ConnectWise vs SISA ProACT
ConnectWise is a MSP-channel that requires its own security platform. SISA ProACT is a Services firm that works with your existing tools. ConnectWise targets SMB and Mid-market organizations; SISA ProACT serves Mid-market and Enterprise. ConnectWise includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Network), compared to 0 for SISA ProACT ().
Buyer brief
ConnectWise is a MSP-channel that requires its own security platform. SISA ProACT is a Services firm that works with your existing tools. ConnectWise targets SMB and Mid-market organizations; SISA ProACT serves Mid-market and Enterprise. ConnectWise includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Network), compared to 0 for SISA ProACT ().
ConnectWise is the choice if you want a single-vendor stack with deep integration. SISA ProACT is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | MSPs already in the ConnectWise ecosystem (PSA, RMM) who want MDR without a separate vendor relationship | Regulated organizations that need MDR plus PCI, payment forensics and incident-response depth from the same provider |
| Price | Custom quote | Custom quote |
| Response authority | 5/6 actions · Configurable | 2/6 actions · Configurable |
| Stack | Requires own platform | Works with existing stack |
| Data access | Dashboards | Reports only |
| Warranty | None listed | None listed |
- Best fit
- MSPs already in the ConnectWise ecosystem (PSA, RMM) who want MDR without a separate vendor relationship
- Price
- Custom quote
- Response authority
- 5/6 actions · Configurable
- Stack
- Requires own platform
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- Regulated organizations that need MDR plus PCI, payment forensics and incident-response depth from the same provider
- Price
- Custom quote
- Response authority
- 2/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
Detailed comparison
| FIELD | ConnectWisePLATFORM | SISA ProACTTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market | Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Requires their platform | Works with your tools |
| EDR integrations | BitdefenderSentinelOneMicrosoft Defender | Customer EDR |
| SIEM integrations | ConnectWise SIEM | Customer SIEM |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: Optional add-onSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Not covered | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Not covered |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainQuarantineCustom playbooks | Disable accountsCustom playbooks |
| IR included | Separate | Separate |
| Cost | ||
| Price range | Not publicly disclosed. Requires custom quote through MSP channel. | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ~ Limited |
| Cloud workloads | ✓ Included | ~ Limited |
| Identity | + Optional | ~ Limited |
| SaaS apps | ✓ Included | ~ Limited |
| Network | ✓ Included | ~ Limited |
| OT/ICS | Not offered | Not offered |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | ≤15 minutes | Not disclosed |
| 24/7 coverage | ✓ | Business hours |
| Pricing model | Per-endpoint, MSP subscription. Not publicly listed. | Custom quote. SISA does not publish ProACT MDR package pricing. |
| Hidden cost warnings | Pricing requires sales engagement, no self-serve. Ecosystem lock-in through ConnectWise RMM and PSA bundling. 12-36 month agreements typical. Data export is difficult when switching providers | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is heavily payment-security oriented, so non-payment buyers should confirm whether use cases fit their environment.. ProACT lists many stack components, including SIEM, EDR, CASB, UEBA, SOAR, threat hunting and dark web monitoring, so buyers should confirm which are included in the base quote.. Response automation is a major part of the pitch, so pre-approved SOAR actions and rollback rules should be documented before go-live.. DFIR and payment forensic services are adjacent SISA services, so buyers should confirm what investigation and response work is included in MDR. |
| Data portability | Limited | Partial |
| Contract terms | Annual, Multi-year | Custom, ProACT Agentic SOC, ProACT MXDR, DFIR Retainer Services |
| Channels | EmailPortalPhone | Portal |
| Data access | Dashboards | Reports only |
| Dedicated analyst | ✓ | – |
| SOC regions | North AmericaAPAC | |
| Onboarding | Not publicly documented for full MDR. SIEM component described as agent-based, deployable in minutes. | Not published. SISA says ProACT can use a customized and scalable stack with cloud and on-premise deployment options, but no standard onboarding duration was found. |
| Industry focus | Managed Service Providers | PaymentsFintechFinancial Services |
| MTTD | Not published | Not published |
| MTTR | Under 14 minutes average ransomware response time (vendor-published). Asio platform claims 30-50% faster detection through unified alerts. Specific MTTD not published. | Not published |
| Community view | ConnectWise SIEM has Capterra 4.6/5 from ~50 reviews. ConnectWise MDR has almost no independent reviews. PeerSpot ranks it #57 in MDR with 0.4% mindshare and zero collected reviews. Not included in Gartner or Forrester MDR evaluations. | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on SISA's payment-security focus, ProACT Agentic SOC, forensic intelligence, 1,000+ customer claim, 40+ country footprint and PCI forensic-investigation credentials. Buyers should validate pricing, SOC delivery model, response authority and non-payment use cases directly. |
| Compliance | SOC 2 Type II | PCI DSSPCI PINPCI 3DSPCI P2PEPCI S3PCI S-SLCPCI MPoCSWIFTGDPR |
| Certifications | SOC 2 Type II | PCI Global Payment Forensic InvestigatorPCI Qualified Security AssessorPCI-recognized laboratory for MPoC security evaluationsPCI GEAR committee member |
| Founded | 1982 | 2006 |
| Data retention | SIEM log retention available but specific periods not publicly documented. Capterra reviewers have flagged retention as problematic for audit compliance. | SISA says ProACT supports PCI-compliant cloud deployments and on-premise options for data localization requirements, including custom Kubernetes and GCP environments. No standard public MDR retention period was found. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between ConnectWise and SISA ProACT?
ConnectWise is a MSP-channel that is platform-native (requires their own security stack). SISA ProACT is a Services firm that is technology-agnostic (works with your existing tools). SLA commitments differ: ConnectWise offers ≤15 minutes, SISA ProACT offers Not disclosed. ConnectWise covers 4 attack surfaces in base pricing vs. 0 for SISA ProACT.
How do ConnectWise and SISA ProACT differ in response capabilities?
ConnectWise supports 5 autonomous actions (custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. SISA ProACT supports 2 autonomous actions (account disable, custom playbooks) and approval is configurable.
How does ConnectWise pricing compare to SISA ProACT?
ConnectWise pricing: Not publicly disclosed. Requires custom quote through MSP channel.. SISA ProACT pricing: Not published. Watch for with ConnectWise: Pricing requires sales engagement, no self-serve; Ecosystem lock-in through ConnectWise RMM and PSA bundling. Watch for with SISA ProACT: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is heavily payment-security oriented, so non-payment buyers should confirm whether use cases fit their environment..
Should I choose ConnectWise or SISA ProACT?
Choose ConnectWise if: mSPs already in the ConnectWise ecosystem (PSA, RMM) who want MDR without a separate vendor relationship. Choose SISA ProACT if: banks, payment processors, fintechs and payment ecosystem buyers that want MDR informed by forensic-investigation experience. ConnectWise is not ideal for direct enterprise buyers, ConnectWise MDR is sold through MSP partners only. SISA ProACT is not ideal for buyers that need public MDR pricing before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.