Expel Expel MDR
AI-driven MDR with 21-min MTTR, 100% transparency, and 120+ integrations
Last updated: November 9, 2025
Overview
Expel MDR is a technology-agnostic managed detection and response service powered by the AI-driven Expel Workbench platform.
Key Facts:
- Founded in 2016 by former Mandiant executives
- Processes billions of security events monthly
- 120+ native integrations across attack surfaces
- 21-minute critical alert Mean Time to Respond (MTTR)
- 100% transparency model with full visibility into SOC operations
- 24x7x365 coverage across cloud, endpoint, network, identity, and SaaS
Service Focus
Response Operations
Integrations
Commercial Terms
Compliance
Known Limitations
Coverage Limitations
- OT/ICS environments not currently supported
- Primary SOC coverage in North America and Europe (limited APAC)
Pricing Considerations
- Price increases announced for 2025
- Starting at $11,640 annually may be higher than some competitors
- Pricing varies significantly based on services selected
Platform Requirements
- Requires integration with existing security tools
- SIEM flexibility means customer may need to provide SIEM
- Onboarding time of 30-45 days (not instant deployment)
Service Constraints
- No formal SLA commitments (outcome-focused model)
- Transparency model may not suit all organizational cultures
- Dedicated team model requires customer engagement
Customer Examples
Recent User Experiences (2025)
Transparency and Responsiveness:
"Expel's 100% transparency model gives us complete visibility into their SOC operations. We can see exactly what they're investigating and why. The 21-minute MTTR isn't marketing - they actually deliver on it consistently."
- Gartner Peer Insights review, 2025
Integration Flexibility:
"The SIEM-agnostic approach was crucial for us. We recently migrated from Splunk to Microsoft Sentinel, and Expel supported both platforms seamlessly during our transition. Their 120+ integrations mean they work with our existing stack."
- G2 review, 2025
Service Quality:
"Our dedicated Expel team feels like an extension of our security organization. They understand our environment, our risk tolerance, and our business. Quarterly reviews are substantive, not just checkbox exercises."
- Gartner Peer Insights review, 2025
Cost Considerations:
"Expel notified us of price increases for 2025. While the service quality justifies the cost for us, organizations on tight budgets should be aware that pricing trends upward."
- Industry analyst report, 2025
Performance Validation:
"Forrester Wave Q1 2025 recognized us as a Leader in MDR Services. This validates what our customers tell us - that transparency, speed, and broad integration support differentiate our approach."
- Expel official statement, 2025
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Information Source: Provider information compiled and verified by the MDRProviders.io research team from public sources including official websites, documentation, press releases, and industry reports. Last updated: November 9, 2025
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