Rapid7 Managed Detection and Response
Platform-native MDR with Active Response and three service tiers
Last updated: October 30, 2025
Overview
Rapid7 delivers platform-native MDR services through their 24/7 global SOC using the Insight Agent for comprehensive attack surface monitoring, providing active response capabilities with endpoint isolation and user quarantine across three service tiers.
Key Facts:
- Founded in 2000, publicly traded cybersecurity company with 3,100+ employees
- Serves 11,000+ global customers with $643M annual revenue
- Platform-native approach using proprietary Insight Agent and InsightIDR SIEM/XDR
- Active Response feature enables direct endpoint isolation and user account disabling
- Three service tiers: Essential, Advanced, and Ultimate with unlimited DFIR
Service Focus
Response Operations
Integrations
Commercial Terms
Compliance
Known Limitations
Platform Requirements
- Requires 80% of supported assets to leverage Insight Agent
- Platform-native approach may limit flexibility for multi-vendor environments
- Active Response requires compatible EDR platform integration
Service Constraints
- Essential tier only has Support Center access, no dedicated advisors
- Dedicated cybersecurity advisors only available in Advanced and Ultimate tiers
- Third-party security tool SOC support only in Advanced and Ultimate tiers
- Specific SLA terms not publicly disclosed
Customer Examples
Recent User Experiences
"Use the MDR product and the IVM (Vuln management). Managed detection is good, no cost for additional logs sent like some other products. 24/7 alert monitoring and notification for smaller teams like mine lets me sleep at night knowing someone is watching. I would take the meeting get a quote and compare to a few others. May or may not fill your needs. They are good partner for us and I recommend."
- Reddit, ITManagers community, January 2024
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Information Source: Provider information compiled and verified by the MDRProviders.io research team from public sources including official websites, documentation, press releases, and industry reports. Last updated: October 30, 2025
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