Help AG vs Socura
Help AG is a Services firm that works with your existing tools. Socura is a Pure-play MDR that works with your existing tools. Help AG targets Mid-market and Enterprise organizations; Socura serves SMB, Mid-market, and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 3 for Socura (Endpoint, Cloud, Network).
Buyer brief
Help AG is a Services firm that works with your existing tools. Socura is a Pure-play MDR that works with your existing tools. Help AG targets Mid-market and Enterprise organizations; Socura serves SMB, Mid-market, and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 3 for Socura (Endpoint, Cloud, Network).
Help AG (Services firm) and Socura (Pure-play MDR) serve different buyer profiles. Your decision depends on whether you prioritize Help AG's help ag fits middle east buyers that want sovereign mdr with local soc delivery, automation and d... or Socura's uk-only mdr with crest-accredited soc, automated containment via soar, and technology-agnostic ap....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs | UK-based SMBs and mid-market organizations wanting UK-only SOC operations with no offshore data processing |
| Price | Custom quote | GBP 80/user/mo |
| Response authority | 1/6 actions · Configurable | 5/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Reports only | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
- Best fit
- UK-based SMBs and mid-market organizations wanting UK-only SOC operations with no offshore data processing
- Price
- GBP 80/user/mo
- Response authority
- 5/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | Help AGTECH-AGNOSTIC | SocuraTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | SMB, Mid-market, Enterprise |
| Sentiment | Mixed | Positive |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | None listed | CrowdStrike FalconSentinelOneCustomer-selected EDR platforms |
| SIEM integrations | None listed | Customer-selected SIEM platforms |
| Coverage | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Limited | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: Not coveredNetNetwork: CoveredOTOT/IoT: Not covered |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Custom playbooks | IsolateKill processDisable accountsQuarantineCustom playbooks |
| IR included | ✓ Included | Separate |
| Cost | ||
| Price range | Not published | GBP 80/user/month (Digital Marketplace listing). Commercial pricing may differ, custom quotes required. |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ~ Limited | ✓ Included |
| Cloud workloads | ~ Limited | ✓ Included |
| Identity | ~ Limited | ~ Limited |
| SaaS apps | ~ Limited | Not offered |
| Network | ~ Limited | ✓ Included |
| OT/ICS | ~ Limited | Not offered |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | ≤1 hour |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. Help AG does not publish MDR package pricing. | Per-user subscription, priced by number of active IT users and monitored data sources. GBP 80/user/month listed on UK Digital Marketplace (G-Cloud). Education pricing available. |
| Hidden cost warnings | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.. Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.. Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims. | Requires existing SIEM and/or EDR licenses, those costs are separate from the MDR subscription. Full incident response and DFIR are NOT included, each IR partner engagement is a separate contract and cost. Very small company (~25-50 staff). Evaluate SOC capacity relative to their growing customer base. No published commercial pricing beyond the Digital Marketplace listing. Ask for a written breakdown of all costs. |
| Data portability | Partial | Partial |
| Contract terms | Custom, Managed Detection and Response, Response Automation-as-a-Service, Digital Forensics and Incident Response | Annual |
| Channels | EmailPortalPhone | |
| Data access | Reports only | Dashboards |
| Dedicated analyst | – | ✓ |
| SOC regions | Middle East | Europe |
| Onboarding | Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found. | Weeks. Dedicated Transition Manager and Cyber Engineer handle data collection and log source integration. |
| Industry focus | GovernmentCritical InfrastructureEnterprise | Financial ServicesHealthcarePublic Sector (UK) |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly. | MSSP Alert Top 250 #78 (2025), climbing 152 places since 2022. NPS score of 83 ('World-class'). 100% contracted customer retention and client base doubled in 2025. Very few independent reviews on major platforms (PeerSpot, G2). Customers praise tuning quality and team responsiveness. Main concern: small company with limited brand recognition outside the UK. |
| Compliance | ISO 27001ISO 22301ISO 20000-1ISO 27035-2NCASAMADESC | ISO 27001ISO 9001Cyber Essentials PlusCREST SOC AccreditationNHS DSPT |
| Certifications | ISO-certified sovereign SOCsISO 27001:2022ISO 22301:2019ISO 20000-1:2018ISO 27035-2:2023SOC CMM Level 3CREST-certified DFIR | ISO 27001ISO 9001Cyber Essentials PlusCREST SOC Accreditation |
| Founded | 2005 | 2019 |
| Data retention | Help AG says MDR services are fully delivered within the region and aligned with data-residency and regulatory requirements. No standard public MDR log-retention period was found. | Not published |
| API available | – | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Help AG and Socura?
Help AG is a Services firm that is technology-agnostic (works with your existing tools). Socura is a Pure-play MDR that is technology-agnostic (works with your existing tools). SLA commitments differ: Help AG offers Not disclosed, Socura offers ≤1 hour. Help AG covers 0 attack surfaces in base pricing vs. 3 for Socura.
How do Help AG and Socura differ in response capabilities?
Help AG supports 1 autonomous actions (custom playbooks) and approval is configurable. Socura supports 5 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, process termination) and approval is configurable. Incident response is included with Help AG and not included with Socura.
How does Help AG pricing compare to Socura?
Help AG pricing: Not published. Socura pricing: GBP 80/user/month (Digital Marketplace listing). Commercial pricing may differ, custom quotes required.. Watch for with Help AG: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Watch for with Socura: Requires existing SIEM and/or EDR licenses, those costs are separate from the MDR subscription; Full incident response and DFIR are NOT included, each IR partner engagement is a separate contract and cost.
Should I choose Help AG or Socura?
Choose Help AG if: middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs. Choose Socura if: uK-based SMBs and mid-market organizations wanting UK-only SOC operations with no offshore data processing. Help AG is not ideal for buyers that need public MDR pricing before sales. Socura is not ideal for global organizations needing follow-the-sun SOC coverage across multiple time zones.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.