Help AG vs Kudelski Security
Help AG is a Services firm that works with your existing tools. Kudelski Security is a Pure-play MDR that works with your existing tools. Help AG targets Mid-market and Enterprise organizations; Kudelski Security serves Mid-market and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 5 for Kudelski Security (Endpoint, Cloud, SaaS, Identity, Network).
Buyer brief
Help AG is a Services firm that works with your existing tools. Kudelski Security is a Pure-play MDR that works with your existing tools. Help AG targets Mid-market and Enterprise organizations; Kudelski Security serves Mid-market and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 5 for Kudelski Security (Endpoint, Cloud, SaaS, Identity, Network).
Help AG (Services firm) and Kudelski Security (Pure-play MDR) serve different buyer profiles. Your decision depends on whether you prioritize Help AG's help ag fits middle east buyers that want sovereign mdr with local soc delivery, automation and d... or Kudelski Security's technology-agnostic mdr with strong analyst recognition (gartner 8 years, forrester, bloor) and o....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs | Mid-market and enterprise teams with existing EDR/SIEM who want a technology-agnostic MDR layer, not a rip-and-replace |
| Price | Custom quote | Custom quote |
| Response authority | 1/6 actions · Configurable | 6/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Reports only | Full query access |
| Warranty | None listed | None listed |
- Best fit
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
- Best fit
- Mid-market and enterprise teams with existing EDR/SIEM who want a technology-agnostic MDR layer, not a rip-and-replace
- Price
- Custom quote
- Response authority
- 6/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Full query access
- Warranty
- None listed
Detailed comparison
| FIELD | Help AGTECH-AGNOSTIC | Kudelski SecurityTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | None listed | CrowdStrikeMicrosoft DefenderSentinelOneSophosCarbon BlackCybereasonCisco Secure Endpoint |
| SIEM integrations | None listed | SplunkMicrosoft Sentinel |
| Coverage | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Limited | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Custom playbooks | IsolateKill processContainDisable accountsQuarantineCustom playbooks |
| IR included | ✓ Included | Separate |
| Cost | ||
| Price range | Not published | Not publicly disclosed. Forrester TEI study (Feb 2024) modeled $22.4M in benefits vs $6.4M costs over 3 years for a composite organization. |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ~ Limited | ✓ Included |
| Cloud workloads | ~ Limited | ✓ Included |
| Identity | ~ Limited | ✓ Included |
| SaaS apps | ~ Limited | ✓ Included |
| Network | ~ Limited | ✓ Included |
| OT/ICS | ~ Limited | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. Help AG does not publish MDR package pricing. | Per-endpoint pricing, not based on data volume. Modular and all-in-one subscription options. |
| Hidden cost warnings | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.. Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.. Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims. | Four MDR variants (Resolute, CrowdStrike, Microsoft, OT) with different pricing. Clarify which product fits before quoting.. DFIR beyond containment is a separate paid engagement, not included in base MDR. OT/ICS coverage requires the dedicated MDR for OT variant, priced separately. No public pricing at all. Enterprise positioning suggests premium cost. |
| Data portability | Partial | Partial |
| Contract terms | Custom, Managed Detection and Response, Response Automation-as-a-Service, Digital Forensics and Incident Response | Custom enterprise agreements |
| Channels | SlackPortalPhoneEmail | |
| Data access | Reports only | Full query access |
| Dedicated analyst | – | ✓ |
| SOC regions | Middle East | EuropeNorth America |
| Onboarding | Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found. | Weeks. Starts with a business context assessment covering strategy, risk exposure, and likely threats. |
| Industry focus | GovernmentCritical InfrastructureEnterprise | Critical InfrastructureEnergy & UtilitiesFinancial ServicesHealthcareGovernmentManufacturing (OT/ICS) |
| MTTD | Not published | Not published as a specific number |
| MTTR | Not published | Less than 15 minutes on high-severity incidents (vendor-published, not independently validated) |
| Community view | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly. | Well-recognized by analysts (Gartner 8 years running, Forrester Strong Performer, Bloor Champion) but almost invisible in community channels. Zero meaningful reviews on G2 or PeerSpot, no Reddit discussion. Enterprise and critical infrastructure buyers don't post much, which leaves a validation gap. |
| Compliance | ISO 27001ISO 22301ISO 20000-1ISO 27035-2NCASAMADESC | ISO 27001:2022ISO 27017:2015ISO 27018:2019SOC 2 Type IICyber Essentials (UK)UK G-Cloud |
| Certifications | ISO-certified sovereign SOCsISO 27001:2022ISO 22301:2019ISO 20000-1:2018ISO 27035-2:2023SOC CMM Level 3CREST-certified DFIR | ISO 27001:2022 (certified since 2015)ISO 27017:2015 (certified since 2022)ISO 27018:2019 (certified since 2022)SOC 2 Type II (AICPA)Cyber Essentials (UK government scheme)UK G-Cloud (certified cloud security provider)Microsoft Solutions Partner (Security)Google Cloud Partner (MSSP)FIRST Membership (Forum of Incident Response and Security Teams) |
| Founded | 2005 | 2012 |
| Data retention | Help AG says MDR services are fully delivered within the region and aligned with data-residency and regulatory requirements. No standard public MDR log-retention period was found. | 12 months hot data. Unlimited ingestion, priced per endpoint rather than by data volume. |
| API available | – | ✓ |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Help AG and Kudelski Security?
Help AG is a Services firm that is technology-agnostic (works with your existing tools). Kudelski Security is a Pure-play MDR that is technology-agnostic (works with your existing tools). Help AG covers 0 attack surfaces in base pricing vs. 5 for Kudelski Security.
How do Help AG and Kudelski Security differ in response capabilities?
Help AG supports 1 autonomous actions (custom playbooks) and approval is configurable. Kudelski Security supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Incident response is included with Help AG and not included with Kudelski Security.
How does Help AG pricing compare to Kudelski Security?
Help AG pricing: Not published. Kudelski Security pricing: Not publicly disclosed. Forrester TEI study (Feb 2024) modeled $22.4M in benefits vs $6.4M costs over 3 years for a composite organization.. Watch for with Help AG: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Watch for with Kudelski Security: Four MDR variants (Resolute, CrowdStrike, Microsoft, OT) with different pricing. Clarify which product fits before quoting.; DFIR beyond containment is a separate paid engagement, not included in base MDR.
Should I choose Help AG or Kudelski Security?
Choose Help AG if: middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs. Choose Kudelski Security if: mid-market and enterprise teams with existing EDR/SIEM who want a technology-agnostic MDR layer, not a rip-and-replace. Help AG is not ideal for buyers that need public MDR pricing before sales. Kudelski Security is not ideal for sMBs or budget-conscious buyers. No public pricing and enterprise positioning signals premium cost..
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.