Help AG vs Kroll
Help AG and Kroll are both Services firms that work with your existing tools. Help AG targets Mid-market and Enterprise organizations, while Kroll serves SMB, Mid-market, and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 5 for Kroll (Endpoint, Cloud, SaaS, Identity, Network).
Buyer brief
Help AG and Kroll are both Services firms that work with your existing tools. Help AG targets Mid-market and Enterprise organizations, while Kroll serves SMB, Mid-market, and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 5 for Kroll (Endpoint, Cloud, SaaS, Identity, Network).
Kroll offers broader coverage (5 surfaces vs. 0). Help AG may suit teams that need depth over breadth.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs | Organizations wanting IR expertise built into MDR with 3,000+ annual cases feeding detection |
| Price | Custom quote | Unverified MDR field estimate: $30K-$200K+/yr |
| Response authority | 1/6 actions · Configurable | 6/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Reports only | Dashboards |
| Warranty | None listed | $1,000,000 |
- Best fit
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
- Best fit
- Organizations wanting IR expertise built into MDR with 3,000+ annual cases feeding detection
- Price
- Unverified MDR field estimate: $30K-$200K+/yr
- Response authority
- 6/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- $1,000,000
Detailed comparison
| FIELD | Help AGTECH-AGNOSTIC | KrollTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | SMB, Mid-market, Enterprise |
| Sentiment | Mixed | Positive |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | None listed | CrowdStrike FalconMicrosoft DefenderSentinelOne |
| SIEM integrations | None listed | Microsoft Sentinel |
| Coverage | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Limited | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Custom playbooks | IsolateKill processContainDisable accountsQuarantineCustom playbooks |
| IR included | ✓ Included | ✓ Included |
| Cost | ||
| Price range | Not published | Not publicly disclosed. Unverified field estimates suggest $30K-$200K+/year depending on scope. |
| Minimum seats | None | None |
| Breach warranty | – | $1,000,000 |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ~ Limited | ✓ Included |
| Cloud workloads | ~ Limited | ✓ Included |
| Identity | ~ Limited | ✓ Included |
| SaaS apps | ~ Limited | ✓ Included |
| Network | ~ Limited | ✓ Included |
| OT/ICS | ~ Limited | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. Help AG does not publish MDR package pricing. | Custom quote-based pricing, not publicly disclosed |
| Hidden cost warnings | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.. Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.. Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims. | CrowdStrike Falcon Complete migration (Dec 2025) increases platform dependency, customers wanting vendor-agnostic EDR lose that flexibility. Named TAM support (vs. Shared TAM) likely incurs additional cost, cost delta not disclosed. No published minimum seat requirements or pricing, likely enterprise-focused |
| Data portability | Partial | Partial |
| Contract terms | Custom, Managed Detection and Response, Response Automation-as-a-Service, Digital Forensics and Incident Response | Annual, Multi-year |
| Channels | EmailPortalPhone | |
| Data access | Reports only | Dashboards |
| Dedicated analyst | – | ✓ |
| SOC regions | Middle East | North AmericaEuropeAsia-Pacific |
| Onboarding | Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found. | Varies by environment complexity |
| Industry focus | GovernmentCritical InfrastructureEnterprise | Financial ServicesHealthcareGovernmentRetailTechnologyEducation |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly. | Trusted for deep IR pedigree and Complete Response methodology. Gartner Peer Insights 4.6/5 (26 reviews). KuppingerCole MDR Leader 2023. Lower market visibility than pure-play MDR brands (~0.4% PeerSpot mindshare). December 2025 CrowdStrike migration generates mixed reactions around vendor lock-in. |
| Compliance | ISO 27001ISO 22301ISO 20000-1ISO 27035-2NCASAMADESC | SOC 2 Type IIISO 27001PCI DSS |
| Certifications | ISO-certified sovereign SOCsISO 27001:2022ISO 22301:2019ISO 20000-1:2018ISO 27035-2:2023SOC CMM Level 3CREST-certified DFIR | SOC 2 Type IIISO 27001CREST |
| Founded | 2005 | 1972 |
| Data retention | Help AG says MDR services are fully delivered within the region and aligned with data-residency and regulatory requirements. No standard public MDR log-retention period was found. | Not publicly disclosed. |
| API available | – | ✓ |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Help AG and Kroll?
Help AG is a Services firm that is technology-agnostic (works with your existing tools). Kroll is a Services firm that is technology-agnostic (works with your existing tools). Help AG covers 0 attack surfaces in base pricing vs. 5 for Kroll.
How do Help AG and Kroll differ in response capabilities?
Help AG supports 1 autonomous actions (custom playbooks) and approval is configurable. Kroll supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable.
How does Help AG pricing compare to Kroll?
Help AG pricing: Not published. Kroll pricing: Not publicly disclosed. Unverified field estimates suggest $30K-$200K+/year depending on scope.. Watch for with Help AG: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Watch for with Kroll: CrowdStrike Falcon Complete migration (Dec 2025) increases platform dependency, customers wanting vendor-agnostic EDR lose that flexibility; Named TAM support (vs. Shared TAM) likely incurs additional cost, cost delta not disclosed.
Should I choose Help AG or Kroll?
Choose Help AG if: middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs. Choose Kroll if: organizations wanting IR expertise built into MDR with 3,000+ annual cases feeding detection. Help AG is not ideal for buyers that need public MDR pricing before sales. Kroll is not ideal for organizations that need vendor-agnostic EDR choice (CrowdStrike migration reduces flexibility).
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.