Help AG vs UnderDefense
Help AG is a Services firm that works with your existing tools. UnderDefense is a Pure-play MDR that works with your existing tools. Help AG targets Mid-market and Enterprise organizations; UnderDefense serves Mid-market and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 5 for UnderDefense (Endpoint, Cloud, SaaS, Identity, Network).
Buyer brief
Help AG is a Services firm that works with your existing tools. UnderDefense is a Pure-play MDR that works with your existing tools. Help AG targets Mid-market and Enterprise organizations; UnderDefense serves Mid-market and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 5 for UnderDefense (Endpoint, Cloud, SaaS, Identity, Network).
Help AG (Services firm) and UnderDefense (Pure-play MDR) serve different buyer profiles. Your decision depends on whether you prioritize Help AG's help ag fits middle east buyers that want sovereign mdr with local soc delivery, automation and d... or UnderDefense's works on top of your existing stack and keeps data in your infrastructure.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs | Mid-market teams with existing EDR/SIEM that want MDR layered on top without ripping and replacing |
| Price | Custom quote | From $11/device/mo; annual MDR contract |
| Response authority | 1/6 actions · Configurable | 6/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Reports only | Full query access |
| Warranty | None listed | $1,000,000 |
- Best fit
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
- Best fit
- Mid-market teams with existing EDR/SIEM that want MDR layered on top without ripping and replacing
- Price
- From $11/device/mo; annual MDR contract
- Response authority
- 6/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Full query access
- Warranty
- $1,000,000
Detailed comparison
| FIELD | Help AGTECH-AGNOSTIC | UnderDefenseTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | Mid-market, Enterprise |
| Sentiment | Mixed | Positive |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | None listed | CrowdStrikeSentinelOneMicrosoft Defender |
| SIEM integrations | None listed | SplunkMicrosoft SentinelElastic |
| Coverage | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Limited | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Custom playbooks | IsolateKill processContainDisable accountsQuarantineCustom playbooks |
| IR included | ✓ Included | Separate |
| Cost | ||
| Price range | Not published | Starts at $11/device/month (vendor-published) |
| Minimum seats | None | None |
| Breach warranty | – | $1,000,000 |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ~ Limited | ✓ Included |
| Cloud workloads | ~ Limited | ✓ Included |
| Identity | ~ Limited | ✓ Included |
| SaaS apps | ~ Limited | ✓ Included |
| Network | ~ Limited | ✓ Included |
| OT/ICS | ~ Limited | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. Help AG does not publish MDR package pricing. | Per-device pricing, vendor-agnostic (same rate for all asset types) |
| Hidden cost warnings | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.. Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.. Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims. | $11/device is a starting price for marketing. Actual cost varies by scope, and annual contract is required.. 3-year contract required for $1M breach warranty. Not available on 1-year deals.. IR retainer is separate from MDR. $0 upfront but billed per-incident, so budget for breach costs on top of subscription.. Custom integrations beyond pre-built connectors may require professional services fees. |
| Data portability | Partial | Full |
| Contract terms | Custom, Managed Detection and Response, Response Automation-as-a-Service, Digital Forensics and Incident Response | Annual |
| Channels | SlackTeamsEmailPortalPhone | |
| Data access | Reports only | Full query access |
| Dedicated analyst | – | ✓ |
| SOC regions | Middle East | North AmericaEurope |
| Onboarding | Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found. | 30 days |
| Industry focus | GovernmentCritical InfrastructureEnterprise | ManufacturingHealthcareFinancial Services |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly. | Gartner Peer Insights 4.9/5 (7 reviews). G2 shows 5/5 but across only 31 total reviews for all products. 66 reviews on Clutch with strong ratings. PeerSpot mindshare is 0.0% in the MDR category. No Reddit or independent practitioner forum discussion found. |
| Compliance | ISO 27001ISO 22301ISO 20000-1ISO 27035-2NCASAMADESC | SOC 2 Type IIISO 27001HIPAAPCI DSS |
| Certifications | ISO-certified sovereign SOCsISO 27001:2022ISO 22301:2019ISO 20000-1:2018ISO 27035-2:2023SOC CMM Level 3CREST-certified DFIR | SOC 2 Type IIISO 27001Splunk certificationsGIACOSCP |
| Founded | 2005 | 2017 |
| Data retention | Help AG says MDR services are fully delivered within the region and aligned with data-residency and regulatory requirements. No standard public MDR log-retention period was found. | Determined by customer's existing SIEM. UnderDefense does not store raw logs, data lives in customer infrastructure. |
| API available | – | ✓ |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Help AG and UnderDefense?
Help AG is a Services firm that is technology-agnostic (works with your existing tools). UnderDefense is a Pure-play MDR that is technology-agnostic (works with your existing tools). Help AG covers 0 attack surfaces in base pricing vs. 5 for UnderDefense.
How do Help AG and UnderDefense differ in response capabilities?
Help AG supports 1 autonomous actions (custom playbooks) and approval is configurable. UnderDefense supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Incident response is included with Help AG and not included with UnderDefense.
How does Help AG pricing compare to UnderDefense?
Help AG pricing: Not published. UnderDefense pricing: Starts at $11/device/month (vendor-published). Watch for with Help AG: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Watch for with UnderDefense: $11/device is a starting price for marketing. Actual cost varies by scope, and annual contract is required.; 3-year contract required for $1M breach warranty. Not available on 1-year deals..
Should I choose Help AG or UnderDefense?
Choose Help AG if: middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs. Choose UnderDefense if: mid-market teams with existing EDR/SIEM that want MDR layered on top without ripping and replacing. Help AG is not ideal for buyers that need public MDR pricing before sales. UnderDefense is not ideal for organizations that require independently validated detection metrics (MITRE, Forrester, etc.) before committing.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.