Proficio
ProSOC MDR
Proficio ProSOC stands out as a cost-effective, SIEM-centric MDR that publishes transparent performance metrics. The flexibility to use a Proficio-hosted SIEM or integrate with existing Splunk/Sentinel/Elastic investments, combined with global SOC coverage and strong detection metrics (<11 min MTTD, 95% true positive rate), makes it a solid choice for mid-market organizations.
Best For / Not Ideal For
Ideal for
- +Organizations wanting SOC-as-a-Service with a fully hosted SIEM option
- +Companies with existing Splunk, Sentinel, or Elastic SIEM investments
- +Mid-market organizations needing cost-effective 24/7 MDR
- +Healthcare, financial services, legal, manufacturing, and government sectors
- +Companies needing cyber insurance compliance support and reporting
Not ideal for
- −Organizations wanting automated response included in base pricing (Active Defense is add-on)
- −Companies needing a large, well-known brand for board-level confidence
- −Organizations requiring included incident response services
- −Teams wanting Slack or Teams-native communication (primarily email/portal/phone)
What They Actually Do
Approval: Configurable — You choose which actions need approval
Incident Response: Separate retainer required
Response SLA: MTTD <20 minutes, MTTR <3 minutes
Proficio Active Defense Response blocks malicious IPs, isolates compromised endpoints, suspends/resets user accounts, and removes endpoint artifacts in under 4 minutes. Supports both fully automated and semi-automated (double-validation) response modes. Active Defense is an add-on to base ProSOC MDR.
Stack Compatibility
EDR
SIEM
Cloud
Ticketing
Other Integrations
Attack Surface Coverage
Endpoint
included
Cloud Workloads
included
SaaS Apps
included
Identity
included
Network
included
OT/ICS
included
Pricing & Total Cost
- Pricing Model
- Custom pricing; SOC-as-a-Service model based on log volume and scope
Contact provider for pricing details
What costs extra
- $Active Defense Response (automated response add-on)
- $ProSOC MDR for Endpoint (MEDR)
- $ProSOC Managed XDR
- $Security Device Management
- $Custom SIEM content development
Hidden cost warnings
- Warning:Active Defense automated response is NOT included in base ProSOC MDR — it is an add-on
- Warning:Endpoint-specific MDR (MEDR) is a separate service from log-based MDR
- Warning:SIEM hosting costs may vary based on log volume and retention needs
- Warning:Custom use case development and tuning may incur additional fees
✗No trial available
✓Proof of Value available
Service Details
Contract Terms
Contact for specifics
Data Retention
Up to 12 months secure log retention
Dedicated Analyst
Yes
Portal Access
Yes
Custom Reporting
Yes
Quarterly Reviews
Yes
Communication & Visibility
Communication Channels
Escalation Method
ServiceNow-based ticketing for incident management. SOC analysts escalate through tiered severity process. Dedicated account management with regular review cadence.
Data Access
Full Query Access
You can query raw log data directly
What to Ask Proficio
Based on common blind spots and real-world evaluation patterns
- 1.
What is the exact cost and scope of Active Defense Response as an add-on to base ProSOC MDR?
- 2.
If using the Proficio-hosted SIEM, what happens to our log data if we terminate the service?
- 3.
How does the 95% true positive rate translate to our specific environment and log sources?
- 4.
What is the analyst-to-customer ratio, and how does the 175-employee team scale to serve all clients?
- 5.
Can you demonstrate the ProView Portal's log search and investigation capabilities during evaluation?
- 6.
What custom SIEM use case development is included vs. billed separately?
- 7.
How does the Agentic AI SOC module differ from the standard ProSOC MDR offering, and is it an add-on?
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Information compiled from public sources. Verify details directly with the provider before making decisions.