Help AG vs Ontinue
Help AG is a Services firm that works with your existing tools. Ontinue is a Microsoft-ecosystem that works with your existing tools. Help AG targets Mid-market and Enterprise organizations; Ontinue serves Mid-market and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 5 for Ontinue (Endpoint, Cloud, SaaS, Identity, Network).
Buyer brief
Help AG is a Services firm that works with your existing tools. Ontinue is a Microsoft-ecosystem that works with your existing tools. Help AG targets Mid-market and Enterprise organizations; Ontinue serves Mid-market and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 5 for Ontinue (Endpoint, Cloud, SaaS, Identity, Network).
Help AG (Services firm) and Ontinue (Microsoft-ecosystem) serve different buyer profiles. Your decision depends on whether you prioritize Help AG's help ag fits middle east buyers that want sovereign mdr with local soc delivery, automation and d... or Ontinue's microsoft-native mxdr with 99.5% ai-automated incident resolution and teams-based collaboration.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs | Organizations heavily invested in Microsoft E5/Defender ecosystem |
| Price | Custom quote | Not published |
| Response authority | 1/6 actions · Configurable | 6/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Reports only | Full query access |
| Warranty | None listed | None listed |
- Best fit
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
- Best fit
- Organizations heavily invested in Microsoft E5/Defender ecosystem
- Price
- Not published
- Response authority
- 6/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Full query access
- Warranty
- None listed
Detailed comparison
| FIELD | Help AGTECH-AGNOSTIC | OntinueTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | Mid-market, Enterprise |
| Sentiment | Mixed | Very Positive |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | None listed | Microsoft Defender for EndpointMicrosoft Defender 365 XDR |
| SIEM integrations | None listed | Microsoft Sentinel |
| Coverage | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Limited | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Custom playbooks | IsolateKill processContainDisable accountsQuarantineCustom playbooks |
| IR included | ✓ Included | ✓ Included |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ~ Limited | ✓ Included |
| Cloud workloads | ~ Limited | ✓ Included |
| Identity | ~ Limited | ✓ Included |
| SaaS apps | ~ Limited | ✓ Included |
| Network | ~ Limited | ✓ Included |
| OT/ICS | ~ Limited | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. Help AG does not publish MDR package pricing. | Per-user or per-asset subscription |
| Hidden cost warnings | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.. Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.. Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims. | Requires Microsoft E5 or Defender licenses as prerequisite. Microsoft Sentinel consumption costs are separate and usage-based. Add-on services (vulnerability mitigation, IoT, phishing) increase total cost |
| Data portability | Partial | Full |
| Contract terms | Custom, Managed Detection and Response, Response Automation-as-a-Service, Digital Forensics and Incident Response | Annual, Multi-year |
| Channels | TeamsEmailPortalPhone | |
| Data access | Reports only | Full query access |
| Dedicated analyst | – | ✓ |
| SOC regions | Middle East | North AmericaEuropeAsia-Pacific |
| Onboarding | Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found. | 1-5 days for 24/7 coverage, 10 days fully operational |
| Industry focus | GovernmentCritical InfrastructureEnterprise | Financial ServicesHealthcareManufacturingTechnologyProfessional Services |
| MTTD | Not published | Not published |
| MTTR | Not published | Up to 50% reduction in mean time to investigate via Autonomous Investigator (vendor-published) |
| Community view | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly. | Gartner Peer Insights 4.8/5 (22 eligible reviews, 65 total ratings) with 97% willingness to recommend. Gartner Strong Performer in VoC for MDR 2024. Praised for Microsoft expertise and Teams-based collaboration. |
| Compliance | ISO 27001ISO 22301ISO 20000-1ISO 27035-2NCASAMADESC | ISO 27001ISO 27017ISO 27018 |
| Certifications | ISO-certified sovereign SOCsISO 27001:2022ISO 22301:2019ISO 20000-1:2018ISO 27035-2:2023SOC CMM Level 3CREST-certified DFIR | Microsoft Cloud Security Advanced Specialization (one of ~50 Microsoft partners worldwide)Microsoft Threat Protection CertificationMicrosoft-verified MXDR Service ProviderISO 27001ISO 27017ISO 27018 |
| Founded | 2005 | 2023 |
| Data retention | Help AG says MDR services are fully delivered within the region and aligned with data-residency and regulatory requirements. No standard public MDR log-retention period was found. | Not publicly disclosed. Data resides in customer's own Sentinel instance. |
| API available | – | ✓ |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Help AG and Ontinue?
Help AG is a Services firm that is technology-agnostic (works with your existing tools). Ontinue is a Microsoft-ecosystem that is technology-agnostic (works with your existing tools). Help AG covers 0 attack surfaces in base pricing vs. 5 for Ontinue.
How do Help AG and Ontinue differ in response capabilities?
Help AG supports 1 autonomous actions (custom playbooks) and approval is configurable. Ontinue supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable.
How does Help AG pricing compare to Ontinue?
Help AG pricing: Not published. Ontinue pricing: Custom-quoted pricing. Watch for with Help AG: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Watch for with Ontinue: Requires Microsoft E5 or Defender licenses as prerequisite; Microsoft Sentinel consumption costs are separate and usage-based.
Should I choose Help AG or Ontinue?
Choose Help AG if: middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs. Choose Ontinue if: organizations heavily invested in Microsoft E5/Defender ecosystem. Help AG is not ideal for buyers that need public MDR pricing before sales. Ontinue is not ideal for organizations using non-Microsoft EDR (CrowdStrike, SentinelOne, etc.).
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.