CrowdStrike vs Help AG
CrowdStrike is a Platform vendor that requires its own security platform. Help AG is a Services firm that works with your existing tools. CrowdStrike targets Mid-market and Enterprise organizations; Help AG serves Mid-market and Enterprise. CrowdStrike includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Network), compared to 0 for Help AG ().
Buyer brief
CrowdStrike is a Platform vendor that requires its own security platform. Help AG is a Services firm that works with your existing tools. CrowdStrike targets Mid-market and Enterprise organizations; Help AG serves Mid-market and Enterprise. CrowdStrike includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Network), compared to 0 for Help AG ().
CrowdStrike is the choice if you want a single-vendor stack with deep integration. Help AG is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Enterprise organizations (200+ endpoints) wanting MITRE-validated detection speed with autonomous remediation | Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs |
| Price | Est $15-25/endpoint/mo, 200+ endpoints | Custom quote |
| Response authority | 6/6 actions · No approval | 1/6 actions · Configurable |
| Stack | Requires own platform | Works with existing stack |
| Data access | Full query access | Reports only |
| Warranty | $2,000,000 | None listed |
- Best fit
- Enterprise organizations (200+ endpoints) wanting MITRE-validated detection speed with autonomous remediation
- Price
- Est $15-25/endpoint/mo, 200+ endpoints
- Response authority
- 6/6 actions · No approval
- Stack
- Requires own platform
- Data access
- Full query access
- Warranty
- $2,000,000
- Best fit
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
Detailed comparison
| FIELD | CrowdStrikePLATFORM | Help AGTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | Mid-market, Enterprise |
| Sentiment | Positive | Mixed |
| Your stack | ||
| Approach | Requires their platform | Works with your tools |
| EDR integrations | CrowdStrike Falcon | None listed |
| SIEM integrations | Falcon Next-Gen SIEM | None listed |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: Optional add-onSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Not covered | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Limited |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Fully Autonomous | Configurable |
| Response actions | IsolateKill processContainDisable accountsQuarantineCustom playbooks | Custom playbooks |
| IR included | ✓ Included | ✓ Included |
| Cost | ||
| Price range | Estimated $15-25/endpoint/month (estimates vary by deployment size) | Not published |
| Minimum seats | 200 | None |
| Breach warranty | $2,000,000 | – |
| More details | ||
| Requires own agent | Yes | No |
| Endpoints | ✓ Included | ~ Limited |
| Cloud workloads | ✓ Included | ~ Limited |
| Identity | + Optional | ~ Limited |
| SaaS apps | ✓ Included | ~ Limited |
| Network | ✓ Included | ~ Limited |
| OT/ICS | Not offered | ~ Limited |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-endpoint pricing, tiered by endpoint count and coverage scope | Custom quote. Help AG does not publish MDR package pricing. |
| Hidden cost warnings | Minimum 200-500 endpoints required, eliminates most SMBs. Requires CrowdStrike Falcon platform, cannot use with competing EDR. Identity and cloud workload coverage are separate add-ons. July 2024 global outage raised reliability concerns | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.. Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.. Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims. |
| Data portability | Partial | Partial |
| Contract terms | Annual, Multi-year | Custom, Managed Detection and Response, Response Automation-as-a-Service, Digital Forensics and Incident Response |
| Channels | EmailPortalPhone | |
| Data access | Full query access | Reports only |
| Dedicated analyst | ✓ | – |
| SOC regions | North AmericaEuropeAsia-Pacific | Middle East |
| Onboarding | minutes to deploy | Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found. |
| Industry focus | Financial ServicesHealthcareGovernmentRetailTechnology | GovernmentCritical InfrastructureEnterprise |
| MTTD | 4 minutes | Not published |
| MTTR | Less than 30 minutes (internal benchmark) | Not published |
| Community view | Forrester Wave MDR Leader (Q1 2025), IDC MarketScape Leader (2024), Gartner Peer Insights 96% willingness to recommend (117 reviews). MITRE-validated fastest MTTD. Premium pricing and platform lock-in are accepted trade-offs for top-tier detection and response. July 2024 global outage dented trust temporarily. | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly. |
| Compliance | SOC 2 Type IIISO 27001:2022FedRAMP HighHIPAAPCI DSSCSA STAR Level 1 & 2 | ISO 27001ISO 22301ISO 20000-1ISO 27035-2NCASAMADESC |
| Certifications | SOC 2 Type IIISO 27001:2022FedRAMP HighCSA STARNSA NSCAP CIRA | ISO-certified sovereign SOCsISO 27001:2022ISO 22301:2019ISO 20000-1:2018ISO 27035-2:2023SOC CMM Level 3CREST-certified DFIR |
| Founded | 2011 | 2005 |
| Data retention | Not published. Standard Falcon data retention varies by module. | Help AG says MDR services are fully delivered within the region and aligned with data-residency and regulatory requirements. No standard public MDR log-retention period was found. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between CrowdStrike and Help AG?
CrowdStrike is a Platform vendor that is platform-native (requires their own security stack). Help AG is a Services firm that is technology-agnostic (works with your existing tools). CrowdStrike covers 4 attack surfaces in base pricing vs. 0 for Help AG.
How do CrowdStrike and Help AG differ in response capabilities?
CrowdStrike supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and acts without approval. Help AG supports 1 autonomous actions (custom playbooks) and approval is configurable.
How does CrowdStrike pricing compare to Help AG?
CrowdStrike pricing: Estimated $15-25/endpoint/month (estimates vary by deployment size) (200-seat minimum). Help AG pricing: Not published. Watch for with CrowdStrike: Minimum 200-500 endpoints required, eliminates most SMBs; Requires CrowdStrike Falcon platform, cannot use with competing EDR. Watch for with Help AG: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture..
Should I choose CrowdStrike or Help AG?
Choose CrowdStrike if: enterprise organizations (200+ endpoints) wanting MITRE-validated detection speed with autonomous remediation. Choose Help AG if: middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs. CrowdStrike is not ideal for sMBs with fewer than 200 endpoints (minimum requirement) or budget-conscious buyers. Help AG is not ideal for buyers that need public MDR pricing before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.