Deepwatch vs Sapphire
Deepwatch is a Pure-play MDR that works with your existing tools. Sapphire is a Services firm that works with your existing tools. Deepwatch targets Mid-market and Enterprise organizations; Sapphire serves SMB, Mid-market, and Enterprise.
Buyer brief
Deepwatch is a Pure-play MDR that works with your existing tools. Sapphire is a Services firm that works with your existing tools. Deepwatch targets Mid-market and Enterprise organizations; Sapphire serves SMB, Mid-market, and Enterprise.
Deepwatch (Pure-play MDR) and Sapphire (Services firm) serve different buyer profiles. Your decision depends on whether you prioritize Deepwatch's siem-centric, vendor-agnostic mdr with patented drs engine (98% fp reduction claim), dedicated sq... or Sapphire's sapphire mdr is strongest for uk buyers that value local ownership, a crest-accredited uk soc and....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Mid-market to enterprise with existing Splunk, Sentinel, Google SecOps, or Securonix SIEM investments | UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC |
| Price | Buyer benchmark: median $218,983/yr | Custom quote |
| Response authority | 6/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Full query access | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Mid-market to enterprise with existing Splunk, Sentinel, Google SecOps, or Securonix SIEM investments
- Price
- Buyer benchmark: median $218,983/yr
- Response authority
- 6/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Full query access
- Warranty
- None listed
- Best fit
- UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
›› Detailed comparison
| FIELD | DeepwatchTECH-AGNOSTIC | SapphireTECH-AGNOSTIC |
|---|---|---|
| ›› Fit | ||
| Target size | Mid-market, Enterprise | SMB, Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| ›› Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | CrowdStrike FalconSentinelOneMicrosoft Defender for Endpoint | EDR toolsMicrosoft technologies |
| SIEM integrations | Splunk Enterprise & CloudGoogle SecOps (Chronicle)Microsoft SentinelSecuronix (added Feb 2026) | ExabeamSIEM tools |
| Coverage | EPEndpoint: Optional add-onCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| ›› Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainDisable accountsQuarantineCustom playbooks | Custom playbooks |
| IR included | Separate | ✓ Included |
| ›› Cost | ||
| Price range | Third-party buyer data reports a $218,983/year median buyer cost for Deepwatch, with a visible public range from $126,904 to $322,131/year. | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| ›› More details | ||
| Requires own agent | No | No |
| Endpoints | + Optional | ✓ Included |
| Cloud workloads | ✓ Included | ✓ Included |
| Identity | ✓ Included | ~ Limited |
| SaaS apps | ✓ Included | ✓ Included |
| Network | ✓ Included | ✓ Included |
| OT/ICS | + Optional | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Volume-based (data ingestion volume in GB/TB per day or Splunk Virtual Compute units), not per-endpoint | Custom quote. Sapphire does not publish MDR package pricing. |
| Hidden cost warnings | Volume-based pricing means unexpected data growth can cause cost spikes. Three platform tiers (Core, Advanced, Enterprise) may gate Active Response behind higher tiers.. MEDR (endpoint detection) is a separate add-on, not included in base MDR. MDR Essentials is a limited entry point with fewer capabilities than full platform tiers | Public pages do not publish response SLAs or exact response-authority rules.. MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form.. The page publishes vendor-reported comparative metrics without independent methodology.. IR hours are included as standard, but buyers should confirm number of hours, coverage triggers and overage rates. |
| Data portability | Partial | Partial |
| Contract terms | Custom enterprise | Custom |
| Channels | SlackEmailPortalPhone | PortalEmailPhone |
| Data access | Full query access | Dashboards |
| Dedicated analyst | ✓ | – |
| SOC regions | North America | Europe |
| Onboarding | 30 days typical. MDR Essentials can launch SOC in under 1 hour. | Sapphire references onboarding and implementation that can be shorter than expected, but no standard public MDR onboarding timeline was found. |
| Industry focus | HealthcareFinancial ServicesManufacturingRetailEnergy | Public SectorDefenceFinancial ServicesProfessional ServicesIndustrialsManufacturingOperational TechnologyHealthcare |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | Customer reviews are positive (Gartner Peer Insights 4.2/5 from 59 reviews, G2 High Performer Fall 2025), praising Squad team and DRS technology. Employee sentiment is concerning: Glassdoor 2.9/5 (215 reviews, 35% recommend). 42% headcount reduction (412 to 239 employees) across 2024-2025, founding CEO departed to competitor Mitiga Jan 2025. | Sapphire has limited MDR-specific community review volume. The public buyer case is strongest for UK ownership, UK-based SOC delivery, CREST SOC accreditation and IT/OT services depth. Buyers should validate response authority, price, metrics and the exact split between MDR, MXDR, OT SOC and incident-response work. |
| Compliance | SOC 2 Type IIISO 27001:2022PCI DSS Level 1 | ISO 27001NISTHIPAADORACyber Essentials PlusCRESTGDPRPCI DSS |
| Certifications | SOC 2 Type II (Security, Availability, Confidentiality, certified since inception)ISO 27001:2022 (first certified 2024)PCI DSS Level 1 Service Provider (since inception) | CREST SOCCREST Penetration TestingCyber Essentials PlusISO 27001 |
| Founded | 2019 | 1996 |
| Data retention | 12 months hot data retention (Platform Core tier) | Not published as a standard MDR retention period. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
›› FAQ
What is the main difference between Deepwatch and Sapphire?
Deepwatch is a Pure-play MDR that is technology-agnostic (works with your existing tools). Sapphire is a Services firm that is technology-agnostic (works with your existing tools).
How do Deepwatch and Sapphire differ in response capabilities?
Deepwatch supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Sapphire supports 1 autonomous actions (custom playbooks) and approval is configurable. Incident response is not included with Deepwatch and included with Sapphire.
How does Deepwatch pricing compare to Sapphire?
Deepwatch pricing: Third-party buyer data reports a $218,983/year median buyer cost for Deepwatch, with a visible public range from $126,904 to $322,131/year.. Sapphire pricing: Not published. Watch for with Deepwatch: Volume-based pricing means unexpected data growth can cause cost spikes. Three platform tiers (Core, Advanced, Enterprise) may gate Active Response behind higher tiers.; MEDR (endpoint detection) is a separate add-on, not included in base MDR. Watch for with Sapphire: Public pages do not publish response SLAs or exact response-authority rules.; MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form..
Should I choose Deepwatch or Sapphire?
Choose Deepwatch if: mid-market to enterprise with existing Splunk, Sentinel, Google SecOps, or Securonix SIEM investments. Choose Sapphire if: uK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC. Deepwatch is not ideal for sMBs or budget-constrained organizations ($220K-$315K/year is enterprise-oriented). Sapphire is not ideal for buyers that need public MDR pricing or contractual response SLAs before sales engagement.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.