Bitdefender MDR vs ITC Secure
Bitdefender MDR is a Platform vendor that requires its own security platform. ITC Secure is a Microsoft-ecosystem that works with your existing tools. Bitdefender MDR targets SMB, Mid-market, and Enterprise organizations; ITC Secure serves Mid-market and Enterprise. Bitdefender MDR includes 1 attack surfaces in base pricing (Endpoint), compared to 3 for ITC Secure (Endpoint, SaaS, Identity).
Buyer brief
Bitdefender MDR is a Platform vendor that requires its own security platform. ITC Secure is a Microsoft-ecosystem that works with your existing tools. Bitdefender MDR targets SMB, Mid-market, and Enterprise organizations; ITC Secure serves Mid-market and Enterprise. Bitdefender MDR includes 1 attack surfaces in base pricing (Endpoint), compared to 3 for ITC Secure (Endpoint, SaaS, Identity).
Bitdefender MDR is the choice if you want a single-vendor stack with deep integration. ITC Secure is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Organizations already on GravityZone wanting to add managed detection without changing their endpoint stack | Microsoft-centered buyers that want a verified managed XDR provider rather than a pure-play MDR platform |
| Price | Custom quote | Custom quote |
| Response authority | 6/6 actions · Configurable | 0/6 actions · Configurable |
| Stack | Requires own platform | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | $1,000,000 | None listed |
- Best fit
- Organizations already on GravityZone wanting to add managed detection without changing their endpoint stack
- Price
- Custom quote
- Response authority
- 6/6 actions · Configurable
- Stack
- Requires own platform
- Data access
- Dashboards
- Warranty
- $1,000,000
- Best fit
- Microsoft-centered buyers that want a verified managed XDR provider rather than a pure-play MDR platform
- Price
- Custom quote
- Response authority
- 0/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | Bitdefender MDRPLATFORM | ITC SecureTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market, Enterprise | Mid-market, Enterprise |
| Sentiment | Positive | Mixed |
| Your stack | ||
| Approach | Requires their platform | Works with your tools |
| EDR integrations | Bitdefender | Microsoft Defender |
| SIEM integrations | IBM QRadarSplunkFortiSIEMElasticLogRhythmSumo Logic Microsoft Sentinel | Microsoft Sentinel |
| Coverage | EPEndpoint: CoveredCloudCloud: Optional add-onIDIdentity: Optional add-onSaaSSaaS: Optional add-onNetNetwork: Optional add-onOTOT/IoT: Not covered | EPEndpoint: CoveredCloudCloud: LimitedIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: LimitedOTOT/IoT: Limited |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainDisable accountsQuarantineCustom playbooks | Alert and notify only |
| IR included | Separate | Separate |
| Cost | ||
| Price range | Not published. Bitdefender simplified to two tiers (MDR and MDR PLUS) in 2024. MSPs get consumption-based billing. | Not published |
| Minimum seats | None | None |
| Breach warranty | $1,000,000 | – |
| More details | ||
| Requires own agent | Yes | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | + Optional | ~ Limited |
| Identity | + Optional | ✓ Included |
| SaaS apps | + Optional | ✓ Included |
| Network | + Optional | ~ Limited |
| OT/ICS | Not offered | ~ Limited |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | ≤30 minutes | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-endpoint, per-month | Custom quote. ITC Secure does not publish MXDR powered by Pulse package pricing. |
| Hidden cost warnings | Requires GravityZone agent. Cannot use third-party EDR for core MDR detection.. XDR sensor licenses (network, identity, cloud, email) are additional cost and can significantly increase total spend. DFIR is not included. Forensic investigation runs through CYPFER at separate cost.. Breach warranty requires 1,000+ endpoints | Public pages do not publish MXDR pricing, contract minimums or service-credit language.. The service is Microsoft-centric, so Microsoft licensing, tenant readiness and log ingestion should be priced before comparison.. ITC Secure publishes broad MXDR components, including endpoint, identity, Office 365, cloud apps, storage, vulnerability management and OT. Buyers should confirm which components are included in their quote.. Public pages do not define default response authority, so containment permissions and approval rules should be written into the contract.. Incident response is listed as a separate service, so buyers should confirm what is included in MXDR versus a separate incident-response engagement. |
| Data portability | Partial | Partial |
| Contract terms | Annual, Multi-year, Monthly (MSP) | Custom, MXDR powered by Pulse, Managed services, Incident Response |
| Channels | EmailPortalPhone | PortalEmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | ✓ | – |
| SOC regions | North AmericaEuropeAsia-Pacific | |
| Onboarding | Quick for existing GravityZone users. New deployments require agent rollout and onboarding configuration. | Not published. ITC Secure publishes security engineering and SOC onboarding as a build-and-deploy service, but no standard MXDR implementation duration was found. |
| Industry focus | HealthcareEducationFinancial ServicesGovernment (Local/State)ManufacturingRetail | Not published |
| MTTD | 24 minutes (MITRE Managed Services Evaluation 2024) | Not published |
| MTTR | Not published | Not published |
| Community view | Gartner Peer Insights 4.8/5 for Endpoint Protection Platforms (223 reviews, Customers' Choice 2026). MITRE ATT&CK evaluations back the detection claims. Note: analyst community ratings are for the GravityZone platform broadly, not the MDR service specifically. | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on ITC Secure's Microsoft focus, Microsoft Verified Managed XDR status, Pulse portal, long managed-service history and broad MXDR service components. Buyers should validate pricing, response authority, SOC operating model and exact component inclusion directly. |
| Compliance | SOC 2 Type IIISO 27001ISO 27017ISO 27018HIPAAGDPR | ISO 27001Cyber Essentials PlusISO/IEC 20000-1 |
| Certifications | SOC 2 Type IIISO 27001ISO 27017ISO 27018 | Microsoft Verified Managed XDRMicrosoft Solutions Partner in SecurityMicrosoft Solutions Partner in Modern WorkMicrosoft Solutions Partner in Infrastructure AzureMicrosoft Intelligent Security AssociationCyber Essentials PlusISO/IEC 20000-1ISO/IEC 27001Great Place to Work Certification |
| Founded | 2001 | – |
| Data retention | Up to 365 days depending on configuration. 1 year included with MDR. | Not published. ITC Secure says Pulse provides visibility into customer security posture, activities, incident trends, Microsoft license consumption and service metrics. No standard public MXDR log-retention period or data-residency term was found. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Bitdefender MDR and ITC Secure?
Bitdefender MDR is a Platform vendor that is platform-native (requires their own security stack). ITC Secure is a Microsoft-ecosystem that is technology-agnostic (works with your existing tools). SLA commitments differ: Bitdefender MDR offers ≤30 minutes, ITC Secure offers Not disclosed. Bitdefender MDR covers 1 attack surfaces in base pricing vs. 3 for ITC Secure.
How do Bitdefender MDR and ITC Secure differ in response capabilities?
Bitdefender MDR supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. ITC Secure supports 0 autonomous actions (none) and approval is configurable.
How does Bitdefender MDR pricing compare to ITC Secure?
Bitdefender MDR pricing: Not published. Bitdefender simplified to two tiers (MDR and MDR PLUS) in 2024. MSPs get consumption-based billing.. ITC Secure pricing: Not published. Watch for with Bitdefender MDR: Requires GravityZone agent. Cannot use third-party EDR for core MDR detection.; XDR sensor licenses (network, identity, cloud, email) are additional cost and can significantly increase total spend. Watch for with ITC Secure: Public pages do not publish MXDR pricing, contract minimums or service-credit language.; The service is Microsoft-centric, so Microsoft licensing, tenant readiness and log ingestion should be priced before comparison..
Should I choose Bitdefender MDR or ITC Secure?
Choose Bitdefender MDR if: organizations already on GravityZone wanting to add managed detection without changing their endpoint stack. Choose ITC Secure if: microsoft-centered buyers that want a verified managed XDR provider rather than a pure-play MDR platform. Bitdefender MDR is not ideal for organizations with existing non-Bitdefender EDR they want to keep (requires GravityZone agent). ITC Secure is not ideal for buyers that need public MDR pricing before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.