Proficio vs Thales (S21sec)
Proficio is a Pure-play MDR that works with your existing tools. Thales (S21sec) is a Services firm that works with your existing tools. Proficio targets SMB, Mid-market, and Enterprise organizations; Thales (S21sec) serves Enterprise.
Buyer brief
Proficio is a Pure-play MDR that works with your existing tools. Thales (S21sec) is a Services firm that works with your existing tools. Proficio targets SMB, Mid-market, and Enterprise organizations; Thales (S21sec) serves Enterprise.
Proficio (Pure-play MDR) and Thales (S21sec) (Services firm) serve different buyer profiles. Your decision depends on whether you prioritize Proficio's the core differentiator is siem flexibility: proficio works with your existing siem or hosts one ... or Thales (S21sec)'s thales/s21sec is strongest for complex, regulated and critical-sector environments that value glo....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Mid-market organizations with existing Splunk, Sentinel, or Elastic wanting managed detection without rip-and-replace | Critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response |
| Price | Not published | Custom quote |
| Response authority | 6/6 actions · Configurable | 2/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Full query access | Reports only |
| Warranty | None listed | None listed |
- Best fit
- Mid-market organizations with existing Splunk, Sentinel, or Elastic wanting managed detection without rip-and-replace
- Price
- Not published
- Response authority
- 6/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Full query access
- Warranty
- None listed
- Best fit
- Critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response
- Price
- Custom quote
- Response authority
- 2/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
Detailed comparison
| FIELD | ProficioTECH-AGNOSTIC | Thales (S21sec)TECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market, Enterprise | Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | CrowdStrike | Customer endpoint security tools |
| SIEM integrations | Microsoft SentinelSplunkElasticProficio-hosted SIEM | Customer SIEM platformsThales SOC tooling |
| Coverage | EPEndpoint: CoveredCloudCloud: Optional add-onIDIdentity: LimitedSaaSSaaS: Optional add-onNetNetwork: CoveredOTOT/IoT: Not covered | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Covered |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainDisable accountsQuarantineCustom playbooks | ContainCustom playbooks |
| IR included | Separate | ✓ Included |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ~ Limited |
| Cloud workloads | + Optional | ~ Limited |
| Identity | ~ Limited | ~ Limited |
| SaaS apps | + Optional | ~ Limited |
| Network | ✓ Included | ✓ Included |
| OT/ICS | Not offered | ✓ Included |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom pricing. SOC-as-a-Service model based on log volume and scope. | Custom quote for Thales Cyber Detection and Response, Managed Security Services, SOC and MDR. Public prices are not published. |
| Hidden cost warnings | Base ProSOC MDR is monitoring and alerting only. Automated containment (Active Defense) is a separate paid add-on, so budget accordingly.. Log volume directly affects pricing. If your environment grows or you add new log sources, expect cost increases.. Custom SIEM use case development and detection rule tuning may be billed separately from the base contract.. Endpoint-specific MDR (MEDR) is a separate product from log-based MDR. Clarify which you are being quoted for. | The current S21sec domain routes to Thales-branded services, so buyers wanting legacy S21sec-specific delivery should confirm contracting entity, SOC location and delivery team.. Public pages do not publish prices, minimum terms, service credits, MTTD/MTTR or formal MDR SLAs.. Thales offers a broad cybersecurity services portfolio; buyers should separate base MDR scope from CTI, DRPS, DFIR, CERT, ICS monitoring and advisory services.. Named endpoint, identity and cloud containment actions are not public and should be confirmed tool by tool.. Data retention, raw log access, offboarding and detection-content export rights are not described publicly. |
| Data portability | Partial | Partial |
| Contract terms | Annual, Multi-year | Custom cyber detection and response engagement, Managed Security Services, SOC and MDR, Critical-infrastructure cybersecurity services |
| Channels | EmailPortalPhone | EmailPhonePortal |
| Data access | Full query access | Reports only |
| Dedicated analyst | ✓ | – |
| SOC regions | North AmericaEuropeAsia-Pacific | EuropeMEAAPAC |
| Onboarding | Typically 30 days | Not published. Thales describes customer-centric service roadmaps and selecting/deploying detection and response technologies, but no standard MDR onboarding timeline. |
| Industry focus | Financial ServicesHealthcareManufacturingGovernmentTechnology | Critical InfrastructureGovernmentDefenseEnergyManufacturingAviationSpaceFinancial ServicesTelecommunicationsHealthcareTransportationAutomotiveUtilitiesMaritime |
| MTTD | <20 minutes (2024 outcomes report) | Not published |
| MTTR | <5 minutes with Active Defense (add-on). Active Defense is not included in base ProSOC MDR. | Not published |
| Community view | Too few public reviews to draw strong conclusions. Gartner Peer Insights shows 3.8/5 from only 8 reviews. No G2 or PeerSpot reviews. Gartner Market Guide representative vendor since 2017, which signals analyst recognition, but buyer feedback is almost nonexistent online. | The current public evidence is strong for Thales-branded global SOC, MDR, CTI, DFIR and critical-infrastructure detection and response, but weak for S21sec as a standalone public MDR brand. Buyers should validate current delivery model, SOC location, response authority, pricing and whether the contract is with Thales/S21sec in the relevant country. |
| Compliance | SOC 2 Type IIISO 27001:2013HIPAAGDPRPCI DSSGLBA/FFIECNIST Framework | DORATIBER-EUPCI DSSEASA Part-ISEASAICAOUNECE |
| Certifications | SOC 2 Type IIISO 27001:2013Singapore MSSP Certified SOC | 8 threat intelligence and AI-driven SOCs around the worldSOCs in France, Morocco, the Netherlands, Belgium and Luxembourg, Portugal and Spain, and New Zealand and Australia |
| Founded | 2010 | – |
| Data retention | Up to 12 months log retention | Not published. Public pages do not describe default log retention, raw log access, storage tiers or export terms for Thales SOC and MDR. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Proficio and Thales (S21sec)?
Proficio is a Pure-play MDR that is technology-agnostic (works with your existing tools). Thales (S21sec) is a Services firm that is technology-agnostic (works with your existing tools).
How do Proficio and Thales (S21sec) differ in response capabilities?
Proficio supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Thales (S21sec) supports 2 autonomous actions (custom playbooks, network containment) and approval is configurable. Incident response is not included with Proficio and included with Thales (S21sec).
How does Proficio pricing compare to Thales (S21sec)?
Proficio pricing: Custom-quoted pricing. Thales (S21sec) pricing: Not published. Watch for with Proficio: Base ProSOC MDR is monitoring and alerting only. Automated containment (Active Defense) is a separate paid add-on, so budget accordingly.; Log volume directly affects pricing. If your environment grows or you add new log sources, expect cost increases.. Watch for with Thales (S21sec): The current S21sec domain routes to Thales-branded services, so buyers wanting legacy S21sec-specific delivery should confirm contracting entity, SOC location and delivery team.; Public pages do not publish prices, minimum terms, service credits, MTTD/MTTR or formal MDR SLAs..
Should I choose Proficio or Thales (S21sec)?
Choose Proficio if: mid-market organizations with existing Splunk, Sentinel, or Elastic wanting managed detection without rip-and-replace. Choose Thales (S21sec) if: critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response. Proficio is not ideal for organizations expecting automated response in base pricing (Active Defense is a paid add-on). Thales (S21sec) is not ideal for buyers that need a standalone legacy S21sec-branded MDR package.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.