Arctic Wolf
Managed Detection and Response
Best-in-class concierge model for mid-market organizations needing a dedicated security partner. Technology-agnostic design avoids vendor lock-in. $3M warranty is the industry's largest. Trade-off is limited data transparency and guided (not active) remediation.
Best For / Not Ideal For
Ideal for
- +Mid-market organizations (50-1000 employees) without a dedicated SOC
- +IT generalists overwhelmed by managing multiple security point solutions
- +Organizations wanting a technology-agnostic MDR that works with existing tools
- +Companies seeking a dedicated security advisor/partner relationship
- +Organizations that value the industry's largest breach warranty ($3M)
Not ideal for
- −Large enterprises requiring deep data access and custom detection engineering
- −Organizations that need fully hands-on remediation (not guided response)
- −Security teams wanting granular query access to raw telemetry
- −Companies in OT/ICS environments
- −Organizations that want to self-service their security operations with MDR as a supplement
What They Actually Do
Approval: Configurable — You choose which actions need approval
Incident Response: Separate retainer required
Response SLA: ≤1 hour
Arctic Wolf provides guided response with active containment capabilities. The Concierge Security Team orchestrates containment actions across endpoints, networks, identity, and cloud environments. Customers can configure approval workflows. Full incident response remediation is not included in standard MDR — it is typically guided rather than hands-on.
Stack Compatibility
EDR
SIEM
Cloud
Other Integrations
Attack Surface Coverage
Endpoint
included
Cloud Workloads
included
SaaS Apps
included
Identity
included
Network
included
OT/ICS
Not offered
Pricing & Total Cost
- Pricing Model
- Per-user monthly pricing; tiered by user count and contract term
- Price Range
- Starting ~$20/user/month; MDR Basic ~$44,000/year for up to 100 users. Enterprise pricing is custom.
Price Tiers
What costs extra
- $Managed Security Awareness Training (separate product)
- $Managed Risk (separate product)
- $ITDR (Identity Threat Detection and Response)
- $IaaS monitoring
- $Extended log retention beyond standard
Hidden cost warnings
- Warning:Incident response and remediation is guided, not performed on your behalf — may need separate IR retainer
- Warning:Normalized data and active threat feed not directly accessible to customers — security operates as a 'black box' for some
- Warning:AWS infrastructure costs may apply if deployed through cloud marketplace
✗No trial available
✓Proof of Value available
Breach Warranty — up to $3,000,000
Caveat: Industry's largest warranty. Included at no additional cost with Arctic Wolf bundles. Requires Arctic Wolf Aurora endpoint security for full coverage.
Service Details
Contract Terms
1 year, 2 year
Data Retention
Contact for specifics
Dedicated Analyst
Yes
Portal Access
Yes
Custom Reporting
Yes
Quarterly Reviews
Yes
Communication & Visibility
Communication Channels
Escalation Method
Concierge Security Team (named security experts) proactively contacts customers; escalations via portal and direct communication with assigned CST members
Data Access
Dashboard Access
Visual dashboards but no raw log queries
What to Ask Arctic Wolf
Based on common blind spots and real-world evaluation patterns
- 1.
What specific actions does the Concierge Security Team take directly vs. what requires our team to execute on guidance?
- 2.
How do we access our normalized data and raw telemetry — can we query it ourselves or only request reports?
- 3.
What is the false positive rate in environments similar to ours, and how does your team handle tuning over time?
- 4.
What exactly does the $3M warranty cover, and what qualifying conditions must we meet to be eligible?
- 5.
How does onboarding work with our existing security stack, and which of our current tools will you ingest telemetry from?
- 6.
If we need full incident response and remediation, what does that cost beyond the MDR subscription?
- 7.
What happens to our data and detection history if we decide to transition away from Arctic Wolf?
- 8.
How many customers does our assigned Concierge Security Team support, and what is the average response time for direct inquiries?
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Information compiled from public sources. Verify details directly with the provider before making decisions.