Fortra
Alert Logic MDR
Established MDR leader for cloud and compliance-heavy environments with formalized SLAs. Strong for healthcare and financial services needing regulatory coverage. However, managed services transition to LevelBlue creates uncertainty.
Best For / Not Ideal For
Ideal for
- +Mid-market organizations needing strong compliance support
- +Healthcare organizations requiring HIPAA compliance MDR
- +Cloud-first companies on AWS, Azure, or hybrid environments
- +Organizations needing 15-minute triage SLA guarantees
Not ideal for
- −Organizations wanting long-term vendor stability (LevelBlue transition)
- −Companies needing SOC presence in APAC or Middle East
- −Enterprises wanting a single integrated EDR+MDR platform
- −Organizations preferring transparent public pricing
What They Actually Do
Approval: Configurable — You choose which actions need approval
Incident Response: Included in contract
Response SLA: ≤15 minutes
Intelligent Response provides embedded SOAR capabilities combining automated response with expert guidance. Reduces time-to-resolution by automating repetitive response tasks. Enterprise tier includes advanced incident response.
Stack Compatibility
EDR
SIEM
Cloud
Ticketing
Other Integrations
Attack Surface Coverage
Endpoint
included
Cloud Workloads
included
SaaS Apps
included
Identity
included
Network
included
OT/ICS
Limited
Pricing & Total Cost
- Pricing Model
- Subscription-based tiered (Essentials, Professional, Enterprise)
Contact provider for pricing details
What costs extra
- $Enterprise tier for advanced threat hunting
- $WAF add-on
- $Extended compliance reporting
- $Advanced incident response
Hidden cost warnings
- Warning:Managed services being acquired by LevelBlue (Jan 2026)
- Warning:Agent deployment required on monitored hosts
- Warning:No natively integrated EDR; requires separate endpoint solution
- Warning:Tier upgrades needed for full threat hunting
✗No trial available
✓Proof of Value available
Service Details
Contract Terms
Contact for specifics
Data Retention
Contact for specifics
Dedicated Analyst
Yes
Portal Access
Yes
Custom Reporting
Yes
Quarterly Reviews
Yes
Communication & Visibility
Communication Channels
Escalation Method
Tiered escalation through Global SOC; 15-minute critical incident triage SLA
Data Access
Dashboard Access
Visual dashboards but no raw log queries
What to Ask Fortra
Based on common blind spots and real-world evaluation patterns
- 1.
How will the LevelBlue acquisition affect our existing Alert Logic MDR contract and SLAs?
- 2.
What is the migration timeline and process to LevelBlue managed services?
- 3.
What is the total cost including required agent deployment across our environment?
- 4.
How does the 15-minute triage SLA differ across Essentials, Professional, and Enterprise tiers?
- 5.
What specific compliance reports are available out-of-box vs. requiring customization?
- 6.
How does Alert Logic handle environments where a separate EDR is already deployed?
- 7.
What data portability guarantees exist if we choose not to transition to LevelBlue?
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Information compiled from public sources. Verify details directly with the provider before making decisions.