eSentire vs ESET: MDR Comparison 2026
Detailed comparison of eSentire and ESET managed detection and response services. Compare response capabilities, SLA, coverage, integrations, and compliance.
Winner by Category
Response Level
Tie
Same level
SLA Speed
eSentire
Faster response time
Coverage Breadth
Tie
Same coverage
Integrations
eSentire
More integration options
Criteria
eSentire excels at active, hands-on response with contractual 15-minute containment guarantees. The multi-signal Atlas XDR platform and Elite Threat Hunters make it a strong choice for organizations that want their MDR provider to truly 'own the R' across endpoint, network, cloud, and identity.
Strong SMB-focused MDR built on 30+ years of threat research, with fast 20-minute response times and accessible 25-device minimum. Best for organizations already in or willing to adopt the ESET ecosystem.
Response Type
Active Remediation
Active Remediation
Approval Policy
Configurable
Configurable
Auto-Isolate
✓
✓
Kill Process
✓
✓
IR Included
✓ Included
✓ Included
Response SLA
≤15 minutes
20m
24/7 Coverage
✓ Yes
✓ Yes
Channels
TeamsEmailPortalPhone
EmailPortalPhone
Data Access
Dashboards
Dashboards
Model
Custom pricing; three tiers (Essentials, Advanced, Complete) with BYOL or bundled agent options
Per-seat/device, custom-quoted; available as add-on to ESET PROTECT Enterprise or Elite tiers. MSP pricing with daily billing or monthly invoicing.
Price Range
Not published
Custom-quoted based on environment and device count; volume discounts available
Minimum Seats
None
25
Threat Hunting
✓ Included
✓ Included
Overall
Positive
Positive
Summary
Respected for prioritizing the 'R' in MDR with hands-on active response and contractual containment times. Strong multi-signal approach. Some price sensitivity noted for SMBs.
Recognized as Market Leader and Product Leader in MDR by KuppingerCole 2024. Praised for fast 20-minute response times, strong threat intelligence from 30+ years of research, and good SMB accessibility. Criticized for UI/UX issues and the ESET console interface being unintuitive for US users.
eSentire vs ESET: Which Should You Choose?
Choose eSentire if:
- You need active remediation
- ≤15 minutes response time meets your needs
- You prefer technology agnostic solutions
- Your org size: SMB / Mid-market / Enterprise
Choose ESET if:
- You need active remediation
- 20m response time meets your needs
- You prefer platform native solutions
- Your org size: SMB / Mid-market / Enterprise
FAQ
What's the main difference between eSentire and ESET?
Key differences: response model (Active Remediation vs Active Remediation), SLA (≤15 minutes vs 20m), and approach (Technology Agnostic vs Platform Native).