Help AG vs SentinelOne
Help AG is a Services firm that works with your existing tools. SentinelOne is a Platform vendor that requires its own security platform. Help AG targets Mid-market and Enterprise organizations; SentinelOne serves Mid-market and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 3 for SentinelOne (Endpoint, Cloud, Identity).
Buyer brief
Help AG is a Services firm that works with your existing tools. SentinelOne is a Platform vendor that requires its own security platform. Help AG targets Mid-market and Enterprise organizations; SentinelOne serves Mid-market and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 3 for SentinelOne (Endpoint, Cloud, Identity).
SentinelOne is the choice if you want a single-vendor stack with deep integration. Help AG is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs | Organizations already running SentinelOne Singularity wanting platform-native MDR without adding another vendor |
| Price | Custom quote | MDR add-on est $15-30+/endpoint/yr; platform extra |
| Response authority | 1/6 actions · Configurable | 5/6 actions · Configurable |
| Stack | Works with existing stack | Requires own platform |
| Data access | Reports only | Full query access |
| Warranty | None listed | Available |
- Best fit
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
- Best fit
- Organizations already running SentinelOne Singularity wanting platform-native MDR without adding another vendor
- Price
- MDR add-on est $15-30+/endpoint/yr; platform extra
- Response authority
- 5/6 actions · Configurable
- Stack
- Requires own platform
- Data access
- Full query access
- Warranty
- Available
Detailed comparison
| FIELD | Help AGTECH-AGNOSTIC | SentinelOnePLATFORM |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | Mid-market, Enterprise |
| Sentiment | Mixed | Positive |
| Your stack | ||
| Approach | Works with your tools | Requires their platform |
| EDR integrations | None listed | SentinelOne |
| SIEM integrations | None listed | Singularity AI SIEMIBM QRadarSplunkSwimlane |
| Coverage | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Limited | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: Optional add-onNetNetwork: Optional add-onOTOT/IoT: Not covered |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Custom playbooks | IsolateKill processContainQuarantineCustom playbooks |
| IR included | ✓ Included | Separate |
| Cost | ||
| Price range | Not published | SentinelOne platform pricing is separate from the MDR add-on. Third-party comparison data reports Vigilance MDR around $15-30+/endpoint/year, while SentinelOne public platform tiers and enterprise bundles remain separate or custom. |
| Minimum seats | None | None |
| Breach warranty | – | ✓ |
| More details | ||
| Requires own agent | No | Yes |
| Endpoints | ~ Limited | ✓ Included |
| Cloud workloads | ~ Limited | ✓ Included |
| Identity | ~ Limited | ✓ Included |
| SaaS apps | ~ Limited | + Optional |
| Network | ~ Limited | + Optional |
| OT/ICS | ~ Limited | Not offered |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. Help AG does not publish MDR package pricing. | Platform license + MDR bolt-on. Current platform tiers: Complete ($179.99/endpoint/year), Commercial ($229.99/endpoint/year), Enterprise (custom). MDR pricing not publicly disclosed. Enterprise tier includes MDR. |
| Hidden cost warnings | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.. Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.. Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims. | Platform license ($179.99-$229.99/endpoint/year) is required before MDR, significant prerequisite cost. MDR pricing is a bolt-on fee not shown on the public pricing page. IR not included in Essentials tier, only in Elite or as separate purchase. Data retention: 14 days (Complete), 30 days (Commercial), 90 days requires Enterprise tier. Platform-native lock-in, cannot use MDR with non-SentinelOne EDR |
| Data portability | Partial | Partial |
| Contract terms | Custom, Managed Detection and Response, Response Automation-as-a-Service, Digital Forensics and Incident Response | Annual, Multi-year |
| Channels | PortalEmail | |
| Data access | Reports only | Full query access |
| Dedicated analyst | – | ✓ |
| SOC regions | Middle East | North AmericaEuropeAsia-Pacific |
| Onboarding | Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found. | 1-2 weeks typical |
| Industry focus | GovernmentCritical InfrastructureEnterprise | Financial ServicesHealthcareGovernmentEducationManufacturing |
| MTTD | Not published | Not publicly disclosed for MDR service. |
| MTTR | Not published | 30-minute mean time to respond for Vigilance MDR (vendor-published public metric). MITRE Managed Services reported 47 minutes from detection to escalation in the evaluated scenario. Current Wayfinder public materials do not expose contractual response SLA terms. |
| Community view | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly. | PeerSpot: Vigilance 8.6/10 but MDR market share declined 7.0% to 3.7% YoY (Feb 2026). G2: Vigilance Respond listing exists, 4.7/5 company rating. Gartner: Customers' Choice 2025 for XDR (97% recommend). MITRE Managed Services: 100% detection, best signal-to-noise ratio. Platform technology highly praised but MDR service gets mixed feedback, with support quality and false positive tuning as top complaints in 2026. |
| Compliance | ISO 27001ISO 22301ISO 20000-1ISO 27035-2NCASAMADESC | SOC 2 Type IIISO 27001:2022FedRAMP ModerateFedRAMP HighIRAP (Australia)BSI C5:2020 (Germany) |
| Certifications | ISO-certified sovereign SOCsISO 27001:2022ISO 22301:2019ISO 20000-1:2018ISO 27035-2:2023SOC CMM Level 3CREST-certified DFIR | SOC 2 Type IIISO 27001:2022 (Schellman-certified)FedRAMP Moderate (Singularity Platform)FedRAMP High (Purple AI, CNAPP, Hyperautomation, May 2025)IRAP (Australia government security framework)BSI C5:2020 (Germany cloud computing compliance)MITRE ATT&CK: 100% detection, zero delays, 5 consecutive years (platform eval)MITRE Managed Services: 100% detection of 15 attack steps, best signal-to-noise ratio |
| Founded | 2005 | 2013 |
| Data retention | Help AG says MDR services are fully delivered within the region and aligned with data-residency and regulatory requirements. No standard public MDR log-retention period was found. | Singularity Complete: 14 days. Singularity Commercial: 30 days. Enterprise: 90 days. Extended retention available as add-on up to 3 years. |
| API available | – | ✓ |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Help AG and SentinelOne?
Help AG is a Services firm that is technology-agnostic (works with your existing tools). SentinelOne is a Platform vendor that is platform-native (requires their own security stack). Help AG covers 0 attack surfaces in base pricing vs. 3 for SentinelOne.
How do Help AG and SentinelOne differ in response capabilities?
Help AG supports 1 autonomous actions (custom playbooks) and approval is configurable. SentinelOne supports 5 autonomous actions (custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Incident response is included with Help AG and not included with SentinelOne.
How does Help AG pricing compare to SentinelOne?
Help AG pricing: Not published. SentinelOne pricing: SentinelOne platform pricing is separate from the MDR add-on. Third-party comparison data reports Vigilance MDR around $15-30+/endpoint/year, while SentinelOne public platform tiers and enterprise bundles remain separate or custom.. Watch for with Help AG: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Watch for with SentinelOne: Platform license ($179.99-$229.99/endpoint/year) is required before MDR, significant prerequisite cost; MDR pricing is a bolt-on fee not shown on the public pricing page.
Should I choose Help AG or SentinelOne?
Choose Help AG if: middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs. Choose SentinelOne if: organizations already running SentinelOne Singularity wanting platform-native MDR without adding another vendor. Help AG is not ideal for buyers that need public MDR pricing before sales. SentinelOne is not ideal for organizations running CrowdStrike, Microsoft Defender, or any non-SentinelOne EDR, platform-native lock-in.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.