ConnectWise vs Innofactor MDRaaS
ConnectWise is a MSP-channel that requires its own security platform. Innofactor MDRaaS is a Microsoft-ecosystem that works with your existing tools. ConnectWise targets SMB and Mid-market organizations; Innofactor MDRaaS serves SMB, Mid-market, and Enterprise. ConnectWise includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Network), compared to 1 for Innofactor MDRaaS (Cloud).
Buyer brief
ConnectWise is a MSP-channel that requires its own security platform. Innofactor MDRaaS is a Microsoft-ecosystem that works with your existing tools. ConnectWise targets SMB and Mid-market organizations; Innofactor MDRaaS serves SMB, Mid-market, and Enterprise. ConnectWise includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Network), compared to 1 for Innofactor MDRaaS (Cloud).
ConnectWise is the choice if you want a single-vendor stack with deep integration. Innofactor MDRaaS is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | MSPs already in the ConnectWise ecosystem (PSA, RMM) who want MDR without a separate vendor relationship | Nordic buyers already committed to Microsoft Azure and Sentinel |
| Price | Custom quote | Custom quote |
| Response authority | 5/6 actions · Configurable | 0/6 actions · Approval required |
| Stack | Requires own platform | Works with existing stack |
| Data access | Dashboards | Full query access |
| Warranty | None listed | None listed |
- Best fit
- MSPs already in the ConnectWise ecosystem (PSA, RMM) who want MDR without a separate vendor relationship
- Price
- Custom quote
- Response authority
- 5/6 actions · Configurable
- Stack
- Requires own platform
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- Nordic buyers already committed to Microsoft Azure and Sentinel
- Price
- Custom quote
- Response authority
- 0/6 actions · Approval required
- Stack
- Works with existing stack
- Data access
- Full query access
- Warranty
- None listed
›› Detailed comparison
| FIELD | ConnectWisePLATFORM | Innofactor MDRaaSTECH-AGNOSTIC |
|---|---|---|
| ›› Fit | ||
| Target size | SMB, Mid-market | SMB, Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| ›› Your stack | ||
| Approach | Requires their platform | Works with your tools |
| EDR integrations | BitdefenderSentinelOne Microsoft Defender | Microsoft Defender |
| SIEM integrations | ConnectWise SIEM | Microsoft Sentinel |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: Optional add-onSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Not covered | EPEndpoint: Optional add-onCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: Not coveredNetNetwork: Optional add-onOTOT/IoT: Not covered |
| ›› Response | ||
| Response type | Active Remediation | Guided Response |
| Approval policy | Configurable | Approval Required |
| Response actions | IsolateKill processContainQuarantineCustom playbooks | Alert and notify only |
| IR included | Separate | Separate |
| ›› Cost | ||
| Price range | Not publicly disclosed. Requires custom quote through MSP channel. | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| ›› More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | + Optional |
| Cloud workloads | ✓ Included | ✓ Included |
| Identity | + Optional | ~ Limited |
| SaaS apps | ✓ Included | Not offered |
| Network | ✓ Included | + Optional |
| OT/ICS | Not offered | Not offered |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | ≤15 minutes | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-endpoint, MSP subscription. Not publicly listed. | Tiered custom quote. Innofactor publishes Basic, Standard and Advanced MDRaaS tiers, each marked ask for pricing. |
| Hidden cost warnings | Pricing requires sales engagement, no self-serve. Ecosystem lock-in through ConnectWise RMM and PSA bundling. 12-36 month agreements typical. Data export is difficult when switching providers | Tier1 and Tier2 cover regular business hours, not 24/7.. Endpoint and network detection are add-ons, so base SIEM-only scope may be narrower than buyers expect.. Public pages do not publish named response actions or response SLAs.. Customers keep ownership of logs and incidents, so internal responsibility for mitigation should be clear before signing. |
| Data portability | Limited | Full |
| Contract terms | Annual, Multi-year | Tier1 Basic, Tier2 Standard, Tier3 Advanced, Custom |
| Channels | EmailPortalPhone | EmailPhonePortal |
| Data access | Dashboards | Full query access |
| Dedicated analyst | ✓ | – |
| SOC regions | North AmericaAPAC | Europe |
| Onboarding | Not publicly documented for full MDR. SIEM component described as agent-based, deployable in minutes. | Innofactor says the core infrastructure resides in the customer's Azure cloud environment and needs no on-premises infrastructure. It describes deployment as rapid and light, but does not publish a standard onboarding duration. |
| Industry focus | Managed Service Providers | Public SectorFinancial ServicesTechnology |
| MTTD | Not published | Not published |
| MTTR | Under 14 minutes average ransomware response time (vendor-published). Asio platform claims 30-50% faster detection through unified alerts. Specific MTTD not published. | Not published |
| Community view | ConnectWise SIEM has Capterra 4.6/5 from ~50 reviews. ConnectWise MDR has almost no independent reviews. PeerSpot ranks it #57 in MDR with 0.4% mindshare and zero collected reviews. Not included in Gartner or Forrester MDR evaluations. | Innofactor has limited MDR-specific public review volume. The public buyer case rests on Nordic Microsoft expertise, Sentinel in the customer's Azure environment, tiered service levels and clear customer control of logs and incidents. Buyers should validate response authority, total licensing cost, add-on scope and Tier3 operating model before signing. |
| Compliance | SOC 2 Type II | ISO 27001ISO 9001ISO 13485AQAP-2110ISO 14001 |
| Certifications | SOC 2 Type II | ISO 9001:2015ISO 13485:2016ISO/IEC 27001:2022AQAP-2110ISO 14001:2015Microsoft Solution Partner designationsMicrosoft Advanced Specializations |
| Founded | 1982 | 2000 |
| Data retention | SIEM log retention available but specific periods not publicly documented. Capterra reviewers have flagged retention as problematic for audit compliance. | Not published as a standard MDR retention period. Innofactor says logs and incidents remain in the customer's own Azure environment. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
›› FAQ
What is the main difference between ConnectWise and Innofactor MDRaaS?
ConnectWise is a MSP-channel that is platform-native (requires their own security stack). Innofactor MDRaaS is a Microsoft-ecosystem that is technology-agnostic (works with your existing tools). SLA commitments differ: ConnectWise offers ≤15 minutes, Innofactor MDRaaS offers Not disclosed. ConnectWise covers 4 attack surfaces in base pricing vs. 1 for Innofactor MDRaaS.
How do ConnectWise and Innofactor MDRaaS differ in response capabilities?
ConnectWise supports 5 autonomous actions (custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Innofactor MDRaaS supports 0 autonomous actions (none) and requires approval before acting.
How does ConnectWise pricing compare to Innofactor MDRaaS?
ConnectWise pricing: Not publicly disclosed. Requires custom quote through MSP channel.. Innofactor MDRaaS pricing: Not published. Watch for with ConnectWise: Pricing requires sales engagement, no self-serve; Ecosystem lock-in through ConnectWise RMM and PSA bundling. Watch for with Innofactor MDRaaS: Tier1 and Tier2 cover regular business hours, not 24/7.; Endpoint and network detection are add-ons, so base SIEM-only scope may be narrower than buyers expect..
Should I choose ConnectWise or Innofactor MDRaaS?
Choose ConnectWise if: mSPs already in the ConnectWise ecosystem (PSA, RMM) who want MDR without a separate vendor relationship. Choose Innofactor MDRaaS if: nordic buyers already committed to Microsoft Azure and Sentinel. ConnectWise is not ideal for direct enterprise buyers, ConnectWise MDR is sold through MSP partners only. Innofactor MDRaaS is not ideal for buyers that need public MDR pricing or response SLAs before sales engagement.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.