N-able
MSP-channel MDR built on the Adlumin XDR platform with built-in SIEM, SOAR, and UEBA. Sold in three tiers (Base, Standard, Advanced) through MSP partners, with a $500,000 breach warranty included. Acquired by N-able (NYSE: NABL) for $266 million in November 2024.
Buyer fit
Good fit when
- ✓MSPs wanting a unified XDR + SIEM + SOAR + UEBA platform to reduce vendor sprawl
- ✓SMBs and mid-market needing strong compliance reporting (HIPAA, PCI DSS, NIST) with breach warranty protection
- ✓MSPs serving clients who need vendor-agnostic MDR that works alongside existing EDR tools
Watch out when
- ×Large enterprises with existing SOC infrastructure and direct vendor relationships (MSP-channel only)
- ×Budget-conscious buyers seeking lowest-cost MDR. Huntress and Blackpoint Cyber are cheaper.
- ×Buyers requiring independently validated detection metrics (no MITRE participation, no third-party testing)
Coverage
EDR
SIEM
Cloud
Additional capabilities
Incident response
Pricing
What costs extra
- –MDR Advanced tier required for 90-day data retention (30 days in Standard)
- –Morphisec endpoint protection is a separate add-on
- –Darknet monitoring and advanced features vary by tier
Cost caveats
- –MDR Base tier is identity-only (M365 ITDR). MDR Standard required for endpoint/network/cloud coverage.
- –Data retention upgrade (30 to 90 days) requires Advanced tier
- –Pricing designed for MSP channel. Direct enterprise pricing may differ or be unavailable.
- –N-able acquisition creates roadmap and integration uncertainty
Breach warranty up to $500,000.
Pricing compiled from public sources. Verify directly with the provider.
Team and access
Reputation
G2 4.8/5 and Gartner Peer Insights 4.7/5 (3 reviews) show strong sentiment for customer support, ease of use, and platform features. Limited independent review data. MSP community reception to N-able acquisition is cautiously optimistic but creates integration uncertainty.
What customers praise
- ✓Exceptional customer support with quick response times (consistently mentioned in G2 reviews)
- ✓All-in-one platform combining XDR, SIEM, SOAR, and UEBA reduces vendor sprawl for MSPs
- ✓Strong compliance reporting with one-touch HIPAA, PCI DSS, and NIST reports
Common complaints
- ×Overwhelming alert volume complicates prioritization (G2 reviews)
- ×Higher pricing compared to competitors like Huntress and Blackpoint Cyber
- ×N-able acquisition creates product roadmap and branding uncertainty
Limited Reddit discussion. MSP community generally values unified platform approach but notes pricing is on the higher end compared to Huntress (~$8-12/endpoint/month) and Blackpoint Cyber.
Questions to ask
- 1.
What is the exact difference between MDR Base (ITDR), MDR Standard, and MDR Advanced in terms of coverage and pricing?
- 2.
How does the $500K breach warranty work, and what are the specific qualification requirements?
- 3.
How has the N-able acquisition affected the product roadmap, support model, and branding?
- 4.
Can you demonstrate the 70% automated incident resolution claim? What is the methodology behind this metric?
- 5.
What specific EDR tools integrate with Adlumin, and how does it ingest telemetry from CrowdStrike, SentinelOne, or Defender?
- 6.
Do you participate in MITRE ATT&CK Evaluations or any independent third-party testing?
Evidence
Sources reviewed
Main public source used for the provider profile.
Pricing guide for Adlumin MDR service packages including Standard, Advanced, and M365 Breach Prevention
November 2024 press release announcing N-able's acquisition of Adlumin for XDR and MDR capabilities
Feature overview of Adlumin MDR capabilities and AI-powered automation
Case study of healthcare organization using Adlumin for HIPAA compliance and data protection
Public-data caveats
- –No public contractual response-time SLA is recorded for this profile.
- –No public fixed price is recorded; compare only after a scoped quote.
- –Response authority may depend on pre-approval and contract scope.
- –MDR analyst headcount or analyst-to-customer ratio is not public.
Also consider
Information compiled from public sources. Verify details directly with the provider before making decisions.