Ackcent Cybersecurity vs Sapphire
Ackcent Cybersecurity is a Pure-play MDR that works with your existing tools. Sapphire is a Services firm that works with your existing tools. Ackcent Cybersecurity targets SMB, Mid-market, and Enterprise organizations; Sapphire serves SMB, Mid-market, and Enterprise. Ackcent Cybersecurity includes 5 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Identity, Network), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
Buyer brief
Ackcent Cybersecurity is a Pure-play MDR that works with your existing tools. Sapphire is a Services firm that works with your existing tools. Ackcent Cybersecurity targets SMB, Mid-market, and Enterprise organizations; Sapphire serves SMB, Mid-market, and Enterprise. Ackcent Cybersecurity includes 5 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Identity, Network), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
Ackcent Cybersecurity (Pure-play MDR) and Sapphire (Services firm) serve different buyer profiles. Your decision depends on whether you prioritize Ackcent Cybersecurity's gartner-recognized european boutique mdr with native spanish support and bring-your-own-edr flexi... or Sapphire's sapphire mdr is strongest for uk buyers that value local ownership, a crest-accredited uk soc and....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | European or LATAM mid-market companies that want a boutique provider with native Spanish and English support | UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC |
| Price | Not published | Custom quote |
| Response authority | 5/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- European or LATAM mid-market companies that want a boutique provider with native Spanish and English support
- Price
- Not published
- Response authority
- 5/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
›› Detailed comparison
| FIELD | Ackcent CybersecurityTECH-AGNOSTIC | SapphireTECH-AGNOSTIC |
|---|---|---|
| ›› Fit | ||
| Target size | SMB, Mid-market, Enterprise | SMB, Mid-market, Enterprise |
| Sentiment | Positive | Mixed |
| ›› Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | SentinelOneBlackBerry Cylance | EDR toolsMicrosoft technologies |
| SIEM integrations | Stellar Cyber Open XDR | ExabeamSIEM tools |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Not covered | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| ›› Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainDisable accountsQuarantine | Custom playbooks |
| IR included | ✓ Included | ✓ Included |
| ›› Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| ›› More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | ✓ Included | ✓ Included |
| Identity | ✓ Included | ~ Limited |
| SaaS apps | ✓ Included | ✓ Included |
| Network | ✓ Included | ✓ Included |
| OT/ICS | Not offered | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote only. No published pricing or pricing calculator. | Custom quote. Sapphire does not publish MDR package pricing. |
| Hidden cost warnings | Advisory, Red Team, AppSec, and Training services are separate from base MDR. No public pricing makes cost comparison impossible without direct sales engagement. Breach and Attack Simulation (AttackIQ BAS) integration may carry additional licensing costs. With ~55 total employees, surge capacity during a major incident is unclear and may require external escalation | Public pages do not publish response SLAs or exact response-authority rules.. MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form.. The page publishes vendor-reported comparative metrics without independent methodology.. IR hours are included as standard, but buyers should confirm number of hours, coverage triggers and overage rates. |
| Data portability | Partial | Partial |
| Contract terms | Annual | Custom |
| Channels | EmailPortalPhone | PortalEmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | ✓ | – |
| SOC regions | EuropeLatin America | Europe |
| Onboarding | Not publicly disclosed | Sapphire references onboarding and implementation that can be shorter than expected, but no standard public MDR onboarding timeline was found. |
| Industry focus | Financial ServicesHealthcareRetailCritical InfrastructureSmart Cities | Public SectorDefenceFinancial ServicesProfessional ServicesIndustrialsManufacturingOperational TechnologyHealthcare |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | Almost no English-language reviews exist. A handful of Gartner Peer Insights entries are positive, praising communication and dashboards. Zero reviews on G2 or PeerSpot, so community validation is essentially absent. | Sapphire has limited MDR-specific community review volume. The public buyer case is strongest for UK ownership, UK-based SOC delivery, CREST SOC accreditation and IT/OT services depth. Buyers should validate response authority, price, metrics and the exact split between MDR, MXDR, OT SOC and incident-response work. |
| Compliance | ISO 27001GDPR | ISO 27001NISTHIPAADORACyber Essentials PlusCRESTGDPRPCI DSS |
| Certifications | ISO 27001 | CREST SOCCREST Penetration TestingCyber Essentials PlusISO 27001 |
| Founded | 2014 | 1996 |
| Data retention | Not publicly disclosed | Not published as a standard MDR retention period. |
| API available | – | – |
| Website | Visit → | Visit → |
›› FAQ
What is the main difference between Ackcent Cybersecurity and Sapphire?
Ackcent Cybersecurity is a Pure-play MDR that is technology-agnostic (works with your existing tools). Sapphire is a Services firm that is technology-agnostic (works with your existing tools). Ackcent Cybersecurity covers 5 attack surfaces in base pricing vs. 4 for Sapphire.
How do Ackcent Cybersecurity and Sapphire differ in response capabilities?
Ackcent Cybersecurity supports 5 autonomous actions (account disable, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Sapphire supports 1 autonomous actions (custom playbooks) and approval is configurable.
How does Ackcent Cybersecurity pricing compare to Sapphire?
Ackcent Cybersecurity pricing: Custom-quoted pricing. Sapphire pricing: Not published. Watch for with Ackcent Cybersecurity: Advisory, Red Team, AppSec, and Training services are separate from base MDR; No public pricing makes cost comparison impossible without direct sales engagement. Watch for with Sapphire: Public pages do not publish response SLAs or exact response-authority rules.; MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form..
Should I choose Ackcent Cybersecurity or Sapphire?
Choose Ackcent Cybersecurity if: european or LATAM mid-market companies that want a boutique provider with native Spanish and English support. Choose Sapphire if: uK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC. Ackcent Cybersecurity is not ideal for enterprises that need documented SLAs, published detection metrics, or transparent pricing before signing. Sapphire is not ideal for buyers that need public MDR pricing or contractual response SLAs before sales engagement.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.