Devoteam vs Sapphire
Devoteam and Sapphire are both Services firms that work with your existing tools. Devoteam targets Mid-market and Enterprise organizations, while Sapphire serves SMB, Mid-market, and Enterprise. Devoteam includes 2 attack surfaces in base pricing (Cloud, Identity), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
Buyer brief
Devoteam and Sapphire are both Services firms that work with your existing tools. Devoteam targets Mid-market and Enterprise organizations, while Sapphire serves SMB, Mid-market, and Enterprise. Devoteam includes 2 attack surfaces in base pricing (Cloud, Identity), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
Sapphire offers broader coverage (4 surfaces vs. 2). Devoteam may suit teams that need depth over breadth.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | European and EMEA buyers that want a cloud-focused MDR from a multi-cloud services firm | UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC |
| Price | Custom quote | Custom quote |
| Response authority | 1/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Reports only | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- European and EMEA buyers that want a cloud-focused MDR from a multi-cloud services firm
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
- Best fit
- UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | DevoteamTECH-AGNOSTIC | SapphireTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | SMB, Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | Microsoft security toolsCustomer endpoint security tools | EDR toolsMicrosoft technologies |
| SIEM integrations | Microsoft SentinelCustomer SIEM platformsGoogle Security Operations | ExabeamSIEM tools |
| Coverage | EPEndpoint: LimitedCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Not covered | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Custom playbooks | Custom playbooks |
| IR included | Separate | ✓ Included |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ~ Limited | ✓ Included |
| Cloud workloads | ✓ Included | ✓ Included |
| Identity | ✓ Included | ~ Limited |
| SaaS apps | ~ Limited | ✓ Included |
| Network | ~ Limited | ✓ Included |
| OT/ICS | Not offered | + Optional |
| Threat hunting | Extra cost | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote for cloud managed services and managed security. Public MDR prices are not published. | Custom quote. Sapphire does not publish MDR package pricing. |
| Hidden cost warnings | Devoteam MDR is described as outsourced SIEM platform operations, so buyers should model Sentinel and cloud log ingestion before contracting.. Public pages do not publish prices, minimum terms, MTTD/MTTR, service credits, SOC locations or formal MDR SLAs.. The service is cloud-centered; teams seeking a packaged endpoint MDR with named containment actions should validate endpoint tooling and response scope.. Devoteam has separate cloud, cybersecurity, Microsoft, AWS and Google Cloud offerings, so scope boundaries between MDR, cloud managed services and advisory work should be written into the contract.. Offboarding terms for SIEM detections, automation scripts, reports and retained logs are not described publicly. | Public pages do not publish response SLAs or exact response-authority rules.. MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form.. The page publishes vendor-reported comparative metrics without independent methodology.. IR hours are included as standard, but buyers should confirm number of hours, coverage triggers and overage rates. |
| Data portability | Partial | Partial |
| Contract terms | Custom cloud managed services engagement, Managed Security, Cloud Managed Services, Managed Detection and Response | Custom |
| Channels | PortalEmailPhone | PortalEmailPhone |
| Data access | Reports only | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | EuropeMEA | Europe |
| Onboarding | Not published. Devoteam describes SIEM platform design and implementation, Infrastructure as Code deployment and managed cloud/security operations, but no standard MDR onboarding timeline. | Sapphire references onboarding and implementation that can be shorter than expected, but no standard public MDR onboarding timeline was found. |
| Industry focus | TechnologyFinancial ServicesRetailTelecommunicationsManufacturingPublic SectorHealthcare | Public SectorDefenceFinancial ServicesProfessional ServicesIndustrialsManufacturingOperational TechnologyHealthcare |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | Devoteam has solid vendor-controlled evidence for cloud MDR, 24x7 monitoring, Sentinel-centered SIEM operations, SOAR automation and multi-cloud security partnerships. Independent MDR-specific buyer reviews are limited, so buyers should validate SOC delivery quality, response authority, cloud log costs and actual managed-service boundaries through references. | Sapphire has limited MDR-specific community review volume. The public buyer case is strongest for UK ownership, UK-based SOC delivery, CREST SOC accreditation and IT/OT services depth. Buyers should validate response authority, price, metrics and the exact split between MDR, MXDR, OT SOC and incident-response work. |
| Compliance | GDPRPCI DSSANSSICloud Security AllianceISO | ISO 27001NISTHIPAADORACyber Essentials PlusCRESTGDPRPCI DSS |
| Certifications | AWS Premier Consulting PartnerAWS Managed Services ProviderGoogle Cloud Diamond PartnerGoogle Cloud Managed Services PartnerGoogle Cloud Managed Security Services PartnerGoogle Cloud Security Services Specialized partnerMicrosoft Solutions Partner for SecurityMicrosoft Azure Expert MSP | CREST SOCCREST Penetration TestingCyber Essentials PlusISO 27001 |
| Founded | – | 1996 |
| Data retention | Not published for MDR. Devoteam describes outsourced SIEM platform operations and cloud-managed services, but public pages do not publish default log retention, hot/warm storage or export terms. | Not published as a standard MDR retention period. |
| API available | – | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Devoteam and Sapphire?
Devoteam is a Services firm that is technology-agnostic (works with your existing tools). Sapphire is a Services firm that is technology-agnostic (works with your existing tools). Devoteam covers 2 attack surfaces in base pricing vs. 4 for Sapphire.
How do Devoteam and Sapphire differ in response capabilities?
Devoteam supports 1 autonomous actions (custom playbooks) and approval is configurable. Sapphire supports 1 autonomous actions (custom playbooks) and approval is configurable. Incident response is not included with Devoteam and included with Sapphire.
How does Devoteam pricing compare to Sapphire?
Devoteam pricing: Not published. Sapphire pricing: Not published. Watch for with Devoteam: Devoteam MDR is described as outsourced SIEM platform operations, so buyers should model Sentinel and cloud log ingestion before contracting.; Public pages do not publish prices, minimum terms, MTTD/MTTR, service credits, SOC locations or formal MDR SLAs.. Watch for with Sapphire: Public pages do not publish response SLAs or exact response-authority rules.; MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form..
Should I choose Devoteam or Sapphire?
Choose Devoteam if: european and EMEA buyers that want a cloud-focused MDR from a multi-cloud services firm. Choose Sapphire if: uK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC. Devoteam is not ideal for buyers that require public per-endpoint MDR pricing before sales engagement. Sapphire is not ideal for buyers that need public MDR pricing or contractual response SLAs before sales engagement.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.