ITC Secure vs WatchGuard
ITC Secure is a Microsoft-ecosystem that works with your existing tools. WatchGuard is a MSP-channel that works with your existing tools. ITC Secure targets Mid-market and Enterprise organizations; WatchGuard serves SMB and Mid-market. ITC Secure includes 3 attack surfaces in base pricing (Endpoint, SaaS, Identity), compared to 5 for WatchGuard (Endpoint, Cloud, SaaS, Identity, Network).
Buyer brief
ITC Secure is a Microsoft-ecosystem that works with your existing tools. WatchGuard is a MSP-channel that works with your existing tools. ITC Secure targets Mid-market and Enterprise organizations; WatchGuard serves SMB and Mid-market. ITC Secure includes 3 attack surfaces in base pricing (Endpoint, SaaS, Identity), compared to 5 for WatchGuard (Endpoint, Cloud, SaaS, Identity, Network).
ITC Secure (Microsoft-ecosystem) and WatchGuard (MSP-channel) serve different buyer profiles. Your decision depends on whether you prioritize ITC Secure's itc secure fits buyers that want microsoft-centered mxdr with pulse portal visibility, service re... or WatchGuard's watchguard mdr is strongest for msps that already standardize on watchguard or want a managed soc....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Microsoft-centered buyers that want a verified managed XDR provider rather than a pure-play MDR platform | MSPs already selling WatchGuard Firebox, AuthPoint or Endpoint Security who want to add managed SOC coverage |
| Price | Custom quote | Custom quote |
| Response authority | 0/6 actions · Configurable | 3/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Microsoft-centered buyers that want a verified managed XDR provider rather than a pure-play MDR platform
- Price
- Custom quote
- Response authority
- 0/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- MSPs already selling WatchGuard Firebox, AuthPoint or Endpoint Security who want to add managed SOC coverage
- Price
- Custom quote
- Response authority
- 3/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | ITC SecureTECH-AGNOSTIC | WatchGuardTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | SMB, Mid-market |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | Microsoft Defender | WatchGuard Endpoint SecurityCrowdStrike Microsoft Defender |
| SIEM integrations | Microsoft Sentinel | WatchGuard Cloud |
| Coverage | EPEndpoint: CoveredCloudCloud: LimitedIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: LimitedOTOT/IoT: Limited | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Not covered |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Alert and notify only | IsolateContainCustom playbooks |
| IR included | Separate | ✓ Included |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | ~ Limited | ✓ Included |
| Identity | ✓ Included | ✓ Included |
| SaaS apps | ✓ Included | ✓ Included |
| Network | ~ Limited | ✓ Included |
| OT/ICS | ~ Limited | Not offered |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. ITC Secure does not publish MXDR powered by Pulse package pricing. | Per licensed user or endpoint through WatchGuard service-provider licensing. Core MDR, Core MDR for Microsoft, Total MDR and Open MDR are separate package options. |
| Hidden cost warnings | Public pages do not publish MXDR pricing, contract minimums or service-credit language.. The service is Microsoft-centric, so Microsoft licensing, tenant readiness and log ingestion should be priced before comparison.. ITC Secure publishes broad MXDR components, including endpoint, identity, Office 365, cloud apps, storage, vulnerability management and OT. Buyers should confirm which components are included in their quote.. Public pages do not define default response authority, so containment permissions and approval rules should be written into the contract.. Incident response is listed as a separate service, so buyers should confirm what is included in MXDR versus a separate incident-response engagement. | WatchGuard publishes package requirements but not public MDR pricing, so buyers need an MSP or WatchGuard quote before cost comparison.. The package names hide meaningful scope differences: Core MDR and Core MDR for Microsoft are narrower than Total MDR and Open MDR.. Open MDR can use existing tools, but buyers still need valid third-party licenses and permissions for each monitored source.. License expiration disables Managed Services portal access and stops MDR monitoring after the grace period.. Core MDR for Microsoft data is deleted after expiration if not renewed within the grace period. |
| Data portability | Partial | Limited |
| Contract terms | Custom, MXDR powered by Pulse, Managed services, Incident Response | Subscription, Term license, 1 year, 3 years |
| Channels | PortalEmailPhone | PortalEmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | – | ✓ |
| SOC regions | North AmericaEuropeAsia-Pacific | |
| Onboarding | Not published. ITC Secure publishes security engineering and SOC onboarding as a build-and-deploy service, but no standard MXDR implementation duration was found. | Vendor states onboarding can be completed in hours. April 2026 release notes added direct onboarding from WatchGuard Cloud. |
| Industry focus | Not published | Managed Service ProvidersHealthcareFinancial ServicesRetailTechnology |
| MTTD | Not published | Not published |
| MTTR | Not published | 6 minutes mean time to first response on critical alerts (vendor-published, not a full MTTR metric). |
| Community view | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on ITC Secure's Microsoft focus, Microsoft Verified Managed XDR status, Pulse portal, long managed-service history and broad MXDR service components. Buyers should validate pricing, response authority, SOC operating model and exact component inclusion directly. | WatchGuard has a strong MSP installed base, but WatchGuard MDR is newer and public MDR-specific review volume is still thin. Reddit discussion in MSP communities is mixed: some MSPs like having EDR, MDR, firewall and MFA in one platform, while others say the endpoint and MDR stack needs more time to mature. |
| Compliance | ISO 27001Cyber Essentials PlusISO/IEC 20000-1 | ISO 27001GDPRFIPS 140-2Common Criteria |
| Certifications | Microsoft Verified Managed XDRMicrosoft Solutions Partner in SecurityMicrosoft Solutions Partner in Modern WorkMicrosoft Solutions Partner in Infrastructure AzureMicrosoft Intelligent Security AssociationCyber Essentials PlusISO/IEC 20000-1ISO/IEC 27001Great Place to Work Certification | WatchGuard Cloud ISO/IEC 27001:2022Firebox FIPS 140-2Firebox Common Criteria EAL4+WatchGuard Endpoint Security CCN High ENSWatchGuard Endpoint Security Common Criteria EAL2+ |
| Founded | – | 1996 |
| Data retention | Not published. ITC Secure says Pulse provides visibility into customer security posture, activities, incident trends, Microsoft license consumption and service metrics. No standard public MXDR log-retention period or data-residency term was found. | Not published as a standard MDR retention period. WatchGuard Core MDR for Microsoft data is deleted after license expiration if not renewed within the grace period. |
| API available | – | ✓ |
| Website | Visit → | Visit → |
FAQ
What is the main difference between ITC Secure and WatchGuard?
ITC Secure is a Microsoft-ecosystem that is technology-agnostic (works with your existing tools). WatchGuard is a MSP-channel that is technology-agnostic (works with your existing tools). ITC Secure covers 3 attack surfaces in base pricing vs. 5 for WatchGuard.
How do ITC Secure and WatchGuard differ in response capabilities?
ITC Secure supports 0 autonomous actions (none) and approval is configurable. WatchGuard supports 3 autonomous actions (custom playbooks, endpoint isolation, network containment) and approval is configurable. Incident response is not included with ITC Secure and included with WatchGuard.
How does ITC Secure pricing compare to WatchGuard?
ITC Secure pricing: Not published. WatchGuard pricing: Not published. Watch for with ITC Secure: Public pages do not publish MXDR pricing, contract minimums or service-credit language.; The service is Microsoft-centric, so Microsoft licensing, tenant readiness and log ingestion should be priced before comparison.. Watch for with WatchGuard: WatchGuard publishes package requirements but not public MDR pricing, so buyers need an MSP or WatchGuard quote before cost comparison.; The package names hide meaningful scope differences: Core MDR and Core MDR for Microsoft are narrower than Total MDR and Open MDR..
Should I choose ITC Secure or WatchGuard?
Choose ITC Secure if: microsoft-centered buyers that want a verified managed XDR provider rather than a pure-play MDR platform. Choose WatchGuard if: mSPs already selling WatchGuard Firebox, AuthPoint or Endpoint Security who want to add managed SOC coverage. ITC Secure is not ideal for buyers that need public MDR pricing before sales. WatchGuard is not ideal for direct enterprise buyers who want a mature, analyst-validated MDR service with deep public review volume.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.