SentinelOne Vigilance MDR

SentinelOne Vigilance MDR is a platform-native managed detection and response service built on the Singularity XDR platform.

Key Facts:

• Founded in 2013, publicly traded (NYSE: S)
• Industry-leading 18-minute MTTR (against 60-minute SLA)
• AI-driven autonomous endpoint protection
• 24/7/365 expert monitoring and threat hunting
• Two service tiers: Vigilance Respond and Vigilance Respond Pro
• PeerSpot rating: 8.6/10, #6 ranked MDR solution

Deployment and Configuration

• "The toughest challenge that customers find is with its deployment and tuning, as getting it tuned properly takes some time"

• Initial configuration requires expertise and time investment
• Tuning for optimal false positive reduction can be complex

Platform Support Limitations

• Email:

  "SentinelOne Vigilance doesn't actively monitor incoming emails or offer an email plugin for Outlook"

• Mobile and Linux: "Lack of support for mobile and Linux endpoints" reported by some users
• Memory forensics: Issues exist with memory forensics and hard disk capacities
• No local hub: "There is no local hub server that can be used to download the updates and signatures only once"

Operational Issues

• "Occasionally during an update, customers may temporarily be without protection until the upgrade is complete"

• Knowledge base: "The knowledge base is not accessible to customers"
• Upgrades: "Upgrades require removing SentinelOne Vigilance, resulting in data loss"

Integration Challenges

• "SentinelOne Vigilance's integration capabilities with other products can be considered as an area with certain shortcomings where improvements are required"
• Platform-native focus means less flexibility than technology-agnostic providers

MDR Support Concerns

• "The support from the MDR team is not the best, and that is definitely the biggest area of improvement"
• This is a significant concern given the MDR service nature

Pricing

• Vigilance MDR pricing not publicly disclosed (requires sales engagement)
• Platform costs ($69-99/endpoint/year) are separate from MDR service costs
• Total cost of ownership may be higher than initially apparent

User Feedback (2025)

Positive Performance:

"SentinelOne Vigilance offers reliable performance and strong ransomware protection with behavior analytics and machine learning, with users highlighting its easy deployment, scalability, and effective incident response features. Users value the Storyline technology, low resource usage, and rollback functionality."

• PeerSpot aggregate reviews, 2025

Industry-Leading Speed:

"SentinelOne's 18-minute MTTR against a 60-minute SLA makes Vigilance the fastest MDR service in the business."

• Official performance metrics, verified 2025

Deployment Challenges:

"The toughest challenge that customers find is with its deployment and tuning, as getting it tuned properly takes some time."

• TrustRadius review, 2025

Platform Gaps:

"There is a lack of support for mobile and Linux endpoints, and issues exist with memory forensics and hard disk capacities. SentinelOne Vigilance doesn't actively monitor incoming emails or offer an email plugin for Outlook."

• PeerSpot review compilation, 2025

Support Quality Concerns:

"The support from the MDR team is not the best, and that is definitely the biggest area of improvement."

• Customer review, 2025

Operational Interruptions:

"Occasionally during an update, customers may temporarily be without protection until the upgrade is complete. The knowledge base is not accessible to customers, and upgrades require removing SentinelOne Vigilance, resulting in data loss."

• TrustRadius review, 2025