eSentire
Multi-Signal MDR
eSentire excels at active, hands-on response with contractual 15-minute containment guarantees. The multi-signal Atlas XDR platform and Elite Threat Hunters make it a strong choice for organizations that want their MDR provider to truly 'own the R' across endpoint, network, cloud, and identity.
Best For / Not Ideal For
Ideal for
- +Mid-market and enterprise organizations needing active remediation, not just alerts
- +Critical infrastructure sectors
- +Organizations with complex multi-vendor security stacks requiring 300+ integrations
- +Healthcare, legal, financial services, and manufacturing verticals
- +Companies wanting contractual containment time guarantees
Not ideal for
- −Budget-constrained SMBs seeking the lowest-cost MDR option
- −Organizations wanting a fully self-service or reporting-only model
- −Companies that prefer to keep full response control in-house
- −Organizations needing APAC SOC coverage
What They Actually Do
Approval: Configurable — You choose which actions need approval
Incident Response: Included in contract
Response SLA: ≤15 minutes
eSentire provides active remediation with contractual 15-minute Mean Time to Contain. SOC analysts take direct action including endpoint isolation, process termination, network containment, and account lockdown. Unlimited incident response is included. Customers can configure approval thresholds.
Stack Compatibility
EDR
SIEM
Cloud
Ticketing
Other Integrations
Attack Surface Coverage
Endpoint
included
Cloud Workloads
included
SaaS Apps
included
Identity
included
Network
included
OT/ICS
Contact
Pricing & Total Cost
- Pricing Model
- Custom pricing; three tiers (Essentials, Advanced, Complete) with BYOL or bundled agent options
Contact provider for pricing details
What costs extra
- $Digital Forensics (beyond MDR scope)
- $Managed Vulnerability Service
- $Managed Phishing and Security Awareness
- $Exposure Management
Hidden cost warnings
- Warning:Tier differences significant — Essentials may lack key response capabilities
- Warning:BYOL pricing differs from bundled Atlas Agent pricing
- Warning:Some integrations may require specific tier levels
✗No trial available
✓Proof of Value available
Service Details
Contract Terms
Contact for specifics
Data Retention
Contact for specifics
Dedicated Analyst
Yes
Portal Access
Yes
Custom Reporting
Yes
Quarterly Reviews
Yes
Communication & Visibility
Communication Channels
Escalation Method
24/7 SOC with direct escalation. CASA (Cloud Automation Security Assistant) integrates with Microsoft Teams for real-time alerts and response.
Data Access
Dashboard Access
Visual dashboards but no raw log queries
What to Ask eSentire
Based on common blind spots and real-world evaluation patterns
- 1.
What specific response actions are included in each Atlas tier (Essentials vs. Advanced vs. Complete)?
- 2.
How does the 15-minute containment SLA apply when using third-party EDR vs. the eSentire Agent?
- 3.
What is the detection content update cadence from the Threat Response Unit (TRU)?
- 4.
If we leave eSentire, what data and detection logic can we export?
- 5.
How does the BYOL (Bring Your Own License) pricing compare to the bundled Atlas Agent option?
- 6.
Can you provide references from organizations in our specific industry vertical?
- 7.
What does 'unlimited incident response' actually cover — is there a scope limitation on IR engagements?
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Information compiled from public sources. Verify details directly with the provider before making decisions.