At a glance
- Delivery model
- Tech-agnostic (works with your tools)
- Response authority
- Active remediation
- MTTA SLA
- Not disclosed
- Coverage
- 24×7 · 1 SOC region
- Surfaces
- Endpoint · Network
- IR retainer
- Separate
- Customers (public)
- Not published for MDR. Macnica's homepage references group sales of 1.2 trillion yen and 100 locations in 33 countries and regions.
- SOC analysts
- Macnica publishes security experts and a Security Research Center. Some CrowdStrike monitoring support uses S&J SOC analysts. MDR-specific analyst count is not published.
- Onboarding
- Not published. Macnica describes creating a customer chart with environment diagrams, log retention status and contact flow before incident support.
Best for
Ideal for
- Japanese organizations that want local SOC monitoring and investigation reporting
- CrowdStrike Falcon customers in Japan evaluating Macnica-led monitoring or Falcon Complete options
- Organizations using Vectra AI for NDR, AWS, Azure AD or M365 monitoring
Not ideal for
- Buyers that require public MDR pricing before sales engagement
- Organizations needing a single global MDR contract with published global SOC locations
- Teams that need proactive threat hunting included by default across all tiers
Coverage
Endpoint
Included
Cloud
Add-on
Identity
Add-on
SaaS
Add-on
Network
Included
OT / IoT
Limited
Compatible tools
EDR
SIEM
Cloud
Additional capabilities
Incident response
- Monitoring
- 24/7 · Macnica publishes 24x365 monitoring for Macnica SOC Service and some CrowdStrike service options. Exact shift model and staffing ratios are not published
- First response
- Configurable — auto-act per your playbook, or escalate for approval · Custom playbooks supported
- Containment
- Endpoint isolation
- Notification
- Phone · Email
- Response SLA
- Not disclosed · Macnica publishes 24x365 monitoring and first-response language.
- IR included
- No — separate retainer
Detection quality
- MTTD (detect)
- Not published
- MTTR (respond)
- Not published
- False positives
- Macnica says S&J SOC analysts analyze suspicious CrowdStrike Falcon endpoint alerts and contact the customer only when necessary, reducing the need for customers to check every alert. No false-positive rate is published.
Threat hunting
- Included
- Extra cost
- Approach
- reactive
- Frequency
- Not published
Pricing
Custom quote by monitored products and service scope. Public prices are not published.. Macnica soc service or crowdstrike monitoring support service or vectra ai monitoring service or vectra ai mdr or ticket consultation service or custom security service engagement contracts.
- Indicative price
- Not published
What costs extra
- -Incident response support beyond SOC monitoring
- -Customer chart preparation and incident-response readiness work
- -Endpoint isolation work if optional in the chosen service
- -Vectra AI MDR or Vectra AI monitoring service
- -CrowdStrike Falcon Complete or CrowdStrike monitoring support
- -Active Directory diagnosis and monitoring
- -Trellix EDR monitoring
- -Threat hunting and incident response service
- -Triage service
- -Security assessments and advisory work
Cost caveats
- -Macnica publishes multiple related services, so buyers should document whether they are buying Macnica SOC Service, CrowdStrike monitoring support, Falcon Complete, Vectra AI MDR, or a custom combination.
- -Public pages do not publish prices, minimum terms, service credits, universal response SLAs, MTTD or MTTR.
- -Incident response support can be separately priced depending on incident content.
- -CrowdStrike and Vectra AI services may have separate vendor platform licensing and support requirements.
- -Some support is Japanese-centric; overseas support may require separate consultation.
Pricing compiled from public sources. Verify directly with the provider.
The team
- Analysts
- Direct employees · Macnica publishes security experts and a Security Research Center. Some CrowdStrike monitoring support uses S&J SOC analysts. MDR-specific analyst count is not published.
- Channels
- Email · Phone
- Data access
- Reports Only
- Portal
- Public Macnica pages emphasize reports and email/phone workflows rather than a dedicated MDR portal or raw query access.
- Account manager
- Shared / pooled
Reputation
Macnica has strong official evidence for Japan-focused SOC monitoring, CrowdStrike support and Vectra AI monitoring/MDR options, but limited independent MDR-specific public review signal in English. Buyers should validate exact scope, analyst ownership, response authority, language support and whether the service is Macnica-led or partner-delivered.
What customers praise
- — 24x365 Japanese SOC monitoring and investigation reporting
- — Flexible monitoring across multiple security and network products
- — Strong partner ecosystem around CrowdStrike and Vectra AI
Common complaints
- — No public pricing or universal contractual SLA
- — Service scope varies across Macnica SOC, CrowdStrike and Vectra options
- — Limited independent MDR-specific review signal in English
Reddit (r/sysadmin, r/msp)
No meaningful Reddit signal found for Macnica MDR specifically.
Questions to ask
8 questions to ask Macnica▾
- 1.
Are we buying Macnica SOC Service, CrowdStrike monitoring support, Falcon Complete, Vectra AI MDR, or a combined service?
- 2.
Which alerts, logs, EDR, NDR, identity, SaaS and cloud sources are included in scope?
- 3.
Which response actions can Macnica execute directly, including endpoint isolation and threat removal?
- 4.
What response targets are contractual for our selected service and alert severities?
- 5.
Which analysts are Macnica employees, S&J analysts, CrowdStrike analysts or Vectra AI analysts?
- 6.
Is threat hunting included, or is it a separate service?
- 7.
What is included in incident response support and what triggers separate fees?
- 8.
What reports, detections, customer charts, tickets and historical logs can we export during offboarding?
Evidence
Sources reviewed
Main public source used for the provider profile.
Official Macnica CrowdStrike page used to verify Falcon Complete MDR positioning, 24x365 service language, comparison with Macnica/S&J service scope, endpoint isolation/threat-removal language and target reporting windows.
Official Macnica page used to verify CrowdStrike Falcon alert monitoring, S&J SOC analyst involvement, report content, flexible 9-to-5 or 24x365 monitoring, optional endpoint isolation work and ticket consultation.
Official Macnica Vectra AI page used to verify Vectra AI monitoring service, Vectra AI MDR, NDR, Detect for AWS, Detect for Azure AD, Detect for M365 and analyst-based alert monitoring language.
Official English Macnica MDR glossary used to verify Macnica's MDR framing, coverage across endpoints, networks, clouds and applications, quarantine/response language and link to CrowdStrike Falcon Complete.
Official Macnica security page used to verify Security Research Center, threat analysis, product-independent proprietary services, security strategy, implementation, operation and emergency response positioning.
Official Macnica homepage used to verify company scale, 1.2 trillion yen group sales, 100 locations in 33 countries and regions, and official logo paths.
Public-data caveats
- -No public contractual response-time SLA is recorded for this profile.
- -No public fixed price is recorded; compare only after a scoped quote.
- -No public breach warranty is recorded.
- -Response authority may depend on pre-approval and contract scope.
- -MDR analyst headcount or analyst-to-customer ratio is not public.