Buyer fit
Good fit when
- ✓Mid-market teams with existing EDR/SIEM that want MDR layered on top without ripping and replacing
- ✓Budget-conscious buyers who value transparent per-device pricing and full data ownership on exit
- ✓Organizations comfortable with a smaller, newer vendor in exchange for flexibility and no lock-in
Watch out when
- ×Organizations that require independently validated detection metrics (MITRE, Forrester, etc.) before committing
- ×Buyers that need a large, established vendor with deep bench strength and hundreds of published case studies
- ×Teams wanting month-to-month flexibility or a free trial before annual commitment
Coverage
5 of 6 attack surfaces in the base price — the rest are separately priced.
EDR
SIEM
Cloud
Additional capabilities
Incident response
Pricing
What costs extra
- –Incident response beyond 120-hour retainer
- –Penetration testing (separate service)
- –Compliance auditing services (separate service)
- –Custom security consulting
Cost caveats
- –$11/device is a starting price for marketing. Actual cost varies by scope, and annual contract is required.
- –3-year contract required for $1M breach warranty. Not available on 1-year deals.
- –IR retainer is separate from MDR. $0 upfront but billed per-incident, so budget for breach costs on top of subscription.
- –Custom integrations beyond pre-built connectors may require professional services fees.
Breach warranty up to $1,000,000.
Verify pricing directly with the provider.
Team and access
Certifications
Reputation
Gartner Peer Insights 4.9/5 (7 reviews). G2 shows 5/5 but across only 31 total reviews for all products. 66 reviews on Clutch with strong ratings. PeerSpot mindshare is 0.0% in the MDR category. No Reddit or independent practitioner forum discussion found.
What customers praise
- ✓Fast onboarding (30 days) and responsive analyst communication per Gartner Peer Insights reviews
- ✓Vendor-agnostic approach preserves existing EDR and SIEM investments without forced replacement
- ✓Transparent starting pricing at $11/device with no data egress fees and full portability on exit
Common complaints
- ×Very small market presence (~128 employees, 0% PeerSpot mindshare) with limited independent review data
- ×All published metrics (2-min MTTD, 15-min MTTC, 90% FP reduction) are vendor-claimed with no third-party validation
- ×Annual contract required, 3-year commitment for breach warranty, no free trial for MDR
No Reddit or practitioner forum discussion found. Limited visibility in independent communities makes it hard to gauge real-world satisfaction beyond vendor-curated review platforms.
Questions to ask
- 1.
What specific remediation actions will your analysts take autonomously vs. requiring our approval, and how do we configure those thresholds?
- 2.
Your MTTD and MTTR figures come from marketing materials. Have you participated in MITRE ATT&CK Evaluations or any third-party benchmark? If not, why?
- 3.
How does the $1M breach warranty work in practice? Who underwrites it, what are the exact exclusions, and have you ever paid a claim?
- 4.
How many SOC analysts would cover our account, and what is the analyst-to-customer ratio? This is not published anywhere.
- 5.
The 500+ client count includes all services. How many active MDR-only customers do you have today?
- 6.
You market 250+ integrations. Can you share the full list and clarify which are pre-built vs. custom API work, and what custom work costs?
- 7.
Your OT/ICS coverage appears in blog posts but not as a formal product. What does OT monitoring actually include, and do you have manufacturing customer references?
- 8.
Detection rules are written in Sigma format. If we leave, do we retain full ownership of custom rules built during our engagement?
Evidence
Sources reviewed
Public-data caveats
- –No public contractual response-time SLA is recorded for this profile.
- –Response authority may depend on pre-approval and contract scope.
- –MDR analyst headcount or analyst-to-customer ratio is not public.
Also consider
Independent research. Verify details directly with the provider before making decisions.