Secureworks Taegis ManagedXDR
Technology-agnostic MDR processing 5T events weekly with 350+ integrations
Last updated: November 9, 2025
Overview
Secureworks Taegis ManagedXDR is a cloud-native managed detection and response service built on the Taegis XDR platform.
Key Facts:
- Owned by Dell Technologies, founded 1999, publicly traded (NASDAQ: SCWX)
- Processes over 5 trillion security events weekly
- 350+ technology integrations with open XDR architecture
- 90-second average time to SOC expert access via Taegis console
- 24/7 global SOC operations across multiple regions
- Sophos Endpoint automatically included with all MDR subscriptions
Service Focus
Response Operations
Integrations
Commercial Terms
Compliance
Known Limitations
Technical Limitations
- UI for ticket resolution reported as confusing; scalability needs attention
- False positives occur occasionally according to user reviews
- Log integration requires SIEM capabilities; complexity may challenge smaller customers
- Tamper-proofing concerns exist with gaps in endpoint visibility
- Limited ability to create customized detection and log parsing rules
Integration & Features
- Enhanced automation and third-party integration desired by users
- Reporting capabilities could improve
- Query language and stability refinement needed
- Forensic data extraction capabilities require enhancement
Pricing Concerns
- Mixed opinions on affordability
- Some users cite high costs
- Others find pricing competitive and worthwhile
Service Constraints
- No formal SLA commitments (outcome-focused instead)
- Onboarding typically 30-45 days (not immediate deployment)
- Custom pricing requires sales engagement
Customer Examples
User Feedback (2025)
Positive Experiences:
"Excellent support staff, real-time monitoring, and strong threat intelligence integration. Fast alerting and response time with flexible pricing models."
- Multiple user reviews, G2 and PeerSpot, 2025
Areas for Improvement:
"The user interface for ticket resolution confuses and scalability needs attention. Log integration requires SIEM capabilities and simplicity would benefit smaller customers."
- TrustRadius review, 2025
Technical Concerns:
"We found limitations in the XDR's detections, lacking the ability to create customized detection and log parsing rules. Tamper-proofing remains a concern with gaps in endpoint visibility."
- PeerSpot review, 2025
Pricing Feedback:
"Opinions on affordability are mixed, with some citing high costs, while others find the solution worthwhile and competitively priced."
- G2 reviews, 2025
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Information Source: Provider information compiled and verified by the MDRProviders.io research team from public sources including official websites, documentation, press releases, and industry reports. Last updated: November 9, 2025
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