Socura MDR
UK-only MDR provider with automated containment actions including file quarantine, process termination, and account suspension. Works with CrowdStrike, SentinelOne, and customer-chosen SIEM/SOAR. CREST-accredited SOC, 96% of incidents handled without customer escalation (vendor-reported), 100% contracted customer retention. Incident response not included in base service, delivered via Unit42, Mandiant, and Thomas Murray partnerships. Threat hunting included. Small team (~25-50 employees) with a remote-first UK distributed model.
Buyer fit
Good fit when
- ✓UK-based SMBs and mid-market organizations wanting UK-only SOC operations with no offshore data processing
- ✓Organizations with existing CrowdStrike or SentinelOne deployments wanting a managed layer without rip-and-replace
- ✓Companies needing CREST-accredited SOC for UK regulatory or compliance requirements (healthcare, finance, public sector)
- ✓Teams that want automated containment without building their own SOAR playbooks
Watch out when
- ×Global organizations needing follow-the-sun SOC coverage across multiple time zones
- ×Buyers wanting published MTTD/MTTR benchmarks or MITRE-validated detection performance
- ×Organizations needing in-house incident response included in their MDR contract
- ×Companies outside the UK wanting local-language support or regional SOC presence
Coverage
EDR
SIEM
Cloud
Additional capabilities
Incident response
Pricing
What costs extra
- –SIEM and/or EDR licensing costs if not already in place
- –Incident response and digital forensics (via Unit42, Mandiant, or Thomas Murray, separate engagement)
- –Penetration testing (via Rootshell Security)
- –Rapid Recovery Service (breach response, separate engagement)
Cost caveats
- –Requires existing SIEM and/or EDR licenses, those costs are separate from the MDR subscription
- –Full incident response and DFIR are NOT included, each IR partner engagement is a separate contract and cost
- –Very small company (~25-50 staff). Evaluate SOC capacity relative to their growing customer base
- –No published commercial pricing beyond the Digital Marketplace listing. Ask for a written breakdown of all costs.
Pricing compiled from public sources. Verify directly with the provider.
Team and access
Certifications
Reputation
MSSP Alert Top 250 #78 (2025), climbing 152 places since 2022. NPS score of 83 ('World-class'). 100% contracted customer retention and client base doubled in 2025. Very few independent reviews on major platforms (PeerSpot, G2). Customers praise tuning quality and team responsiveness. Main concern: small company with limited brand recognition outside the UK.
What customers praise
- ✓Strong tuning quality, customers report more progress in one meeting than years with previous providers
- ✓Knowledgeable UK-based team that learns customer environments and provides hardening recommendations
- ✓Technology-agnostic flexibility, works with customer's existing EDR/SIEM/SOAR
Common complaints
- ×Very small company (~25-50 staff), limited ability to evaluate SOC depth independently
- ×No published detection metrics, no MITRE participation, limited third-party validation
- ×UK-only SOC with no global presence, limited brand recognition outside UK
Questions to ask
- 1.
How many SOC analysts do you currently employ, and how many customers does each analyst support? With ~25-50 total staff and a doubling client base, how do you maintain 24/7 coverage?
- 2.
Since IR is via Unit42/Mandiant/Thomas Murray, what is the exact handoff process during a breach? How quickly can they engage, and what are their separate costs?
- 3.
Can you provide internal MTTD and MTTR data, even if unpublished? What detection benchmarks do you measure internally?
- 4.
How does pricing compare to the GBP 80/user/month Digital Marketplace listing for commercial customers? Provide a written breakdown of all costs.
- 5.
What specific automated response actions are available for our chosen EDR platform, and how granular is the approval configuration during onboarding?
- 6.
What happens to our custom detection rules and DRAE configurations if we leave Socura?
- 7.
With a UK-only, fully remote SOC, how do you handle analyst unavailability during nights, weekends, and holidays? What is the minimum staffing level at any given time?
Evidence
Sources reviewed
Public-data caveats
- –SLA caveat: UK Digital Marketplace (G-Cloud) listing states security incidents responded to within one hour of detection. 99.9% uptime SLA. No MTTD/MTTR metrics published. 96% of detected incidents handled without customer escalation (vendor-reported).
- –No public fixed price is recorded; compare only after a scoped quote.
- –No public breach warranty is recorded.
- –Response authority may depend on pre-approval and contract scope.
Also consider
Information compiled from public sources. Verify details directly with the provider before making decisions.