eSentire vs Sapphire
eSentire is a Pure-play MDR that works with your existing tools. Sapphire is a Services firm that works with your existing tools. eSentire targets SMB, Mid-market, and Enterprise organizations; Sapphire serves SMB, Mid-market, and Enterprise. eSentire includes 5 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Identity, Network), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
Buyer brief
eSentire is a Pure-play MDR that works with your existing tools. Sapphire is a Services firm that works with your existing tools. eSentire targets SMB, Mid-market, and Enterprise organizations; Sapphire serves SMB, Mid-market, and Enterprise. eSentire includes 5 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Identity, Network), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
eSentire (Pure-play MDR) and Sapphire (Services firm) serve different buyer profiles. Your decision depends on whether you prioritize eSentire's esentire excels at active, hands-on response and publicly reports 15-minute containment or Sapphire's sapphire mdr is strongest for uk buyers that value local ownership, a crest-accredited uk soc and....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Organizations wanting a provider that publicly reports 15-minute containment with true active remediation | UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC |
| Price | Buyer benchmark: $30-100/endpoint/yr | Custom quote |
| Response authority | 6/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Organizations wanting a provider that publicly reports 15-minute containment with true active remediation
- Price
- Buyer benchmark: $30-100/endpoint/yr
- Response authority
- 6/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
›› Detailed comparison
| FIELD | eSentireTECH-AGNOSTIC | SapphireTECH-AGNOSTIC |
|---|---|---|
| ›› Fit | ||
| Target size | SMB, Mid-market, Enterprise | SMB, Mid-market, Enterprise |
| Sentiment | Positive | Mixed |
| ›› Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | CrowdStrike FalconMicrosoft Defender for EndpointSentinelOneVMware Carbon BlackeSentire Atlas Agent (proprietary, optional) | EDR toolsMicrosoft technologies |
| SIEM integrations | Microsoft SentinelSplunkSumo Logic | ExabeamSIEM tools |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Not covered | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| ›› Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainDisable accountsQuarantineCustom playbooks | Custom playbooks |
| IR included | ✓ Included | ✓ Included |
| ›› Cost | ||
| Price range | Third-party buyer data reports eSentire MDR endpoint-focused pricing around $60-100/endpoint/year for 50-200 endpoints, $40-80/endpoint/year for 200-1,000 endpoints, and $30-60/endpoint/year for 1,000+ endpoints. Older community reports cite $10-25/endpoint/month depending on tier. | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| ›› More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | ✓ Included | ✓ Included |
| Identity | ✓ Included | ~ Limited |
| SaaS apps | ✓ Included | ✓ Included |
| Network | ✓ Included | ✓ Included |
| OT/ICS | Not offered | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-endpoint pricing across three tiers (Essentials up to 500 endpoints, Advanced up to 5,000, Complete up to 5,000) with BYOL or bundled Atlas Agent options | Custom quote. Sapphire does not publish MDR package pricing. |
| Hidden cost warnings | Tier differences are significant. Essentials may lack key response and advisory capabilities available in Advanced/Complete.. BYOL pricing differs from bundled Atlas Agent pricing. Custom pricing for 5,000+ endpoints.. MSP program uses inflexible per-customer purchasing model (criticized by partners) | Public pages do not publish response SLAs or exact response-authority rules.. MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form.. The page publishes vendor-reported comparative metrics without independent methodology.. IR hours are included as standard, but buyers should confirm number of hours, coverage triggers and overage rates. |
| Data portability | Partial | Partial |
| Contract terms | Annual, Multi-year | Custom |
| Channels | TeamsEmailPortalPhone | PortalEmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | ✓ | – |
| SOC regions | North AmericaEurope | Europe |
| Onboarding | Average 14 days deployment | Sapphire references onboarding and implementation that can be shorter than expected, but no standard public MDR onboarding timeline was found. |
| Industry focus | Financial ServicesHealthcareManufacturingTechnologyGovernment | Public SectorDefenceFinancial ServicesProfessional ServicesIndustrialsManufacturingOperational TechnologyHealthcare |
| MTTD | Not published | Not published |
| MTTR | 15-minute Mean Time to Contain (vendor-published public metric). 99.3% of threats isolated at first host (vendor-published). 200+ new threat protections added daily. | Not published |
| Community view | G2 4.6/5 (272 reviews). Gartner Peer Insights 4.6/5 (83 reviews). PeerSpot 7.6/10. Forrester Wave Leader (Europe Q3 2025). Praised for public 15-minute containment metrics and true active remediation. Some price sensitivity for SMBs and occasional SOC response delays on non-emergency tickets. | Sapphire has limited MDR-specific community review volume. The public buyer case is strongest for UK ownership, UK-based SOC delivery, CREST SOC accreditation and IT/OT services depth. Buyers should validate response authority, price, metrics and the exact split between MDR, MXDR, OT SOC and incident-response work. |
| Compliance | ISO 27001PCI-DSSSOC 2 Type IIHIPAA/HITRUSTGDPRNIST | ISO 27001NISTHIPAADORACyber Essentials PlusCRESTGDPRPCI DSS |
| Certifications | ISO 15408UK Cyber EssentialsSIG LiteAITECMicrosoft Security Solutions PartnerAWS Partner Network | CREST SOCCREST Penetration TestingCyber Essentials PlusISO 27001 |
| Founded | 2001 | 1996 |
| Data retention | Not publicly disclosed | Not published as a standard MDR retention period. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
›› FAQ
What is the main difference between eSentire and Sapphire?
eSentire is a Pure-play MDR that is technology-agnostic (works with your existing tools). Sapphire is a Services firm that is technology-agnostic (works with your existing tools). eSentire covers 5 attack surfaces in base pricing vs. 4 for Sapphire.
How do eSentire and Sapphire differ in response capabilities?
eSentire supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Sapphire supports 1 autonomous actions (custom playbooks) and approval is configurable.
How does eSentire pricing compare to Sapphire?
eSentire pricing: Third-party buyer data reports eSentire MDR endpoint-focused pricing around $60-100/endpoint/year for 50-200 endpoints, $40-80/endpoint/year for 200-1,000 endpoints, and $30-60/endpoint/year for 1,000+ endpoints. Older community reports cite $10-25/endpoint/month depending on tier.. Sapphire pricing: Not published. Watch for with eSentire: Tier differences are significant. Essentials may lack key response and advisory capabilities available in Advanced/Complete.; BYOL pricing differs from bundled Atlas Agent pricing. Custom pricing for 5,000+ endpoints.. Watch for with Sapphire: Public pages do not publish response SLAs or exact response-authority rules.; MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form..
Should I choose eSentire or Sapphire?
Choose eSentire if: organizations wanting a provider that publicly reports 15-minute containment with true active remediation. Choose Sapphire if: uK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC. eSentire is not ideal for budget-constrained SMBs seeking the lowest-cost MDR option. Sapphire is not ideal for buyers that need public MDR pricing or contractual response SLAs before sales engagement.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.