Innofactor MDRaaS vs ITC Secure
Innofactor MDRaaS and ITC Secure are both Microsoft-ecosystems that work with your existing tools. Innofactor MDRaaS targets SMB, Mid-market, and Enterprise organizations, while ITC Secure serves Mid-market and Enterprise. Innofactor MDRaaS includes 0 attack surfaces in base pricing (), compared to 3 for ITC Secure (Endpoint, SaaS, Identity).
Buyer brief
Innofactor MDRaaS and ITC Secure are both Microsoft-ecosystems that work with your existing tools. Innofactor MDRaaS targets SMB, Mid-market, and Enterprise organizations, while ITC Secure serves Mid-market and Enterprise. Innofactor MDRaaS includes 0 attack surfaces in base pricing (), compared to 3 for ITC Secure (Endpoint, SaaS, Identity).
ITC Secure offers broader coverage (3 surfaces vs. 0). Innofactor MDRaaS may suit teams that need depth over breadth.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Nordic buyers already committed to Microsoft Azure and Sentinel | Microsoft-centered buyers that want a verified managed XDR provider rather than a pure-play MDR platform |
| Price | Custom quote | Custom quote |
| Response authority | 0/6 actions · Approval required | 0/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Full query access | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Nordic buyers already committed to Microsoft Azure and Sentinel
- Price
- Custom quote
- Response authority
- 0/6 actions · Approval required
- Stack
- Works with existing stack
- Data access
- Full query access
- Warranty
- None listed
- Best fit
- Microsoft-centered buyers that want a verified managed XDR provider rather than a pure-play MDR platform
- Price
- Custom quote
- Response authority
- 0/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | Innofactor MDRaaSTECH-AGNOSTIC | ITC SecureTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market, Enterprise | Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | Microsoft Defender | Microsoft Defender |
| SIEM integrations | Microsoft Sentinel | Microsoft Sentinel |
| Coverage | EPEndpoint: Optional add-onCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: Not coveredNetNetwork: Optional add-onOTOT/IoT: Not covered | EPEndpoint: CoveredCloudCloud: LimitedIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: LimitedOTOT/IoT: Limited |
| Response | ||
| Response type | Guided Response | Active Remediation |
| Approval policy | Approval Required | Configurable |
| Response actions | Alert and notify only | Alert and notify only |
| IR included | Separate | Separate |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | + Optional | ✓ Included |
| Cloud workloads | ~ Limited | ~ Limited |
| Identity | ~ Limited | ✓ Included |
| SaaS apps | Not offered | ✓ Included |
| Network | + Optional | ~ Limited |
| OT/ICS | Not offered | ~ Limited |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Tiered custom quote. Innofactor publishes Basic, Standard and Advanced MDRaaS tiers, each marked ask for pricing. | Custom quote. ITC Secure does not publish MXDR powered by Pulse package pricing. |
| Hidden cost warnings | Tier1 and Tier2 cover regular business hours, not 24/7.. Endpoint and network detection are add-ons, so base SIEM-only scope may be narrower than buyers expect.. Microsoft Sentinel cost depends on data ingestion, retention, analytics tiers and related Azure services.. Public pages do not publish named response actions or response SLAs.. Customers keep ownership of logs and incidents, so internal responsibility for mitigation should be clear before signing. | Public pages do not publish MXDR pricing, contract minimums or service-credit language.. The service is Microsoft-centric, so Microsoft licensing, tenant readiness and log ingestion should be priced before comparison.. ITC Secure publishes broad MXDR components, including endpoint, identity, Office 365, cloud apps, storage, vulnerability management and OT. Buyers should confirm which components are included in their quote.. Public pages do not define default response authority, so containment permissions and approval rules should be written into the contract.. Incident response is listed as a separate service, so buyers should confirm what is included in MXDR versus a separate incident-response engagement. |
| Data portability | Full | Partial |
| Contract terms | Tier1 Basic, Tier2 Standard, Tier3 Advanced, Custom | Custom, MXDR powered by Pulse, Managed services, Incident Response |
| Channels | EmailPhone | PortalEmailPhone |
| Data access | Full query access | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | Europe | |
| Onboarding | Innofactor says the core infrastructure resides in the customer's Azure cloud environment and needs no on-premises infrastructure. It describes deployment as rapid and light, but does not publish a standard onboarding duration. | Not published. ITC Secure publishes security engineering and SOC onboarding as a build-and-deploy service, but no standard MXDR implementation duration was found. |
| Industry focus | Public Sector | Not published |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | Innofactor has limited MDR-specific public review volume. The public buyer case rests on Nordic Microsoft expertise, Sentinel in the customer's Azure environment, tiered service levels and clear customer control of logs and incidents. Buyers should validate response authority, total licensing cost, add-on scope and Tier3 operating model before signing. | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on ITC Secure's Microsoft focus, Microsoft Verified Managed XDR status, Pulse portal, long managed-service history and broad MXDR service components. Buyers should validate pricing, response authority, SOC operating model and exact component inclusion directly. |
| Compliance | ISO 27001ISO 9001ISO 13485AQAP-2110ISO 14001 | ISO 27001Cyber Essentials PlusISO/IEC 20000-1 |
| Certifications | ISO 9001:2015ISO 13485:2016ISO/IEC 27001:2022AQAP-2110ISO 14001:2015Microsoft Solution Partner designationsMicrosoft Advanced Specializations | Microsoft Verified Managed XDRMicrosoft Solutions Partner in SecurityMicrosoft Solutions Partner in Modern WorkMicrosoft Solutions Partner in Infrastructure AzureMicrosoft Intelligent Security AssociationCyber Essentials PlusISO/IEC 20000-1ISO/IEC 27001Great Place to Work Certification |
| Founded | 2000 | – |
| Data retention | Not published as a standard MDR retention period. Innofactor says logs and incidents remain in the customer's own Azure environment. | Not published. ITC Secure says Pulse provides visibility into customer security posture, activities, incident trends, Microsoft license consumption and service metrics. No standard public MXDR log-retention period or data-residency term was found. |
| API available | – | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Innofactor MDRaaS and ITC Secure?
Innofactor MDRaaS is a Microsoft-ecosystem that is technology-agnostic (works with your existing tools). ITC Secure is a Microsoft-ecosystem that is technology-agnostic (works with your existing tools). Innofactor MDRaaS covers 0 attack surfaces in base pricing vs. 3 for ITC Secure.
How do Innofactor MDRaaS and ITC Secure differ in response capabilities?
Innofactor MDRaaS supports 0 autonomous actions (none) and requires approval before acting. ITC Secure supports 0 autonomous actions (none) and approval is configurable.
How does Innofactor MDRaaS pricing compare to ITC Secure?
Innofactor MDRaaS pricing: Not published. ITC Secure pricing: Not published. Watch for with Innofactor MDRaaS: Tier1 and Tier2 cover regular business hours, not 24/7.; Endpoint and network detection are add-ons, so base SIEM-only scope may be narrower than buyers expect.. Watch for with ITC Secure: Public pages do not publish MXDR pricing, contract minimums or service-credit language.; The service is Microsoft-centric, so Microsoft licensing, tenant readiness and log ingestion should be priced before comparison..
Should I choose Innofactor MDRaaS or ITC Secure?
Choose Innofactor MDRaaS if: nordic buyers already committed to Microsoft Azure and Sentinel. Choose ITC Secure if: microsoft-centered buyers that want a verified managed XDR provider rather than a pure-play MDR platform. Innofactor MDRaaS is not ideal for buyers that need public MDR pricing or response SLAs before sales engagement. ITC Secure is not ideal for buyers that need public MDR pricing before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.