Smarttech247 MDR
Works with your toolsIntegrates with your existing security tools via APIs. You keep your current EDR, SIEM, and cloud tools.VisionX MDR
Technology-agnostic MDR from an Irish publicly traded company (AIM-listed), built on the VisionX platform that layers onto your existing SIEM and EDR. Founded in Cork in 2008 by Ronan Murphy, now led by CEO Raluca Saceanu. Strategic SentinelOne partnership targets the European mid-market. Small company (around 160 employees), publicly traded, which gives some financial transparency but also means limited scale compared to larger MDR providers.
Best For
Ideal for
- European mid-market organizations with existing SIEM and EDR investments that want MDR layered on top
- Healthcare, finance, or public sector buyers needing an ISO 27001-certified European MDR provider
- Teams that want a smaller, publicly traded provider over a private-equity-backed firm
Not ideal for
- Buyers wanting transparent pricing before engaging sales (nothing is published)
- Organizations needing independently validated detection metrics (no MITRE participation, self-reported only)
- Companies wanting a breach warranty as part of their MDR contract
Coverage
Endpoint
Cloud
Identity
SaaS
Network
OT / IoT
Compatible Tools
EDR
SIEM
Cloud
Additional Capabilities
Incident Response
No formal SLA published.
Detection Quality
Threat Hunting
Pricing
Not published. Custom quotes only.. Annual or multi-year contracts, trial available.
Pricing compiled from public sources. Verify directly with the provider.
The Team
Reputation
Gartner Peer Insights 4.6/5 (13 reviews). Named in Gartner Market Guide for MDR in 2024 and 2025. Glassdoor 4.0/5 (41 reviews, 72% recommend). 100% MDR client retention in FY2024 per annual report. No G2 or PeerSpot presence. No Reddit discussions found.
What customers praise
- Technology-agnostic approach preserves existing SIEM and EDR investments
- Fast deployment (5-10 business days) compared to weeks at other MDR providers
- 100% MDR client retention in FY2024 suggests strong service delivery
Common complaints
- Very limited public reviews (only 13 on Gartner Peer Insights, zero on G2 or PeerSpot)
- No MITRE ATT&CK evaluation participation, metrics are self-reported only
- Glassdoor reviews mention low compensation (3.6/5 for pay, down 13% year-over-year) and heavy workload
Reddit (r/sysadmin, r/msp)
No mentions found in r/msp, r/cybersecurity, or r/sysadmin.
What to Ask Smarttech247 (7 questions)▼
- 1.
What is the per-endpoint or per-user cost for VisionX MDR, and how are ThreatHub and NoPhish priced on top?
- 2.
How are the MTTD (under 5 min) and MTTR (under 15 min) figures measured? What percentage of incidents actually meet those targets?
- 3.
Which specific response actions run automatically versus requiring our approval, and how granular is the configuration?
- 4.
How does the SentinelOne partnership affect service quality for customers running CrowdStrike or Microsoft Defender instead?
- 5.
With ~160 employees total, how many are dedicated SOC analysts, and how many customers does each analyst support?
- 6.
Which SOC handles our alerts overnight, and how are handoffs managed between offices?
- 7.
Can we export custom detection rules and SOAR playbooks if we leave, or are they Smarttech247 IP?
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Information compiled from public sources. Verify details directly with the provider before making decisions.