Help AG vs WithSecure
Help AG is a Services firm that works with your existing tools. WithSecure is a Platform vendor that requires its own security platform. Help AG targets Mid-market and Enterprise organizations; WithSecure serves SMB, Mid-market, and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 1 for WithSecure (Endpoint).
Buyer brief
Help AG is a Services firm that works with your existing tools. WithSecure is a Platform vendor that requires its own security platform. Help AG targets Mid-market and Enterprise organizations; WithSecure serves SMB, Mid-market, and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 1 for WithSecure (Endpoint).
WithSecure is the choice if you want a single-vendor stack with deep integration. Help AG is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs | European mid-market organizations prioritizing EU data residency, GDPR, NIS2, and DORA compliance |
| Price | Custom quote | Custom quote |
| Response authority | 1/6 actions · Configurable | 5/6 actions · Configurable |
| Stack | Works with existing stack | Requires own platform |
| Data access | Reports only | Full query access |
| Warranty | None listed | None listed |
- Best fit
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
- Best fit
- European mid-market organizations prioritizing EU data residency, GDPR, NIS2, and DORA compliance
- Price
- Custom quote
- Response authority
- 5/6 actions · Configurable
- Stack
- Requires own platform
- Data access
- Full query access
- Warranty
- None listed
Detailed comparison
| FIELD | Help AGTECH-AGNOSTIC | WithSecurePLATFORM |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | SMB, Mid-market, Enterprise |
| Sentiment | Mixed | Positive |
| Your stack | ||
| Approach | Works with your tools | Requires their platform |
| EDR integrations | None listed | WithSecure Elements EDR (required for MDR service) |
| SIEM integrations | None listed | Microsoft Sentinel (native Azure Marketplace connector)Any SIEM via Elements Connector (Syslog forwarding) |
| Coverage | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Limited | EPEndpoint: CoveredCloudCloud: Optional add-onIDIdentity: Optional add-onSaaSSaaS: Optional add-onNetNetwork: Optional add-onOTOT/IoT: Not covered |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Custom playbooks | IsolateKill processContainDisable accountsQuarantine |
| IR included | ✓ Included | ✓ Included |
| Cost | ||
| Price range | Not published | Not publicly disclosed. Custom quotes required. Described as 'competitively priced for mid-sized businesses.' ITPro rated pricing 5/5 stars. |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | Yes |
| Endpoints | ~ Limited | ✓ Included |
| Cloud workloads | ~ Limited | + Optional |
| Identity | ~ Limited | + Optional |
| SaaS apps | ~ Limited | + Optional |
| Network | ~ Limited | + Optional |
| OT/ICS | ~ Limited | Not offered |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. Help AG does not publish MDR package pricing. | Per-endpoint/per-device/per-user subscription. Monthly or annual billing options. |
| Hidden cost warnings | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.. Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.. Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims. | Platform lock-in: requires WithSecure Elements EDR, cannot use competing EDR. Modular pricing: full coverage across identity, cloud, SaaS, and exposure management adds cost beyond base MDR. Ownership transition: being taken private by CVC/Siilasmaa, managed services ARR declined 22% in H1 2025 |
| Data portability | Partial | Partial |
| Contract terms | Custom, Managed Detection and Response, Response Automation-as-a-Service, Digital Forensics and Incident Response | Annual, Multi-year |
| Channels | PortalEmailPhone | |
| Data access | Reports only | Full query access |
| Dedicated analyst | – | ✓ |
| SOC regions | Middle East | Europe |
| Onboarding | Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found. | Not publicly disclosed. Requires Elements EDR deployment first, then MDR subscription activated in Elements Security Center. |
| Industry focus | GovernmentCritical InfrastructureEnterprise | Financial ServicesManufacturingHealthcareGovernmentEducationTechnology |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published. Marketing states 'reaction in minutes, containment within hours.' PeerSpot reviewer reported ~4 minute average alert response (anecdotal). |
| Community view | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly. | PeerSpot 8.0/10 with 100% recommend rate and growing mindshare (0.3% to 1.0% YoY). Gartner Peer Insights 4.5/5 across 144 reviews (all products). Forrester Strong Performer in MDR Europe Q3 2025. Being taken private by CVC/Siilasmaa (delisting expected H1 2026). Consulting divested to Neqst May 2025. Managed services ARR declined 22% in H1 2025. |
| Compliance | ISO 27001ISO 22301ISO 20000-1ISO 27035-2NCASAMADESC | ISO 27001ISAE 3000 (SOC 2 Type 2 equivalent)GDPRNIS2DORA |
| Certifications | ISO-certified sovereign SOCsISO 27001:2022ISO 22301:2019ISO 20000-1:2018ISO 27035-2:2023SOC CMM Level 3CREST-certified DFIR | ISO 27001 (cloud-delivered products and managed security services)ISAE 3000 (assurance-based, SOC 2 Type 2 equivalent)CREST-Accredited CSIR TeamNCSC CIR Level 1 (one of only 9 IR teams globally for Category 1-3 incidents)NCSC CIR Level 2 (via CREST)BSI (German Federal Office for Information Security) Assured IR TeamForrester Strong Performer MDR Europe Q3 2025Gartner Magic Quadrant for Endpoint Protection Platforms 2024AV-TEST Approved Advanced EDR 2024MITRE ATT&CK Evaluations Enterprise 2024 Participant |
| Founded | 2005 | 1988 |
| Data retention | Help AG says MDR services are fully delivered within the region and aligned with data-residency and regulatory requirements. No standard public MDR log-retention period was found. | 13-14 months for security events, varying by event severity. |
| API available | – | ✓ |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Help AG and WithSecure?
Help AG is a Services firm that is technology-agnostic (works with your existing tools). WithSecure is a Platform vendor that is platform-native (requires their own security stack). Help AG covers 0 attack surfaces in base pricing vs. 1 for WithSecure.
How do Help AG and WithSecure differ in response capabilities?
Help AG supports 1 autonomous actions (custom playbooks) and approval is configurable. WithSecure supports 5 autonomous actions (account disable, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable.
How does Help AG pricing compare to WithSecure?
Help AG pricing: Not published. WithSecure pricing: Not publicly disclosed. Custom quotes required. Described as 'competitively priced for mid-sized businesses.' ITPro rated pricing 5/5 stars.. Watch for with Help AG: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Watch for with WithSecure: Platform lock-in: requires WithSecure Elements EDR, cannot use competing EDR; Modular pricing: full coverage across identity, cloud, SaaS, and exposure management adds cost beyond base MDR.
Should I choose Help AG or WithSecure?
Choose Help AG if: middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs. Choose WithSecure if: european mid-market organizations prioritizing EU data residency, GDPR, NIS2, and DORA compliance. Help AG is not ideal for buyers that need public MDR pricing before sales. WithSecure is not ideal for organizations committed to multi-vendor or BYO-EDR strategies (requires WithSecure agent).
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.