At a glance
- Delivery model
- Tech-agnostic (works with your tools)
- Response authority
- Active remediation
- MTTA SLA
- Not disclosed
- Coverage
- 24×7 · 1 SOC region
- IR retainer
- ✓ Bundled
- Customers (public)
- Not published
- SOC analysts
- Help AG says MDR is backed by 800+ certified experts. LinkedIn lists 501-1,000 employees and 630 associated members. Specific SOC analyst count is not published.
- Onboarding
- Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found.
Best for
Ideal for
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Regulated organizations that need regional data-residency alignment and local regulatory familiarity
- Teams that want MDR tied to response automation, threat hunting, DFIR and threat intelligence from the same provider
Not ideal for
- Buyers that need public MDR pricing before sales
- Teams that require named autonomous endpoint or identity actions in public docs
- Organizations outside the Middle East that need a published global SOC delivery footprint
Coverage
Endpoint
Limited
Cloud
Limited
Identity
Limited
SaaS
Limited
Network
Limited
OT / IoT
Limited
Compatible tools
Cloud
Additional capabilities
Incident response
- Monitoring
- 24/7 · Help AG publishes ISO-certified sovereign SOCs in the UAE and KSA with 24x7 MDR visibility and containment. Exact shift handoff model and analyst-to-customer ratio are not published
- First response
- Alert only — provider notifies your team with recommended actions · Custom playbooks supported
- Containment
- None documented
- Response SLA
- Not disclosed · Help AG publishes end-to-end MDR, 24x7 visibility, containment and sovereign SOC delivery in the UAE and KSA.
- IR included
- Yes — in contract
Detection quality
- MTTD (detect)
- Not published
- MTTR (respond)
- Not published
- False positives
- Help AG publishes 90-100% true positive rates through advanced analytics and continuous assurance. Public pages do not publish the measurement methodology, time period, sample size or third-party validation for that range.
Threat hunting
- Included
- Yes — in base service
- Approach
- hybrid
- Frequency
- Public pages say MDR includes automated IoC-driven and hypothesis-based TTP hunts. Exact hunt cadence not published.
Pricing
Custom quote. Help AG does not publish MDR package pricing.. Custom or managed detection and response or response automation-as-a-service or digital forensics and incident response contracts.
- Indicative price
- Not published
What costs extra
- -Exact MDR pricing requires a Help AG quote
- -Response Automation-as-a-Service scope should be priced and permissioned separately
- -Digital forensics, incident response and Cyber Trust Advisory scope should be confirmed separately
- -Cloud, OT and IoT, SASE, exposure management and data-security services may be separate from MDR
Cost caveats
- -Public pages do not publish MDR pricing, contract minimums or service-credit language.
- -The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.
- -Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.
- -Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.
- -Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims.
Pricing compiled from public sources. Verify directly with the provider.
The team
- Analysts
- Direct employees · Help AG says MDR is backed by 800+ certified experts. LinkedIn lists 501-1,000 employees and 630 associated members. Specific SOC analyst count is not published.
- Certifications
- ISO-certified sovereign SOCsSOC CMM Level 3CREST-certified DFIR
- Data access
- Reports Only
- Portal
- Help AG references regional sovereign MDR operations and Cyber Defense Center delivery, but public pages do not show customer portal workflow, dashboard access, raw query access or case-management depth.
- Account manager
- Shared / pooled
Reputation
No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly.
Reddit (r/sysadmin, r/msp)
No meaningful Reddit signal found for Help AG MDR specifically.
Questions to ask
7 questions to ask Help AG▾
- 1.
Which MDR functions run from the UAE SOC, which run from the KSA SOC and where is our data stored?
- 2.
Which response actions can RaaS execute directly and which require our approval?
- 3.
What contractual MTTD, MTTR and escalation SLAs apply to high-severity incidents?
- 4.
What DFIR work is included in MDR and what requires a separate engagement?
- 5.
Which cloud, endpoint, network, SaaS, identity and OT telemetry sources are required for go-live?
- 6.
What parts of SecOps, CTEM, threat intelligence and Cyber Trust Advisory are included versus separate services?
- 7.
What detections, playbooks, reports and case data can we export if we leave?
Evidence
Sources reviewed
Public-data caveats
- -No public contractual response-time SLA is recorded for this profile.
- -No public fixed price is recorded; compare only after a scoped quote.
- -No public breach warranty is recorded.
- -Response workflows are described, but exact standard containment actions are not public.
- -MDR analyst headcount or analyst-to-customer ratio is not public.