Orange Cyberdefense Orange Cyberdefense MDR

Orange Cyberdefense is the cybersecurity division of Orange S.A., a major European telecommunications company headquartered in France.

Key Facts:

• Part of Orange S.A. (telecom giant)
• Headquarters: Paris, France
• Team size: 2,800+ cybersecurity professionals
• SOC analysts: 230+ dedicated analysts
• Infrastructure: 18 Security Operations Centers + 14 CyberSOCs globally
• Delivery hubs: 32 worldwide locations
• Forrester Strong Performer in MDR Services in Europe, 2025
• SLA: 15-minute response time for critical threats (guaranteed)
• Pricing: Enterprise custom only - no public pricing

Pricing and Accessibility Issues

• No public pricing - complete opacity for buyers
• Positioned exclusively for large enterprises
• Expensive for SMBs and mid-market companies
• No pricing ranges or minimums disclosed
• Cannot conduct budget assessment without enterprise sales process
• Likely prohibitively expensive for organizations under 1,000 employees

Corporate Structure Concerns

• Part of Orange S.A. telecommunications giant
• Large corporate structure may mean bureaucracy
• Decision-making potentially slower than independent vendors
• Telecom company culture may not align with nimble cybersecurity needs
• Complex procurement processes typical of large enterprises

Performance Metrics Transparency

• 15-minute SLA disclosed only for "critical" threats
• No SLA disclosed for medium or low severity incidents
• No MTTD (Mean Time to Detect) numbers published
• Full MTTR (Mean Time to Remediate) not disclosed - only

  "response time"

• "280-day norm" claim lacks context (industry average breach detection, not specific to Orange)
• Buyers need to clarify SLAs for all severity levels

Market Positioning Constraints

• Enterprise-only focus excludes SMBs and mid-market
• May be overkill for organizations not facing Nation-state threats
• 2,800 experts sounds impressive but analyst-to-customer ratio not disclosed
• Global footprint strong but primary expertise in Europe
• Less established in US market compared to US-based vendors

Service Scope Considerations

• Technology-agnostic approach may mean less deep integration than platform-native vendors
• 300+ MDR staff across entire global customer base (ratio unclear)
• Partnership-based approach requires customer engagement and collaboration
• May require existing security tools to leverage fully

Information Availability

• Limited public customer reviews (enterprise deals often confidential)
• Few detailed case studies publicly available
• Onboarding timeframes not disclosed
• Data retention policies require sales engagement
• Unclear analyst-to-customer ratios despite large team size

Forrester Wave Feedback (2025)

Customer Praise:

"Reference customers praise Orange Cyberdefense's technical staff, its threat hunting capability and its partnership based approach."

• Forrester Wave: MDR Services in Europe, Q3 2025

Operational Strengths:

"Forrester highlighted the satisfaction from customers regarding staff flexibility, hands-on and practical nature, and responsiveness as strengths."

• Forrester customer feedback compilation, 2025

Performance Claims

Response Time Guarantee:

"Orange Cyberdefense offers specific performance guarantees for 2025: Incident response with guaranteed SLAs (e.g., 15-minute response times for critical threats)."

• Service documentation, verified 2025

Detection Speed:

"Your business will detect and respond to a data breach well ahead of the 280-day norm with Orange Cyberdefense's Managed Detection and Response Services."

• Marketing claim, 2025 (Note: 280-day is industry average, not specific to Orange)

Operational Scale

Team Expertise:

"Orange Cyberdefense's Managed Detection and Response operations rely on 300+ people across the world, supported by Threat Research and CERT teams, with experience in handling Nation-state level attacks and processing billions of events daily."

• Operations overview, 2025

Global Infrastructure:

"18 Security Operations Centers and 14 CyberSOCs providing global coverage with local support, with 32 delivery hubs worldwide."

• Infrastructure documentation, verified 2025

Technology Partnerships

CrowdStrike Integration:

"CrowdStrike Falcon Platform Selected by Orange Cyberdefense to Enhance its Cybersecurity in Europe and North Africa in 2025."

• Partnership announcement, 2025

Palo Alto Networks:

"Orange Cyberdefense and Palo Alto Networks Enhance MDR with Cortex XSIAM integration for improved detection and response capabilities."

• Technology partnership, 2025

2025 Threat Intelligence

Research Publications:

Orange Cyberdefense published its Security Navigator 2025 report in December 2024, highlighting that hacktivists and cyber threats took center stage, and released its 2025 Active Directory Mind Map for security professionals.

Limitations in Public Feedback

Enterprise Confidentiality: Most Orange Cyberdefense customers are large enterprises with confidentiality agreements, limiting public review availability. Forrester customer references are typically conducted under NDA, so detailed feedback is not broadly accessible to prospective buyers.

Limited Negative Feedback: No substantial customer complaints or known service issues were found in public sources as of November 2025. This could indicate strong service quality or simply reflect the confidential nature of enterprise relationships.

Review Platform Absence: Orange Cyberdefense does not have significant presence on public review platforms like G2, PeerSpot, or Gartner Peer Insights with verified customer reviews, making independent assessment challenging for buyers.