WithSecure WithSecure Elements Infinite

WithSecure Elements Infinite is a managed detection and response service from Finland, operating since 2015 under the Countercept brand (rebranded from F-Secure in 2022).

Key Facts:

• MDR service operational since 2015 (9 years as of 2025)
• Previously known as F-Secure Countercept
• Headquartered in Helsinki, Finland
• Publicly traded on Nasdaq Helsinki
• Forrester Strong Performer in MDR Services in Europe, Q3 2025
• 35+ years cybersecurity experience (F-Secure legacy)
• Response times: "minutes" for detection, "hours" for containment (no specific SLA disclosed)
• PeerSpot rating: 8.0/10, ranked #27 in MDR solutions

Pricing and Transparency Issues

• No public pricing whatsoever - complete opacity for buyers
• Cannot conduct preliminary budget assessment without sales call
• Pricing criteria not disclosed (unclear what drives costs)
• Impossible to compare costs against competitors without quotes from both
• Sales engagement mandatory for any pricing information

Performance Metrics Disclosure

• No specific MTTD (Mean Time to Detect) numbers published
• No specific MTTR (Mean Time to Respond) numbers published
• Response times described vaguely as "minutes" and

  "hours"

• No contractual SLA timeframes disclosed publicly
• Industry standard MTTR is 2-4 hours; unknown if WithSecure meets this
• Buyers cannot evaluate performance commitments without vendor engagement

Market Positioning Limitations

• Focused on mid-market customers (500-5,000 employees typical)
• Not suitable for very small businesses (under 500 employees may find it expensive)
• Not positioned for very large enterprises (10,000+ employees)
• May lack enterprise-scale features for global Fortune 500 companies

Geographic and Coverage Constraints

• Primary focus on European market
• Global coverage exists but European emphasis may mean less expertise in US/APAC regions
• European data sovereignty focus may not align with US-centric compliance needs
• Service localization strongest in Europe (per Forrester)

Platform Lock-in

• Requires WithSecure Elements EDR platform (not tool-agnostic)
• Cannot leverage existing EDR investments (CrowdStrike, SentinelOne, etc.)
• Must migrate endpoint protection to WithSecure platform
• Additional migration costs and effort required

Limited Public Information

• Customer reviews limited in volume (not thousands like major vendors)
• Few public case studies available
• Onboarding timeframes not disclosed
• Data retention policies not public
• Setup process details require sales engagement

Service Scope Gaps

• No OT/ICS (Operational Technology) support
• Not suitable for manufacturing, utilities, critical infrastructure with OT requirements
• Focus on IT environments only

PeerSpot Ratings (2025)

Overall Performance:

"PeerSpot users give WithSecure Elements Infinite an average rating of 8.0 out of 10. It is ranked #27 in top Managed Detection and Response solutions. 100% of WithSecure users would recommend the solution."

• PeerSpot verified ratings, 2025

Service Quality:

"Excellent service on both technical and commercial sides. Extremely responsive to feedback."

• Customer review, verified 2025

Platform Performance:

"It's lighter than CrowdStrike, and it has met security needs without any intrusions."

• Customer comparison review, 2025

Detection Capabilities:

"It includes user behavior analytics, detection rules, and thorough log investigation, with robust threat-hunting capabilities in the backend."

• Customer technical review, 2025

Cost Efficiency:

"WithSecure Countercept is competitively priced with lower setup costs, ensuring good ROI through cost efficiency, and the setup process is efficient and customer service is very responsive."

• Customer pricing feedback, 2025

Industry Analyst Feedback

Forrester Wave Q3 2025:

Forrester positioned WithSecure as a Strong Performer in Managed Detection and Response Services in Europe, awarding the highest scores possible in Innovation, Data Sovereignty and European Service Delivery, and Service Localization criteria.

Mid-Market Positioning:

"WithSecure's MDR service is designed for mid-market customers, offering robust, competitively priced security services."

• Service positioning documentation, 2025

Historical Track Record

Service Longevity:

WithSecure's Detection and Response Team has been delivering threat hunting services since 2016 through the Countercept MDR platform, providing 9 years of continuous operational experience as of 2025.

Threat Hunting Investment:

"Threat hunters spend up to 30% of their time proactively hunting for threats and evolving tools and techniques."

• Service model documentation, verified 2025

Limitations in Reviews

Limited Review Volume: Public customer reviews are not extensive compared to major vendors like CrowdStrike or SentinelOne. PeerSpot, G2, and Gartner Peer Insights have reviews but not in large quantities, making it harder for buyers to assess consistent patterns of strengths and weaknesses across diverse customer experiences.

No Negative Reviews Found: Search results did not surface substantial customer complaints, known issues, or negative feedback publicly available as of November 2025. This could indicate either strong service quality or limited public discussion of problems.