ConnectWise vs Performanta
ConnectWise is a MSP-channel that requires its own security platform. Performanta is a Services firm that works with your existing tools. ConnectWise targets SMB and Mid-market organizations; Performanta serves Mid-market and Enterprise. ConnectWise includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Network), compared to 2 for Performanta (Endpoint, Identity).
Buyer brief
ConnectWise is a MSP-channel that requires its own security platform. Performanta is a Services firm that works with your existing tools. ConnectWise targets SMB and Mid-market organizations; Performanta serves Mid-market and Enterprise. ConnectWise includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Network), compared to 2 for Performanta (Endpoint, Identity).
ConnectWise is the choice if you want a single-vendor stack with deep integration. Performanta is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | MSPs already in the ConnectWise ecosystem (PSA, RMM) who want MDR without a separate vendor relationship | Buyers already committed to Microsoft Defender and Sentinel that want a services firm to manage detection and response |
| Price | Custom quote | Custom quote |
| Response authority | 5/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Requires own platform | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- MSPs already in the ConnectWise ecosystem (PSA, RMM) who want MDR without a separate vendor relationship
- Price
- Custom quote
- Response authority
- 5/6 actions · Configurable
- Stack
- Requires own platform
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- Buyers already committed to Microsoft Defender and Sentinel that want a services firm to manage detection and response
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | ConnectWisePLATFORM | PerformantaTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market | Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Requires their platform | Works with your tools |
| EDR integrations | BitdefenderSentinelOne Microsoft Defender | Microsoft Defender |
| SIEM integrations | ConnectWise SIEM | Microsoft Sentinel |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: Optional add-onSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Not covered | EPEndpoint: CoveredCloudCloud: LimitedIDIdentity: CoveredSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Not covered |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainQuarantineCustom playbooks | Custom playbooks |
| IR included | Separate | Separate |
| Cost | ||
| Price range | Not publicly disclosed. Requires custom quote through MSP channel. | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | ✓ Included | ~ Limited |
| Identity | + Optional | ✓ Included |
| SaaS apps | ✓ Included | ~ Limited |
| Network | ✓ Included | ~ Limited |
| OT/ICS | Not offered | Not offered |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | ≤15 minutes | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-endpoint, MSP subscription. Not publicly listed. | Custom quote. Performanta does not publish MDR, Safe XDR or managed SOC package pricing. |
| Hidden cost warnings | Pricing requires sales engagement, no self-serve. Ecosystem lock-in through ConnectWise RMM and PSA bundling. 12-36 month agreements typical. Data export is difficult when switching providers | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The explicit MDR offer is tied to Defender for Endpoint, so Microsoft licensing and customer tenant readiness can drive total cost.. Public pages do not define default MDR response authority, so buyers need the managed-technology boundary in writing.. Cloud and SaaS coverage appear tied to Microsoft security controls and Safe XDR scope, so non-Microsoft telemetry should be confirmed early.. Incident response is listed as a consulting service, so buyers should confirm what is included in MDR versus a separate incident-response engagement. |
| Data portability | Limited | Partial |
| Contract terms | Annual, Multi-year | Custom, Managed SOC, Safe XDR, MDR for Defender for Endpoint |
| Channels | EmailPortalPhone | PortalEmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | ✓ | – |
| SOC regions | North AmericaAPAC | EuropeAfrica |
| Onboarding | Not publicly documented for full MDR. SIEM component described as agent-based, deployable in minutes. | Not published. Performanta describes scoping, discovery, prioritisation, validation and mobilisation stages for Safe XDR, but no standard implementation duration was found. |
| Industry focus | Managed Service Providers | Financial ServicesEducationHealthcareGovernmentRetailProfessional ServicesAgricultureTelecommunicationsManufacturingTransportationTourism |
| MTTD | Not published | Not published |
| MTTR | Under 14 minutes average ransomware response time (vendor-published). Asio platform claims 30-50% faster detection through unified alerts. Specific MTTD not published. | Not published |
| Community view | ConnectWise SIEM has Capterra 4.6/5 from ~50 reviews. ConnectWise MDR has almost no independent reviews. PeerSpot ranks it #57 in MDR with 0.4% mindshare and zero collected reviews. Not included in Gartner or Forrester MDR evaluations. | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Performanta's Microsoft security focus, UK and South Africa SOC operations, Safe XDR platform, threat-hunting process and incident-response consulting depth. Buyers should validate pricing, response authority, non-Microsoft telemetry support and exact incident-response inclusion directly. |
| Compliance | SOC 2 Type II | – |
| Certifications | SOC 2 Type II | – |
| Founded | 1982 | 2010 |
| Data retention | SIEM log retention available but specific periods not publicly documented. Capterra reviewers have flagged retention as problematic for audit compliance. | Not published. Performanta says it monitors customer environments and SIEM platforms, but no standard public MDR log-retention period or data-residency term was found. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between ConnectWise and Performanta?
ConnectWise is a MSP-channel that is platform-native (requires their own security stack). Performanta is a Services firm that is technology-agnostic (works with your existing tools). SLA commitments differ: ConnectWise offers ≤15 minutes, Performanta offers Not disclosed. ConnectWise covers 4 attack surfaces in base pricing vs. 2 for Performanta.
How do ConnectWise and Performanta differ in response capabilities?
ConnectWise supports 5 autonomous actions (custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Performanta supports 1 autonomous actions (custom playbooks) and approval is configurable.
How does ConnectWise pricing compare to Performanta?
ConnectWise pricing: Not publicly disclosed. Requires custom quote through MSP channel.. Performanta pricing: Not published. Watch for with ConnectWise: Pricing requires sales engagement, no self-serve; Ecosystem lock-in through ConnectWise RMM and PSA bundling. Watch for with Performanta: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The explicit MDR offer is tied to Defender for Endpoint, so Microsoft licensing and customer tenant readiness can drive total cost..
Should I choose ConnectWise or Performanta?
Choose ConnectWise if: mSPs already in the ConnectWise ecosystem (PSA, RMM) who want MDR without a separate vendor relationship. Choose Performanta if: buyers already committed to Microsoft Defender and Sentinel that want a services firm to manage detection and response. ConnectWise is not ideal for direct enterprise buyers, ConnectWise MDR is sold through MSP partners only. Performanta is not ideal for buyers that need public MDR pricing before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.