Ontinue
ION MXDR
Best-in-class Microsoft-native MXDR with industry-leading AI automation (99.5% incident resolution rate) and unique Teams-based collaboration model.
Best For / Not Ideal For
Ideal for
- +Organizations heavily invested in Microsoft E5/Defender ecosystem
- +Teams wanting Microsoft Teams as primary SOC communication channel
- +Mid-market and enterprise needing fast onboarding on Microsoft stack
- +Companies wanting AI-augmented SOC with high automation rate
Not ideal for
- −Organizations using non-Microsoft EDR (CrowdStrike, SentinelOne)
- −Companies needing multi-vendor SIEM support
- −Teams requiring OT/ICS coverage beyond basic
- −Organizations wanting publicly transparent pricing
What They Actually Do
Approval: Configurable — You choose which actions need approval
Incident Response: Included in contract
Response SLA: Contact for specifics
Smart Response feature allows customizable, automated escalation paths and rules of engagement. Resolves 99.5% of incidents without customer involvement. Sub-60-second containment via autonomous AI investigation for Microsoft cloud estates.
Stack Compatibility
EDR
SIEM
Cloud
Ticketing
Other Integrations
Attack Surface Coverage
Endpoint
included
Cloud Workloads
included
SaaS Apps
included
Identity
included
Network
included
OT/ICS
Limited
Pricing & Total Cost
- Pricing Model
- Per-user or per-asset subscription (contact for details)
Contact provider for pricing details
What costs extra
- $ION Vulnerability Mitigation
- $ION IoT Security
- $Posture Advisor add-on
Hidden cost warnings
- Warning:Requires Microsoft E5 or Defender licenses as prerequisite
- Warning:Microsoft Sentinel consumption costs are separate
✗No trial available
✓Proof of Value available
Service Details
Contract Terms
Contact for specifics
Data Retention
Contact for specifics
Dedicated Analyst
Yes
Portal Access
Yes
Custom Reporting
Yes
Quarterly Reviews
Yes
Communication & Visibility
Communication Channels
Escalation Method
Microsoft Teams ChatOps with ION Chatbot powered by Azure OpenAI for natural language queries
Data Access
Full Query Access
You can query raw log data directly
What to Ask Ontinue
Based on common blind spots and real-world evaluation patterns
- 1.
What happens to our Sentinel analytics rules and playbooks if we leave?
- 2.
How does the 99.5% incident resolution rate break down between automated vs. analyst-handled incidents?
- 3.
What are the minimum Microsoft licensing requirements (E3 vs E5) to get full value?
- 4.
How does ION IQ handle false positive tuning specific to our environment?
- 5.
Can you provide references from organizations of similar size in our industry?
- 6.
What is the escalation path when a critical incident requires immediate customer action?
- 7.
How quickly can new Microsoft Defender features be incorporated into our detection coverage?
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Information compiled from public sources. Verify details directly with the provider before making decisions.