ConnectWise vs Sattrix
ConnectWise is a MSP-channel that requires its own security platform. Sattrix is a Services firm that works with your existing tools. ConnectWise targets SMB and Mid-market organizations; Sattrix serves SMB, Mid-market, and Enterprise. ConnectWise includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Network), compared to 2 for Sattrix (Endpoint, Network).
Buyer brief
ConnectWise is a MSP-channel that requires its own security platform. Sattrix is a Services firm that works with your existing tools. ConnectWise targets SMB and Mid-market organizations; Sattrix serves SMB, Mid-market, and Enterprise. ConnectWise includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Network), compared to 2 for Sattrix (Endpoint, Network).
ConnectWise is the choice if you want a single-vendor stack with deep integration. Sattrix is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | MSPs already in the ConnectWise ecosystem (PSA, RMM) who want MDR without a separate vendor relationship | India, MEA and Americas buyers that want MDR from a services-led security provider |
| Price | Custom quote | Custom quote |
| Response authority | 5/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Requires own platform | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- MSPs already in the ConnectWise ecosystem (PSA, RMM) who want MDR without a separate vendor relationship
- Price
- Custom quote
- Response authority
- 5/6 actions · Configurable
- Stack
- Requires own platform
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- India, MEA and Americas buyers that want MDR from a services-led security provider
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | ConnectWisePLATFORM | SattrixTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market | SMB, Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Requires their platform | Works with your tools |
| EDR integrations | BitdefenderSentinelOneMicrosoft Defender | Customer EDR |
| SIEM integrations | ConnectWise SIEM | Customer SIEM |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: Optional add-onSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Not covered | EPEndpoint: CoveredCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Limited |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainQuarantineCustom playbooks | Custom playbooks |
| IR included | Separate | ✓ Included |
| Cost | ||
| Price range | Not publicly disclosed. Requires custom quote through MSP channel. | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | ✓ Included | ~ Limited |
| Identity | + Optional | ~ Limited |
| SaaS apps | ✓ Included | ~ Limited |
| Network | ✓ Included | ✓ Included |
| OT/ICS | Not offered | ~ Limited |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | ≤15 minutes | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-endpoint, MSP subscription. Not publicly listed. | Custom quote. Sattrix says managed SOC pricing can vary by needs, monitored assets and service level, but does not publish package prices. |
| Hidden cost warnings | Pricing requires sales engagement, no self-serve. Ecosystem lock-in through ConnectWise RMM and PSA bundling. 12-36 month agreements typical. Data export is difficult when switching providers | Public pages do not publish MDR pricing, contract minimums or service-credit language.. Sattrix lists flexible monitoring windows, so buyers should confirm whether their quote includes round-the-clock MDR coverage.. The MDR page refers to SIEM, EDR and endpoint-protection integrations, so buyers should confirm who owns each tool license.. SOC, SOAR, vulnerability management and incident response are adjacent service lines, so buyers should document what is included in MDR.. Public pages do not publish a standard onboarding duration or log-retention period. |
| Data portability | Limited | Partial |
| Contract terms | Annual, Multi-year | Custom, MDR Services, SOC as a Service, SOAR as a Service, Hybrid SOC Management |
| Channels | EmailPortalPhone | EmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | ✓ | – |
| SOC regions | North AmericaAPAC | APAC |
| Onboarding | Not publicly documented for full MDR. SIEM component described as agent-based, deployable in minutes. | Not published. Sattrix says MDR integrates with existing security tools such as SIEM, EDR and endpoint protection, but no standard onboarding duration was found. |
| Industry focus | Managed Service Providers | Financial ServicesHealthcareRetailGovernmentTechnologyManufacturingEducation |
| MTTD | Not published | Not published |
| MTTR | Under 14 minutes average ransomware response time (vendor-published). Asio platform claims 30-50% faster detection through unified alerts. Specific MTTD not published. | Not published |
| Community view | ConnectWise SIEM has Capterra 4.6/5 from ~50 reviews. ConnectWise MDR has almost no independent reviews. PeerSpot ranks it #57 in MDR with 0.4% mindshare and zero collected reviews. Not included in Gartner or Forrester MDR evaluations. | Sattrix publishes Gartner-linked MDR testimonials on its own about and partnership pages, including comments about SOC services, 24/7 monitoring and remote response. No broad independent public MDR review signal was found during this pass, so buyers should validate delivery model, pricing, response authority and tool ownership directly. |
| Compliance | SOC 2 Type II | PCI DSSHIPAAGDPRCCPA |
| Certifications | SOC 2 Type II | ISO/IEC 27001ISO 9001:2015ISO 27001:2013Startup India DIPP recognition |
| Founded | 1982 | 2013 |
| Data retention | SIEM log retention available but specific periods not publicly documented. Capterra reviewers have flagged retention as problematic for audit compliance. | Sattrix discusses compliance reporting, log monitoring and privacy mandates, but no standard public MDR data-retention period was found. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between ConnectWise and Sattrix?
ConnectWise is a MSP-channel that is platform-native (requires their own security stack). Sattrix is a Services firm that is technology-agnostic (works with your existing tools). SLA commitments differ: ConnectWise offers ≤15 minutes, Sattrix offers Not disclosed. ConnectWise covers 4 attack surfaces in base pricing vs. 2 for Sattrix.
How do ConnectWise and Sattrix differ in response capabilities?
ConnectWise supports 5 autonomous actions (custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Sattrix supports 1 autonomous actions (custom playbooks) and approval is configurable. Incident response is not included with ConnectWise and included with Sattrix.
How does ConnectWise pricing compare to Sattrix?
ConnectWise pricing: Not publicly disclosed. Requires custom quote through MSP channel.. Sattrix pricing: Not published. Watch for with ConnectWise: Pricing requires sales engagement, no self-serve; Ecosystem lock-in through ConnectWise RMM and PSA bundling. Watch for with Sattrix: Public pages do not publish MDR pricing, contract minimums or service-credit language.; Sattrix lists flexible monitoring windows, so buyers should confirm whether their quote includes round-the-clock MDR coverage..
Should I choose ConnectWise or Sattrix?
Choose ConnectWise if: mSPs already in the ConnectWise ecosystem (PSA, RMM) who want MDR without a separate vendor relationship. Choose Sattrix if: india, MEA and Americas buyers that want MDR from a services-led security provider. ConnectWise is not ideal for direct enterprise buyers, ConnectWise MDR is sold through MSP partners only. Sattrix is not ideal for buyers that need public MDR pricing before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.