At a glance
- Delivery model
- Tech-agnostic (works with your tools)
- Response authority
- Active remediation
- MTTA SLA
- Not disclosed
- Coverage
- 24×7 · 1 SOC region
- Surfaces
- Endpoint · Network
- IR retainer
- ✓ Bundled
- SOC analysts
- Sattrix says its SOC is staffed with experienced analysts and threat hunters. Specific SOC analyst count is not published.
- Onboarding
- Not published. Sattrix says MDR integrates with existing security tools such as SIEM, EDR and endpoint protection, but no standard onboarding duration was found.
Best for
Ideal for
- India, MEA and Americas buyers that want MDR from a services-led security provider
- Teams that want MDR tied to SOC, SOAR, vulnerability management and incident-response service lines
- Organizations that want to keep existing SIEM, EDR and endpoint-protection tooling while adding managed detection and response
Not ideal for
- Buyers that need public MDR pricing before sales
- Teams that require a published contractual MDR response SLA, MTTD or MTTR benchmark
- Organizations that want a product-native MDR provider built around one proprietary endpoint or XDR platform
Coverage
Endpoint
Included
Cloud
Limited
Identity
Limited
SaaS
Limited
Network
Included
OT / IoT
Limited
Compatible tools
EDR
SIEM
Cloud
Additional capabilities
Incident response
- Monitoring
- 24/7 · Sattrix publishes 24x7x365 SOC guard language and 24x7 MDR threat hunting, detection and response. It does not publish analyst location, shift model or analyst-to-customer ratio
- First response
- Alert only — provider notifies your team with recommended actions · Custom playbooks supported
- Containment
- None documented
- Notification
- Phone · Email
- Response SLA
- Not disclosed · Sattrix publishes 24x7 threat hunting, detection and response as a fully managed service, plus incident response, containment and remediation language on its MDR and SOC pages.
- IR included
- Yes — in contract
Detection quality
- MTTD (detect)
- Not published
- MTTR (respond)
- Not published
- False positives
- Sattrix says it uses content and data analytics to provide deeper detection and reduce false positives. No public false-positive rate or tuning cadence was found.
Threat hunting
- Included
- Yes — in base service
- Approach
- hybrid
- Frequency
- Sattrix describes 24x7 threat hunting, detection and response, but does not publish a named hunt cadence.
Pricing
Custom quote. Sattrix says managed SOC pricing can vary by needs, monitored assets and service level, but does not publish package prices.. Custom or mdr services or soc as a service or soar as a service or hybrid soc management contracts.
- Indicative price
- Not published
What costs extra
- -Exact MDR pricing requires a Sattrix quote
- -SOAR, SOC, device management, vulnerability management and compliance services may be scoped separately
- -Security assessments, penetration testing, application audit, code review and infrastructure assessment are separate service lines
- -Cloud, endpoint, SIEM, EDR and endpoint-protection tooling may affect scope and cost
Cost caveats
- -Public pages do not publish MDR pricing, contract minimums or service-credit language.
- -Sattrix lists flexible monitoring windows, so buyers should confirm whether their quote includes round-the-clock MDR coverage.
- -The MDR page refers to SIEM, EDR and endpoint-protection integrations, so buyers should confirm who owns each tool license.
- -SOC, SOAR, vulnerability management and incident response are adjacent service lines, so buyers should document what is included in MDR.
- -Public pages do not publish a standard onboarding duration or log-retention period.
Pricing compiled from public sources. Verify directly with the provider.
The team
- Analysts
- Direct employees · Sattrix says its SOC is staffed with experienced analysts and threat hunters. Specific SOC analyst count is not published.
- Certifications
- ISO/IEC 27001ISO 9001:2015ISO 27001:2013
- Channels
- Email · Phone
- Data access
- Dashboard Access
- Portal
- Sattrix says customers receive regular reports and real-time dashboards. Public pages do not show a named customer portal, raw query access or detailed case workflow.
- Account manager
- Dedicated
Reputation
Sattrix publishes Gartner-linked MDR testimonials on its own about and partnership pages, including comments about SOC services, 24/7 monitoring and remote response. No broad independent public MDR review signal was found during this pass, so buyers should validate delivery model, pricing, response authority and tool ownership directly.
What customers praise
- — SOC service experience referenced in vendor-published testimonials
- — 24/7 monitoring and analysis referenced in vendor-published testimonial copy
Reddit (r/sysadmin, r/msp)
No meaningful Reddit signal found for Sattrix MDR specifically.
Questions to ask
7 questions to ask Sattrix▾
- 1.
Does our MDR quote include round-the-clock monitoring, or a business-hours monitoring window?
- 2.
Which SIEM, EDR and endpoint-protection tools are included, and which require separate licenses?
- 3.
Which containment or remediation actions can Sattrix take without approval?
- 4.
What incident-response work is included in MDR, and what requires a separate IR service?
- 5.
What onboarding duration, log-retention period and reporting cadence apply to our environment?
- 6.
Which SOC, SOAR, vulnerability-management and compliance tasks are included in the MDR scope?
- 7.
What dashboards, reports, cases, detections and playbooks can we export if we leave?
Evidence
Sources reviewed
Public-data caveats
- -No public contractual response-time SLA is recorded for this profile.
- -No public fixed price is recorded; compare only after a scoped quote.
- -No public breach warranty is recorded.
- -Response workflows are described, but exact standard containment actions are not public.
- -MDR analyst headcount or analyst-to-customer ratio is not public.