ITC Secure vs Lumifi
ITC Secure is a Microsoft-ecosystem that works with your existing tools. Lumifi is a Pure-play MDR that works with your existing tools. ITC Secure targets Mid-market and Enterprise organizations; Lumifi serves SMB, Mid-market, and Enterprise. ITC Secure includes 3 attack surfaces in base pricing (Endpoint, SaaS, Identity), compared to 2 for Lumifi (Endpoint, Network).
Buyer brief
ITC Secure is a Microsoft-ecosystem that works with your existing tools. Lumifi is a Pure-play MDR that works with your existing tools. ITC Secure targets Mid-market and Enterprise organizations; Lumifi serves SMB, Mid-market, and Enterprise. ITC Secure includes 3 attack surfaces in base pricing (Endpoint, SaaS, Identity), compared to 2 for Lumifi (Endpoint, Network).
ITC Secure (Microsoft-ecosystem) and Lumifi (Pure-play MDR) serve different buyer profiles. Your decision depends on whether you prioritize ITC Secure's itc secure fits buyers that want microsoft-centered mxdr with pulse portal visibility, service re... or Lumifi's pe-backed mdr roll-up with healthcare specialization, ex-military soc personnel, and a technology....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Microsoft-centered buyers that want a verified managed XDR provider rather than a pure-play MDR platform | Healthcare organizations needing HIPAA-aligned MDR, especially those already in the Critical Insight customer base |
| Price | Custom quote | Not published |
| Response authority | 0/6 actions · Configurable | 3/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Microsoft-centered buyers that want a verified managed XDR provider rather than a pure-play MDR platform
- Price
- Custom quote
- Response authority
- 0/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- Healthcare organizations needing HIPAA-aligned MDR, especially those already in the Critical Insight customer base
- Price
- Not published
- Response authority
- 3/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | ITC SecureTECH-AGNOSTIC | LumifiTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | SMB, Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | Microsoft Defender | Microsoft Defender for EndpointSentinelOne Singularity XDRCrowdStrike FalconVMware Carbon BlackPalo Alto Cortex XDR |
| SIEM integrations | Microsoft Sentinel | ExabeamElasticStellar CyberNetWitnessEventTracker (Netsurion platform) Microsoft Sentinel |
| Coverage | EPEndpoint: CoveredCloudCloud: LimitedIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: LimitedOTOT/IoT: Limited | EPEndpoint: CoveredCloudCloud: Optional add-onIDIdentity: Optional add-onSaaSSaaS: Optional add-onNetNetwork: CoveredOTOT/IoT: Optional add-on |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Alert and notify only | IsolateQuarantineCustom playbooks |
| IR included | Separate | Separate |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | ~ Limited | + Optional |
| Identity | ✓ Included | + Optional |
| SaaS apps | ✓ Included | + Optional |
| Network | ~ Limited | ✓ Included |
| OT/ICS | ~ Limited | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. ITC Secure does not publish MXDR powered by Pulse package pricing. | Custom pricing based on environment size, coverage areas, and platform integrations. No public pricing information available. |
| Hidden cost warnings | Public pages do not publish MXDR pricing, contract minimums or service-credit language.. The service is Microsoft-centric, so Microsoft licensing, tenant readiness and log ingestion should be priced before comparison.. ITC Secure publishes broad MXDR components, including endpoint, identity, Office 365, cloud apps, storage, vulnerability management and OT. Buyers should confirm which components are included in their quote.. Public pages do not define default response authority, so containment permissions and approval rules should be written into the contract.. Incident response is listed as a separate service, so buyers should confirm what is included in MXDR versus a separate incident-response engagement. | Incident response is NOT included in base MDR. It is a separate service from the Critical Insight division, likely priced separately.. OT/ICS coverage requires the NetWitness partnership (announced Feb 2026) and is not part of standard MDR. Pricing and maturity of this offering are unknown.. Roll-up strategy means the service you buy today may have been three different companies 13 months ago. Ask about integration status between Datashield, Netsurion, and Critical Insight operations.. Zero public pricing. No way to benchmark costs before a sales conversation.. Single US SOC in Scottsdale, AZ. No follow-the-sun coverage, which may affect overnight response quality. |
| Data portability | Partial | Partial |
| Contract terms | Custom, MXDR powered by Pulse, Managed services, Incident Response | Annual |
| Channels | PortalEmailPhone | EmailPortalPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | North America | |
| Onboarding | Not published. ITC Secure publishes security engineering and SOC onboarding as a build-and-deploy service, but no standard MXDR implementation duration was found. | Varies by integration complexity. API-based integrations for Microsoft Sentinel, Defender, and SentinelOne can take days to weeks. |
| Industry focus | Not published | HealthcareCritical InfrastructureEnergyManufacturingFinancial ServicesLegalGovernment (local/state) |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on ITC Secure's Microsoft focus, Microsoft Verified Managed XDR status, Pulse portal, long managed-service history and broad MXDR service components. Buyers should validate pricing, response authority, SOC operating model and exact component inclusion directly. | Gartner Peer Insights 4.9/5 (25 reviews in Managed Security Services, 6 in MDR), but very small sample size. Virtually no Reddit or G2 discussion. Glassdoor 2.9/5 (25 employee reviews) with only 39% recommending and 22% positive business outlook. Compensation rated 3.3/5, down 17% year-over-year. The Gartner rating looks good on paper but the tiny review count and lack of independent practitioner discussion make it hard to assess real-world performance. |
| Compliance | ISO 27001Cyber Essentials PlusISO/IEC 20000-1 | SOC 2 Type IINIST CSFHIPAAPCI DSS |
| Certifications | Microsoft Verified Managed XDRMicrosoft Solutions Partner in SecurityMicrosoft Solutions Partner in Modern WorkMicrosoft Solutions Partner in Infrastructure AzureMicrosoft Intelligent Security AssociationCyber Essentials PlusISO/IEC 20000-1ISO/IEC 27001Great Place to Work Certification | SOC 2 Type II (SOC facility attestation) |
| Founded | – | 2022 |
| Data retention | Not published. ITC Secure says Pulse provides visibility into customer security posture, activities, incident trends, Microsoft license consumption and service metrics. No standard public MXDR log-retention period or data-residency term was found. | Customer data remains on customer infrastructure in co-managed model. Retention varies by platform and contract. |
| API available | – | ✓ |
| Website | Visit → | Visit → |
FAQ
What is the main difference between ITC Secure and Lumifi?
ITC Secure is a Microsoft-ecosystem that is technology-agnostic (works with your existing tools). Lumifi is a Pure-play MDR that is technology-agnostic (works with your existing tools). ITC Secure covers 3 attack surfaces in base pricing vs. 2 for Lumifi.
How do ITC Secure and Lumifi differ in response capabilities?
ITC Secure supports 0 autonomous actions (none) and approval is configurable. Lumifi supports 3 autonomous actions (custom playbooks, endpoint isolation, file quarantine) and approval is configurable.
How does ITC Secure pricing compare to Lumifi?
ITC Secure pricing: Not published. Lumifi pricing: Custom-quoted pricing. Watch for with ITC Secure: Public pages do not publish MXDR pricing, contract minimums or service-credit language.; The service is Microsoft-centric, so Microsoft licensing, tenant readiness and log ingestion should be priced before comparison.. Watch for with Lumifi: Incident response is NOT included in base MDR. It is a separate service from the Critical Insight division, likely priced separately.; OT/ICS coverage requires the NetWitness partnership (announced Feb 2026) and is not part of standard MDR. Pricing and maturity of this offering are unknown..
Should I choose ITC Secure or Lumifi?
Choose ITC Secure if: microsoft-centered buyers that want a verified managed XDR provider rather than a pure-play MDR platform. Choose Lumifi if: healthcare organizations needing HIPAA-aligned MDR, especially those already in the Critical Insight customer base. ITC Secure is not ideal for buyers that need public MDR pricing before sales. Lumifi is not ideal for buyers who need published MTTD/MTTR metrics, transparent pricing, or independent validation (MITRE, Forrester) before committing.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.