›› At a glance
- Delivery model
- Tech-agnostic (works with your tools)
- Response authority
- Active remediation
- MTTA SLA
- Not disclosed
- Coverage
- 24×7 · 4 SOC regions
- Surfaces
- Endpoint · Cloud · SaaS · Identity · Network · OT/ICS
- IR retainer
- ✓ Bundled
- Customers (public)
- Not published
- SOC analysts
- Approximately 6,500 cybersecurity experts globally
- Onboarding
- Not published
›› Best for
›› IDEAL FOR
- European and Middle East enterprises wanting a regional services-firm MDR with deep on-the-ground presence
- Existing Atos and Eviden customers consolidating cybersecurity onto an incumbent supplier
- Buyers running heavy AWS estates that want MDR delivered against Amazon Security Lake
›› NOT IDEAL FOR
- SMB and lower mid-market buyers who need fast-onboarding pure-play MDR
- Teams that need a hard SLA, breach warranty or independently published detection metrics
- Procurement-cautious buyers who want a stable corporate parent without active group-level restructuring
›› Coverage
Endpoint
Included
Cloud
Included
Identity
Included
SaaS
Included
Network
Included
OT / IoT
Included
›› COMPATIBLE TOOLS
EDR
SIEM
Cloud
›› ADDITIONAL CAPABILITIES
›› Incident response
- Monitoring
- 24/7 · Follow-the-sun across 17 SOCs
- First response
- Configurable — auto-act per your playbook, or escalate for approval · Custom playbooks supported
- Containment
- Endpoint isolation · Process kill · Network containment · Account disable · File quarantine
- Notification
- Phone · Email
- Response SLA
- Not disclosed · Eviden does not publish a single global response SLA.
- IR included
- Yes — in contract
›› DETECTION QUALITY
- MTTD (detect)
- Not published
- MTTR (respond)
- Not published
- False positives
- AIsaac Cyber Mesh applies cognitive analytics to triage alerts before analyst review. Eviden cites AI-driven detection speed gains in marketing materials but does not publish a measurable MTTD or MTTR.
›› THREAT HUNTING
- Included
- Yes — in base service
- Approach
- hybrid
- Frequency
- Continuous as part of the MDR service
›› Pricing
Custom quote, negotiated with the regional team. Fully managed and co-managed tiers. Sold direct.. Annual or multi-year contracts.
- Indicative price
- Not published
What costs extra
- -DFIR retainer and on-site response
- -Posture and policy management modules within AIsaac
- -Industry-specific add-ons for OT and regulated verticals
- -Advisory and transformation consulting
Cost caveats
- -Pricing varies by region with no public benchmarks, expect long sales cycles
- -Atos Group is mid-restructuring under the Genesis plan, watch contract terms around continuity
- -AIsaac value depends on telemetry sitting in Amazon Security Lake or compatible data fabric, your data architecture choice changes pricing
Pricing compiled from public sources. Verify directly with the provider.
›› The team
- Analysts
- Direct employees · Approximately 6,500 cybersecurity experts globally
- Certifications
- Not published
- Channels
- Email · Portal · Phone
- Data access
- Dashboard Access
- Portal
- AIsaac Cyber Mesh provides a unified console for detection, response, recovery, posture and policy. Depth of raw query access depends on whether the customer brings their own SIEM.
- Account manager
- Dedicated
›› Reputation
Eviden has a Gartner Peer Insights MDR vendor profile and analyst recognition but limited grassroots community coverage on Reddit and G2. Buyer perception is shaped more by Atos Group news (Genesis transformation plan, Tech Foundations sale, French State HPC offer) than by independent customer reviews of the MDR service itself.
›› WHAT CUSTOMERS PRAISE
- — Leader in 2025 IDC MarketScape Middle East MDR after 25+ years operating in the region
- — 17 follow-the-sun SOCs and around 6,500 cybersecurity experts across regions
- — AIsaac Cyber Mesh plus Amazon Security Lake gives customers a single platform across cloud, on-prem and OT
›› COMMON COMPLAINTS
- — Atos Group restructuring continues to dominate buyer conversations even though Eviden stays inside Atos
- — No published SLA, MTTD or MTTR to benchmark against pure-play competitors
- — Sales cycles and contracts run on services-firm scale, not pure-play MDR speed
›› REDDIT (R/SYSADMIN, R/MSP)
r/cybersecurity and r/sysadmin discussion is sparse and skews toward Atos corporate news rather than the MDR service. European procurement-led shortlists carry more weight than community sentiment for this brand.
›› Questions to ask
›› 7 questions to ask Eviden▾
- 1.
Which of your 17 SOCs handles us, and what is the regional response SLA in writing?
- 2.
How does AIsaac Cyber Mesh sit alongside our existing SIEM, and do we have to move telemetry into Amazon Security Lake to get full value?
- 3.
What does the Atos Group Genesis transformation plan mean for Eviden contracts and continuity over the next two years?
- 4.
Show us measured MTTD and MTTR from real customer engagements, not platform marketing claims.
- 5.
What part of response is autonomous under AIsaac, and where does our team still need to approve actions?
- 6.
Is incident response in scope of the base MDR or a separate retainer in our region?
- 7.
What detection content and historical alerts do we keep if we move off Eviden, and what stays inside AIsaac?
›› Evidence
›› SOURCES REVIEWED
›› PUBLIC-DATA CAVEATS
- -No public contractual response-time SLA is recorded for this profile.
- -No public fixed price is recorded; compare only after a scoped quote.
- -No public breach warranty is recorded.
- -Response authority may depend on pre-approval and contract scope.