ConnectWise vs DTS Solution
ConnectWise is a MSP-channel that requires its own security platform. DTS Solution is a Services firm that works with your existing tools. ConnectWise targets SMB and Mid-market organizations; DTS Solution serves SMB, Mid-market, and Enterprise. ConnectWise includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Network), compared to 3 for DTS Solution (Endpoint, Cloud, Network).
Buyer brief
ConnectWise is a MSP-channel that requires its own security platform. DTS Solution is a Services firm that works with your existing tools. ConnectWise targets SMB and Mid-market organizations; DTS Solution serves SMB, Mid-market, and Enterprise. ConnectWise includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Network), compared to 3 for DTS Solution (Endpoint, Cloud, Network).
ConnectWise is the choice if you want a single-vendor stack with deep integration. DTS Solution is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | MSPs already in the ConnectWise ecosystem (PSA, RMM) who want MDR without a separate vendor relationship | Middle East and EMEA buyers that want a UAE-based managed CSOC and XDR provider |
| Price | Custom quote | Custom quote |
| Response authority | 5/6 actions · Configurable | 3/6 actions · Configurable |
| Stack | Requires own platform | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- MSPs already in the ConnectWise ecosystem (PSA, RMM) who want MDR without a separate vendor relationship
- Price
- Custom quote
- Response authority
- 5/6 actions · Configurable
- Stack
- Requires own platform
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- Middle East and EMEA buyers that want a UAE-based managed CSOC and XDR provider
- Price
- Custom quote
- Response authority
- 3/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | ConnectWisePLATFORM | DTS SolutionTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market | SMB, Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Requires their platform | Works with your tools |
| EDR integrations | BitdefenderSentinelOneMicrosoft Defender | CrowdStrikeMicrosoft endpoint securityHawkEye XDR AgentCustomer endpoint security tools |
| SIEM integrations | ConnectWise SIEM | HawkEye NG-SIEMHawkEye Open XDRCustomer-owned SIEM |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: Optional add-onSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Not covered | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Optional add-on |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainQuarantineCustom playbooks | IsolateContainCustom playbooks |
| IR included | Separate | Separate |
| Cost | ||
| Price range | Not publicly disclosed. Requires custom quote through MSP channel. | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | ✓ Included | ✓ Included |
| Identity | + Optional | ~ Limited |
| SaaS apps | ✓ Included | ~ Limited |
| Network | ✓ Included | ✓ Included |
| OT/ICS | Not offered | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | ≤15 minutes | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-endpoint, MSP subscription. Not publicly listed. | Tiered subscription packages by log-source count and EPS, with custom-tailored packages for additional log sources, EPS and retention. Public prices are not published. |
| Hidden cost warnings | Pricing requires sales engagement, no self-serve. Ecosystem lock-in through ConnectWise RMM and PSA bundling. 12-36 month agreements typical. Data export is difficult when switching providers | Package limits are defined by log sources and events per second, so high-volume environments should model ingestion growth before contract.. Public pages do not publish prices, minimum terms, contractual SLAs, service credits or MTTD/MTTR metrics.. DFIR is included only in Premium Platinum in the package table; lower tiers list it as an add-on.. Managed SOAR and many adjacent managed services are add-ons rather than guaranteed base MDR scope.. The public AI SOC page says response actions are analyst-approved, so buyers should document which containment actions DTS can execute and whose approval is required. |
| Data portability | Limited | Partial |
| Contract terms | Annual, Multi-year | Lite Bronze, Baseline Silver, Advanced Gold, Premium Platinum, Custom-tailored package |
| Channels | EmailPortalPhone | PortalEmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | ✓ | – |
| SOC regions | North AmericaAPAC | MEA |
| Onboarding | Not publicly documented for full MDR. SIEM component described as agent-based, deployable in minutes. | HawkEye describes an onsite discovery workshop, package selection, secure onboarding, service delivery and secure offboarding. No standard calendar timeline was found. |
| Industry focus | Managed Service Providers | Critical InfrastructureEnergyUtilitiesManufacturingGovernmentFinancial ServicesHealthcareRetailTechnologyTelecommunicationsSmart CitiesTransportation |
| MTTD | Not published | Not published |
| MTTR | Under 14 minutes average ransomware response time (vendor-published). Asio platform claims 30-50% faster detection through unified alerts. Specific MTTD not published. | Not published |
| Community view | ConnectWise SIEM has Capterra 4.6/5 from ~50 reviews. ConnectWise MDR has almost no independent reviews. PeerSpot ranks it #57 in MDR with 0.4% mindshare and zero collected reviews. Not included in Gartner or Forrester MDR evaluations. | HawkEye has strong vendor-controlled detail for package tiers, dashboard access, retention, CSOC/XDR capabilities and regional SOC positioning, but little independent MDR-specific review signal in public English-language communities. Buyers should validate analyst quality, response authority and pricing through references. |
| Compliance | SOC 2 Type II | ISO 27001ISO 9001ISO 45001SOC 2 Type IMITRE ATT&CK |
| Certifications | SOC 2 Type II | ISO 27001ISO 9001ISO 45001SOC 2 Type I logo shown on DTS siteSOC-CMM risk-driven certification logo shown on DTS siteSWIFT CSP logo shown on DTS site |
| Founded | 1982 | 2011 |
| Data retention | SIEM log retention available but specific periods not publicly documented. Capterra reviewers have flagged retention as problematic for audit compliance. | HawkEye package pages publish 3 months hot storage, 6 months warm storage and 12 months cold storage across service tiers, with longer retention available through a custom-tailored package. Advanced and Premium tier pages also describe standard collected-log retention; buyers should reconcile final retention language in the contract. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between ConnectWise and DTS Solution?
ConnectWise is a MSP-channel that is platform-native (requires their own security stack). DTS Solution is a Services firm that is technology-agnostic (works with your existing tools). SLA commitments differ: ConnectWise offers ≤15 minutes, DTS Solution offers Not disclosed. ConnectWise covers 4 attack surfaces in base pricing vs. 3 for DTS Solution.
How do ConnectWise and DTS Solution differ in response capabilities?
ConnectWise supports 5 autonomous actions (custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. DTS Solution supports 3 autonomous actions (custom playbooks, endpoint isolation, network containment) and approval is configurable.
How does ConnectWise pricing compare to DTS Solution?
ConnectWise pricing: Not publicly disclosed. Requires custom quote through MSP channel.. DTS Solution pricing: Not published. Watch for with ConnectWise: Pricing requires sales engagement, no self-serve; Ecosystem lock-in through ConnectWise RMM and PSA bundling. Watch for with DTS Solution: Package limits are defined by log sources and events per second, so high-volume environments should model ingestion growth before contract.; Public pages do not publish prices, minimum terms, contractual SLAs, service credits or MTTD/MTTR metrics..
Should I choose ConnectWise or DTS Solution?
Choose ConnectWise if: mSPs already in the ConnectWise ecosystem (PSA, RMM) who want MDR without a separate vendor relationship. Choose DTS Solution if: middle East and EMEA buyers that want a UAE-based managed CSOC and XDR provider. ConnectWise is not ideal for direct enterprise buyers, ConnectWise MDR is sold through MSP partners only. DTS Solution is not ideal for buyers that need public MDR pricing or contractual MTTD/MTTR before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.