cloud
Ticketing
Other Integrations
Attack Surface Coverage
Endpoint
included
Cloud Workloads
included
SaaS Apps
included
Identity
included
Network
included
OT/ICS
Contact
Pricing & Total Cost
- Pricing Model
- Per-seat/device, custom-quoted; available as add-on to ESET PROTECT Enterprise or Elite tiers. MSP pricing with daily billing or monthly invoicing.
- Price Range
- Custom-quoted based on environment and device count; volume discounts available
- Minimum Seats
- 25 endpoints
What costs extra
- $ESET PROTECT MDR Ultimate (premium tier with enhanced SOC support)
- $APT report tiers (additional threat intelligence)
- $Custom threat hunting engagements
- $Premium Support included with MDR
Hidden cost warnings
- Warning:Requires ESET PROTECT Enterprise or Elite subscription as base
- Warning:MDR Ultimate is a significant step up in price from standard MDR
- Warning:Custom-quoted means no published price benchmarks
✓Trial available (30 days)
✓Proof of Value available
Service Details
Contract Terms
Contact for specifics
Data Retention
Contact for specifics
Dedicated Analyst
Yes
Portal Access
Yes
Custom Reporting
Yes
Quarterly Reviews
No
Communication & Visibility
Communication Channels
Escalation Method
Dedicated account manager provides ongoing support; escalation through ESET PROTECT console and direct contact with MDR team
Data Access
Dashboard Access
Visual dashboards but no raw log queries
What to Ask ESET
Based on common blind spots and real-world evaluation patterns
- 1.
What is the actual per-device MDR pricing for our environment size?
- 2.
How does ESET MDR differ from MDR Ultimate, and what are the specific capability gaps?
- 3.
Can we integrate ESET MDR alerts into our existing SIEM or SOAR platform?
- 4.
What does the 20-minute response SLA specifically guarantee vs. best-effort?
- 5.
How are threat hunts customized for our specific industry and threat landscape?
- 6.
What is the migration path if we already have a non-ESET EDR solution?
- 7.
How does the ESET AI Advisor enhance the MDR analyst workflow, and can we interact with it directly?
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Information compiled from public sources. Verify details directly with the provider before making decisions.