Buyer fit
Good fit when
- ✓European mid-market and enterprise organizations wanting a regionally operated MDR with SOCs in EU jurisdictions
- ✓Organizations with existing security tools wanting a managed detection layer without replacing their stack
- ✓Companies in regulated European industries (finance, healthcare, government) needing CREST and ISO-certified MDR
Watch out when
- ×Organizations wanting a single-vendor platform where EDR and MDR come from the same provider
- ×Buyers who rely on community reviews and public metrics to shortlist providers (virtually no public reviews exist)
- ×North American companies wanting US-based SOC coverage (primary operations are European)
Coverage
4 of 6 attack surfaces in the base price — the rest are separately priced.
EDR
SIEM
Cloud
Additional capabilities
Incident response
Pricing
What costs extra
- –Dark web monitoring and credential leak detection
- –Enhanced compliance reporting (GDPR, NIS2, ISO 27001)
- –Extended log storage
- –Darktrace platform licenses (if using Darktrace NDR integration)
- –IR retainer with 1-hour response commitment (separate from MDR-included IR)
Cost caveats
- –Darktrace NDR integration requires separate Darktrace licensing, not included in MDR pricing
- –Technology-agnostic model means the customer must own their own EDR/XDR licenses separately
- –Extended log storage is an add-on, default retention period not published
- –The 1-hour response commitment requires a separate IR retainer purchase on top of the base MDR service
Verify pricing directly with the provider.
Team and access
Reputation
Gartner Representative Vendor in 5 Market Guides and holds SOC 2 Type II, CREST, and ISO 27001 certifications. Virtually no customer reviews exist on G2, PeerSpot, or Gartner Peer Insights, making independent sentiment verification impossible.
What customers praise
- ✓Gartner recognition as Representative Vendor across multiple Market Guides
- ✓Seven SOCs across Europe and Africa with follow-the-sun coverage, North America entry in 2026
- ✓CREST-accredited incident response alongside MDR
Common complaints
- ×No customer reviews on major platforms (G2, PeerSpot, Gartner Peer Insights)
- ×No published MTTD/MTTR metrics or MITRE participation
- ×Specific EDR integration list not published, making compatibility hard to verify pre-sale
No mentions found in r/msp, r/cybersecurity, or r/sysadmin. Integrity360 does not appear in practitioner discussions on Reddit.
Questions to ask
- 1.
Which specific EDR and SIEM platforms does CyberFire integrate with? The public product page does not list supported vendors.
- 2.
What are your contractual MTTD and MTTR commitments? No public metrics are published and you have not participated in MITRE evaluations.
- 3.
How does Darktrace licensing work commercially with CyberFire MDR? Is it included or billed separately?
- 4.
What is the default data retention period, and what does extended log storage cost?
- 5.
For a North American organization, which SOC handles our alerts now that the Advantus360 Calgary SOC is being stood up?
- 6.
Can you provide three verifiable customer references? There are virtually no public reviews on G2, PeerSpot, or Gartner Peer Insights.
- 7.
What specific containment actions can your SOC take autonomously at 3am without calling us for approval?
Evidence
Sources reviewed
Public-data caveats
- –No public contractual response-time SLA is recorded for this profile.
- –No public fixed price is recorded; compare only after a scoped quote.
- –No public breach warranty is recorded.
- –Response authority may depend on pre-approval and contract scope.
Also consider
Independent research. Verify details directly with the provider before making decisions.