Help AG vs Obrela
Help AG and Obrela are both Services firms that work with your existing tools. Help AG targets Mid-market and Enterprise organizations, while Obrela serves Mid-market and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 4 for Obrela (Endpoint, SaaS, Identity, Network).
Buyer brief
Help AG and Obrela are both Services firms that work with your existing tools. Help AG targets Mid-market and Enterprise organizations, while Obrela serves Mid-market and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 4 for Obrela (Endpoint, SaaS, Identity, Network).
Obrela offers broader coverage (4 surfaces vs. 0). Help AG may suit teams that need depth over breadth.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs | European or MENA organizations wanting local SOC presence and data residency |
| Price | Custom quote | Custom quote |
| Response authority | 1/6 actions · Configurable | 6/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Reports only | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
- Best fit
- European or MENA organizations wanting local SOC presence and data residency
- Price
- Custom quote
- Response authority
- 6/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | Help AGTECH-AGNOSTIC | ObrelaTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | None listed | Microsoft Defender |
| SIEM integrations | None listed | Microsoft Sentinel |
| Coverage | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Limited | EPEndpoint: CoveredCloudCloud: LimitedIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Custom playbooks | IsolateKill processContainDisable accountsQuarantineCustom playbooks |
| IR included | ✓ Included | ✓ Included |
| Cost | ||
| Price range | Not published | Not published. Custom quotes only. |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ~ Limited | ✓ Included |
| Cloud workloads | ~ Limited | ~ Limited |
| Identity | ~ Limited | ✓ Included |
| SaaS apps | ~ Limited | ✓ Included |
| Network | ~ Limited | ✓ Included |
| OT/ICS | ~ Limited | + Optional |
| Threat hunting | ✓ Included | Extra cost |
| Response SLA | Not disclosed | ≤15 minutes |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. Help AG does not publish MDR package pricing. | Custom pricing. Four tiers: MDR Core Lite, Core Plus, CoreX Max, and CoreX Elite, with increasing detection content and hunting capabilities. Specialized modules (OT, Vessels, Brand) priced separately. |
| Hidden cost warnings | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.. Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.. Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims. | Threat hunting is an add-on at every tier, not included in base MDR. Four-tier model (Core Lite through CoreX Elite) with feature boundaries not publicly documented. OT, Vessels, and Brand modules each carry separate pricing on top of base MDR. Core and CoreX tiers are built around Microsoft Defender XDR and Sentinel, which may require Microsoft licensing you do not already own. Cloud workload monitoring currently supports only Microsoft Azure. AWS and GCP support is listed as 'future' on their website |
| Data portability | Partial | Limited |
| Contract terms | Custom, Managed Detection and Response, Response Automation-as-a-Service, Digital Forensics and Incident Response | Not published |
| Channels | EmailPortalPhone | |
| Data access | Reports only | Dashboards |
| Dedicated analyst | – | ✓ |
| SOC regions | Middle East | EuropeMEA |
| Onboarding | Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found. | Not published |
| Industry focus | GovernmentCritical InfrastructureEnterprise | Financial ServicesHealthcareMaritimeEnergyManufacturingTelecommunications |
| MTTD | Not published | Not published |
| MTTR | Not published | Under 15 minutes (vendor-published). Obrela's website claims 11.2-minute average for critical incidents, but this is self-reported, not independently validated. |
| Community view | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly. | Named in the Gartner Market Guide for MDR four times (2021, 2023, 2024, 2025) and included in Forrester Wave MDR Services Europe Q3 2025. Virtually no customer reviews on G2, PeerSpot, or Reddit. Glassdoor 3.7/5 (52 reviews, 63% recommend). Strong analyst recognition but almost no independent customer validation. |
| Compliance | ISO 27001ISO 22301ISO 20000-1ISO 27035-2NCASAMADESC | ISO 27001:2013ISO 9001:2015ISO 22301:2019CRESTNCSC CIR Level 2Cyber EssentialsDESC (Dubai) |
| Certifications | ISO-certified sovereign SOCsISO 27001:2022ISO 22301:2019ISO 20000-1:2018ISO 27035-2:2023SOC CMM Level 3CREST-certified DFIR | ISO 27001:2013ISO 9001:2015ISO 22301:2019CREST CertifiedNCSC CIR Level 2 Assured Service ProviderCyber EssentialsDESC Accreditation (Dubai)Microsoft MISA MemberTeleTrusT IT Security Made in EU |
| Founded | 2005 | 2010 |
| Data retention | Help AG says MDR services are fully delivered within the region and aligned with data-residency and regulatory requirements. No standard public MDR log-retention period was found. | Not published |
| API available | – | ✓ |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Help AG and Obrela?
Help AG is a Services firm that is technology-agnostic (works with your existing tools). Obrela is a Services firm that is technology-agnostic (works with your existing tools). SLA commitments differ: Help AG offers Not disclosed, Obrela offers ≤15 minutes. Help AG covers 0 attack surfaces in base pricing vs. 4 for Obrela.
How do Help AG and Obrela differ in response capabilities?
Help AG supports 1 autonomous actions (custom playbooks) and approval is configurable. Obrela supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable.
How does Help AG pricing compare to Obrela?
Help AG pricing: Not published. Obrela pricing: Not published. Custom quotes only.. Watch for with Help AG: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Watch for with Obrela: Threat hunting is an add-on at every tier, not included in base MDR; Four-tier model (Core Lite through CoreX Elite) with feature boundaries not publicly documented.
Should I choose Help AG or Obrela?
Choose Help AG if: middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs. Choose Obrela if: european or MENA organizations wanting local SOC presence and data residency. Help AG is not ideal for buyers that need public MDR pricing before sales. Obrela is not ideal for north American or APAC organizations needing local SOC presence.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.