ITC Secure vs Thales (S21sec)
ITC Secure is a Microsoft-ecosystem that works with your existing tools. Thales (S21sec) is a Services firm that works with your existing tools. ITC Secure targets Mid-market and Enterprise organizations; Thales (S21sec) serves Enterprise. ITC Secure includes 3 attack surfaces in base pricing (Endpoint, SaaS, Identity), compared to 2 for Thales (S21sec) (Network, OT/ICS).
Buyer brief
ITC Secure is a Microsoft-ecosystem that works with your existing tools. Thales (S21sec) is a Services firm that works with your existing tools. ITC Secure targets Mid-market and Enterprise organizations; Thales (S21sec) serves Enterprise. ITC Secure includes 3 attack surfaces in base pricing (Endpoint, SaaS, Identity), compared to 2 for Thales (S21sec) (Network, OT/ICS).
ITC Secure (Microsoft-ecosystem) and Thales (S21sec) (Services firm) serve different buyer profiles. Your decision depends on whether you prioritize ITC Secure's itc secure fits buyers that want microsoft-centered mxdr with pulse portal visibility, service re... or Thales (S21sec)'s thales/s21sec is strongest for complex, regulated and critical-sector environments that value glo....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Microsoft-centered buyers that want a verified managed XDR provider rather than a pure-play MDR platform | Critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response |
| Price | Custom quote | Custom quote |
| Response authority | 0/6 actions · Configurable | 2/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Dashboards | Reports only |
| Warranty | None listed | None listed |
- Best fit
- Microsoft-centered buyers that want a verified managed XDR provider rather than a pure-play MDR platform
- Price
- Custom quote
- Response authority
- 0/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- Critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response
- Price
- Custom quote
- Response authority
- 2/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
Detailed comparison
| FIELD | ITC SecureTECH-AGNOSTIC | Thales (S21sec)TECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | Microsoft Defender | Customer endpoint security tools |
| SIEM integrations | Microsoft Sentinel | Customer SIEM platformsThales SOC tooling |
| Coverage | EPEndpoint: CoveredCloudCloud: LimitedIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: LimitedOTOT/IoT: Limited | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Covered |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Alert and notify only | ContainCustom playbooks |
| IR included | Separate | ✓ Included |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ~ Limited |
| Cloud workloads | ~ Limited | ~ Limited |
| Identity | ✓ Included | ~ Limited |
| SaaS apps | ✓ Included | ~ Limited |
| Network | ~ Limited | ✓ Included |
| OT/ICS | ~ Limited | ✓ Included |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. ITC Secure does not publish MXDR powered by Pulse package pricing. | Custom quote for Thales Cyber Detection and Response, Managed Security Services, SOC and MDR. Public prices are not published. |
| Hidden cost warnings | Public pages do not publish MXDR pricing, contract minimums or service-credit language.. The service is Microsoft-centric, so Microsoft licensing, tenant readiness and log ingestion should be priced before comparison.. ITC Secure publishes broad MXDR components, including endpoint, identity, Office 365, cloud apps, storage, vulnerability management and OT. Buyers should confirm which components are included in their quote.. Public pages do not define default response authority, so containment permissions and approval rules should be written into the contract.. Incident response is listed as a separate service, so buyers should confirm what is included in MXDR versus a separate incident-response engagement. | The current S21sec domain routes to Thales-branded services, so buyers wanting legacy S21sec-specific delivery should confirm contracting entity, SOC location and delivery team.. Public pages do not publish prices, minimum terms, service credits, MTTD/MTTR or formal MDR SLAs.. Thales offers a broad cybersecurity services portfolio; buyers should separate base MDR scope from CTI, DRPS, DFIR, CERT, ICS monitoring and advisory services.. Named endpoint, identity and cloud containment actions are not public and should be confirmed tool by tool.. Data retention, raw log access, offboarding and detection-content export rights are not described publicly. |
| Data portability | Partial | Partial |
| Contract terms | Custom, MXDR powered by Pulse, Managed services, Incident Response | Custom cyber detection and response engagement, Managed Security Services, SOC and MDR, Critical-infrastructure cybersecurity services |
| Channels | PortalEmailPhone | EmailPhonePortal |
| Data access | Dashboards | Reports only |
| Dedicated analyst | – | – |
| SOC regions | EuropeMEAAPAC | |
| Onboarding | Not published. ITC Secure publishes security engineering and SOC onboarding as a build-and-deploy service, but no standard MXDR implementation duration was found. | Not published. Thales describes customer-centric service roadmaps and selecting/deploying detection and response technologies, but no standard MDR onboarding timeline. |
| Industry focus | Not published | Critical InfrastructureGovernmentDefenseEnergyManufacturingAviationSpaceFinancial ServicesTelecommunicationsHealthcareTransportationAutomotiveUtilitiesMaritime |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on ITC Secure's Microsoft focus, Microsoft Verified Managed XDR status, Pulse portal, long managed-service history and broad MXDR service components. Buyers should validate pricing, response authority, SOC operating model and exact component inclusion directly. | The current public evidence is strong for Thales-branded global SOC, MDR, CTI, DFIR and critical-infrastructure detection and response, but weak for S21sec as a standalone public MDR brand. Buyers should validate current delivery model, SOC location, response authority, pricing and whether the contract is with Thales/S21sec in the relevant country. |
| Compliance | ISO 27001Cyber Essentials PlusISO/IEC 20000-1 | DORATIBER-EUPCI DSSEASA Part-ISEASAICAOUNECE |
| Certifications | Microsoft Verified Managed XDRMicrosoft Solutions Partner in SecurityMicrosoft Solutions Partner in Modern WorkMicrosoft Solutions Partner in Infrastructure AzureMicrosoft Intelligent Security AssociationCyber Essentials PlusISO/IEC 20000-1ISO/IEC 27001Great Place to Work Certification | 8 threat intelligence and AI-driven SOCs around the worldSOCs in France, Morocco, the Netherlands, Belgium and Luxembourg, Portugal and Spain, and New Zealand and Australia |
| Founded | – | – |
| Data retention | Not published. ITC Secure says Pulse provides visibility into customer security posture, activities, incident trends, Microsoft license consumption and service metrics. No standard public MXDR log-retention period or data-residency term was found. | Not published. Public pages do not describe default log retention, raw log access, storage tiers or export terms for Thales SOC and MDR. |
| API available | – | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between ITC Secure and Thales (S21sec)?
ITC Secure is a Microsoft-ecosystem that is technology-agnostic (works with your existing tools). Thales (S21sec) is a Services firm that is technology-agnostic (works with your existing tools). ITC Secure covers 3 attack surfaces in base pricing vs. 2 for Thales (S21sec).
How do ITC Secure and Thales (S21sec) differ in response capabilities?
ITC Secure supports 0 autonomous actions (none) and approval is configurable. Thales (S21sec) supports 2 autonomous actions (custom playbooks, network containment) and approval is configurable. Incident response is not included with ITC Secure and included with Thales (S21sec).
How does ITC Secure pricing compare to Thales (S21sec)?
ITC Secure pricing: Not published. Thales (S21sec) pricing: Not published. Watch for with ITC Secure: Public pages do not publish MXDR pricing, contract minimums or service-credit language.; The service is Microsoft-centric, so Microsoft licensing, tenant readiness and log ingestion should be priced before comparison.. Watch for with Thales (S21sec): The current S21sec domain routes to Thales-branded services, so buyers wanting legacy S21sec-specific delivery should confirm contracting entity, SOC location and delivery team.; Public pages do not publish prices, minimum terms, service credits, MTTD/MTTR or formal MDR SLAs..
Should I choose ITC Secure or Thales (S21sec)?
Choose ITC Secure if: microsoft-centered buyers that want a verified managed XDR provider rather than a pure-play MDR platform. Choose Thales (S21sec) if: critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response. ITC Secure is not ideal for buyers that need public MDR pricing before sales. Thales (S21sec) is not ideal for buyers that need a standalone legacy S21sec-branded MDR package.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.